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NBD International, Inc.

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NBD International, Inc. Reviews (2)

In response to the complaint lodged against our company, please note the information provided belowIf there are any further questions on this matter, please let me know. On 4/28/we were requested to respond to an water and sewage mitigation at the residence of Mrs*** of *** ***,
Ohio.The scope of the project was to perform emergency water and sewer mitigation, removal and replacement of damaged materials, replacement of damaged walls, flooring and cabinetry in the 2nd floor bathroom, 2nd floor hallway and landing area, stairs, kitchen ceiling and walls, and flooring in the dining area.During this project there were several changes to the scope per the requests of Mrs***;Improvement to flooring and cabinetry from what was previously in the home.Adding additional flooring in unaffected areas of the 1st floor hallway and entry way.Repair of plumbing leaks that were found in the 2nd floor bathroom, as well as the kitchen sink.Increasing the costs of materials and labor, as well as creating delays waiting for custom cabinets and flooring to arrive.As we progressed through the work, we followed our policy for consistent communications with the customer, as well as interval invoicing, which was not paid by Mrs***, from the money that she was paid by the insurance company. At the final phases of the project, we were notified the cabinets were alleged to be unlevelWe attempted several times via phone calls and email messages, to schedule a visit to check on the counters as well as complete the pending work on the floors and other points that had been changed in the job scopeWe were then notified that we were no longer to do the work and that Mrs*** was unhappyWe were never made aware of the alleged discoloration of the floor and in fact, we were complemented on the flooring that we installed.Post being released from completing the work we made attempts to obtain payment of our invoices for the work that was completed and were forced to file a lien to obtain payment from the money that Mrs*** received to cover our costs. If there are any further details needed on this matter, please let me know

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

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Address: 100 Romito St. Unit E, Ravenna, Illinois, United States, 44266

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