NBCUniversal, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The guest has been contacted, and the matter has been resolved to the guest's satisfaction. Thank you.

Review: I bought three tickets to Universal Studios Hollywood by NBCUniversal and took my family to there on August **, 2015. During our visit to the park, we went to one of very popular attractions - Mummy Ride. We waited in the extremely long line inside the maze (very small and confined space) for a few hours before reaching the point to get on the rides. However, when we got the ride point, the Universal Studios staff told us that the ride was down at that time and then kicked us out of this attraction. It was very disappointing and frustrating that Universal Studios let guests wait for a few hours in the long line without communicating anything about the Mummy Ride outage until the finish line.

Because we wasted a few hours, we missed a few other attractions in the park. Moreover, the few hours waiting in the very confined space of maze of Mummy attraction was extremely horrible in the hot summer weather. We feel very frustrated with the very poor service and communications by Universal Studios with guests.Desired Settlement: Because of the above incident, we wasted a few hours of our valuable time and so missed a few other attractions in University Studios. As such, I request full refund of our tickets by Universal Studios.

Business

Response:

The guest has been contacted, and the matter has been resolved to the guest's satisfaction. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased three $25.00 certificates from [redacted] (owned by NBCUniversal). Each time I used one of the $25.00 certificates to pre-purchase two movie tickets for a total $21.50, the "change" of $3.50 remained on the certificate for later use. However, when I tried to use the "change" [redacted] said my balance was $0, thereby keeping the "change". (Cert. #, [redacted])

I explained this to the company on it's web site and received a response requesting I re-write the letter, placing the text between two lines provided in their email:

Your reply did not process correctly. Please REPLY to this message and enter the text between the specified lines. Your message has been attached.

[===> Please enter your reply below this line <===]

[===> Please enter your reply above this line <===]

This DOES NOT work. A cursor cannot be placed between these lines, prohibiting any response and the issue dies and they keep my money.Desired Settlement: Please get [redacted] to refund my money.

Business

Response:

We do apologize for any inconvenience that the customer has experienced. The customers is stating that they have 3 gift cards [redacted] with a remaining balance. After investigating the customer's issue, I was able to confirm that all three of the gift cards have been fully redeemed. Please see the following:

Each code had a starting value of $25. The code [redacted] was used on 7/*/2013 for a showing of [redacted]. The balance used was $22. The remaining balance of $3 for the code [redacted] was used on 7/**/2013 for [redacted]3 was also used 7/**/2013 for [redacted]. The balance used was $19.00. The remaining balance of $6 for the code [redacted] was used on 8/**/13 for [redacted]. The full balance of $25 for the code [redacted] was used on 10/*/2013 for a showing of [redacted]. All of the codes provided were used in their entirety.

Review: I paid $ 25.00 for a [redacted] Movie Card (Card/Claim # [redacted]) (additional number on card [redacted] is owned by NBC/Universal / Each time you use the card you are charged a service fee!!! No where on the card or the advertisement for the card does it says you will be charged a fee - This is a RIP-OFF and I cannot imagine it is legal - I went back to the store I bought the car from and they told me they get complaints about this all the time and I need to contact NBC/Universal in [redacted] to get a refundDesired Settlement: I would request a refund for $ 25.00 to be mailed to my address in [redacted]

Review: I ordered 2 Invicta watches from the Today show's "Jill's Steals and Deals" link on the [redacted] webpage. The Today show then billed me for the 2 watches for a cost of $159.88. I got a Customer Receipt/Purchase Confirmation email from ""[redacted]" on June [redacted] stating that all purchases would be shipped 2 weeks from date of purchase. I waited until June [redacted] to send an email to "[redacted]" asking for either tracking number or detail on delivery of my 2 watches. I got a reply on the [redacted] stating that all purchases from June [redacted] would ship the week of the [redacted] and that I should receive my products within a few days. It is now July [redacted] and I still have not receieved my watches. I have emailed approx 5 more time since the [redacted] and have not received a response to any of my emails sent after the [redacted]. I called ###-###-#### (the number I got from the website) multiple times at various times of the day including while the Live TV show is airing and all I get is a prerecorded message stating that "the office is now closed and all products will be delivered before Father's Day". I have also sent emails directly to the Today show asking about delivery with no response. I called Invicta Watches directly and was told that they are not responisble as they do not sell directly to the public but rather through distributors and to contact the distributor I purchased the watches from which in this case is the Today show.Desired Settlement: I would like someone to give me a delivery date with tracking information for the 2 watches that I have already been billed for and explanation on why I was not contacted after June [redacted] as well as a formal apology for not providing customer service.

Business

Response:

To whom it may concern,

I am writing to you today in regards to a complaint submitted by customer [redacted] against our company claiming that he never received an order placed for our Today Show segment on June [redacted], 2013. This claim was submitted to the Revdex.com (Revdex.com) on July [redacted]. We informed our customers that orders placed on June [redacted] would ship out of our warehouse within 2 weeks. At the conclusion of the two week time period, [redacted] reached out to us concerned that he had not received his watches to date. We explained that orders were shipping every day and would receive his package within a few days. After still not receiving the package, [redacted] submitted his complaint to the Revdex.com.

I spoke over the phone yesterday with the [redacted] and he actually did in fact receive his 2 watches! It seems that our delay in shipping overlapped with his submitted complaint time. I refunded the shipping costs right away of course and [redacted] is now a happy customer of ours!

We had a very successful show in June, and the overwhelming majority of orders shipped out in time, but unfortunately this order must have fell through the cracks initially. The end result is that the customer has received his watch and is happy.

Please let me know if I can be of any further assistance.

Best Regards,