[redacted] Member [redacted] claims he contacted NBD Training Zoneby phone “ in mid-October “ but was unable to provide an exact date or the nameof any individuals that he communicated with The date of this communicationis important is because all cancellations must have a day noticeThat woulddetermine the member’s final payment date along with any cancellation fees ifapplicableIn member’s Customer’s StatementMember agrees that a certifiedletter was received on Nov7th by NBD Training Zone Thatthis was the first and only proof that member was requesting cancellation onrecordFrom that date member’s day notice on account was activated andmember was called same day by [redacted] ***Since there was no answerA messagewas left and was followed with the following email to insure that member wasnotified: ***On Nov 7, 2014, at 5:PM, " [redacted] ***" < [redacted] > wrote: [redacted] , You may reply back to this email with proof or fax it to [redacted] Attn: [redacted] *** There are payments remaining on your agreementEarlytermination of contract according to your contract are as followsThere are ways to cancel your Smart Train agreement whilestill in termPlease respond back to let me know which option you decide If proof of move of your primary residents is providedProof consist of the following: copy of lease, copy of utility bill (gas & electric, cable etc) bank statementAll of which must include the name you have provided NBD with and the new addressNew primary address must be located miles or more away from [redacted] NJ Once approved cancellation fee of 10% of your total contract value is due to stop and cancel all remaining paymentsIn your case (x $99= $is your total contract value of which 10%= $with proof will cancel your agreement Canceling fee without proof is = to 20% of your total contract value $+ the next paymentIn your case $+ next payment within days from the date your cancellation request was received Medical cancel in which a permanent disability is fully described and confirmed to [redacted] ***, by a physician in the form of Drnote = to 10% of your total contract value $ In your case $ You may email me directly any proof of move that you wish tosubmitI will then call you with approval and to get permission to process anycancellation fee that may be required at the time to cancel your agreement You areresponsible for any payment obligations until acceptable proof has beensubmitted that meet the requirements that has been outlined to you in thisemail Member then responded back the following day with thefollowing: From: [redacted] [mailto: [redacted] ] Sent: Friday, November 07, 10:PMTo: [redacted] ***Subject: Re: [redacted] Cancellation Of $Unlimited LGT Morristown ***....I was simply goingto ignore this note and pay the requisite exit feeBut I feel compelled toshare with you how revolting I think your cancellation policy is for peoplethat may have become disabled Member knowing that their payment is auto deducted on the 13thof every month decided not to respond with an appropriate answer so thatcancellation procedure can proceedMember did not respond back to the companyuntil after payment was made NBD Training Zone is not at fault and in no way possiblebased on accusations that the member was unwillingly or unable to proveInaddition to member admitting to having their copy of their agreement which allcancellation procedures and cancellation fees are noted Withthat saidThe owners of NBD Training Zone in good faith and acting in goodCustomer Relations have already refunded member’s Nov13th paymentin the amount of $and deem this matter settled
[redacted] Member [redacted] claims he contacted NBD Training Zoneby phone “ in mid-October “ but was unable to provide an exact date or the nameof any individuals that he communicated with . The date of this communicationis important is because all cancellations must have a 30 day...
notice. That woulddetermine the member’s final payment date along with any cancellation fees ifapplicable. In member’s Customer’s Statement. Member agrees that a certifiedletter was received on Nov. 7th by NBD Training Zone. Thatthis was the first and only proof that member was requesting cancellation onrecord. From that date member’s 30 day notice on account was activated andmember was called same day by [redacted]. Since there was no answer. A messagewas left and was followed with the following email to insure that member wasnotified: [redacted]On Nov 7, 2014, at 5:59 PM, "[redacted]" <[redacted]> wrote:[redacted], You may reply back to this email with proof or fax it to [redacted] Attn: [redacted] There are 6 payments remaining on your agreement. Earlytermination of contract according to your contract are as follows. There are 3 ways to cancel your Smart Train agreement whilestill in term. Please respond back to let me know which option you decide. If proof of move of your primary residents is provided. Proof consist of the following: copy of lease, copy of utility bill (gas & electric, cable etc. ) bank statement. All of which must include the name you have provided NBD with and the new address. New primary address must be located 25 miles or more away from [redacted] NJ 07960. Once approved cancellation fee of 10% of your total contract value is due to stop and cancel all remaining payments. In your case (12 x $99= $1188.00 is your total contract value of which 10%= $118.80 with proof will cancel your agreement. Canceling fee without proof is = to 20% of your total contract value $1188.00 + the next payment. In your case $237.60 + next payment within 30 days from the date your cancellation request was received. Medical cancel in which a permanent disability is fully described and confirmed to [redacted], by a physician in the form of Dr. note = to 10% of your total contract value $1188.00. In your case $118.80 You may email me directly any proof of move that you wish tosubmit. I will then call you with approval and to get permission to process anycancellation fee that may be required at the time to cancel your agreement. You areresponsible for any payment obligations until acceptable proof has beensubmitted that meet the requirements that has been outlined to you in thisemail. Member then responded back the following day with thefollowing: From: [redacted][mailto:[redacted]] Sent: Friday, November 07, 2014 10:49 PMTo: [redacted]Subject: Re: [redacted] Cancellation Of $99 Unlimited LGT Morristown [redacted]....I was simply goingto ignore this note and pay the requisite exit fee. But I feel compelled toshare with you how revolting I think your cancellation policy is for peoplethat may have become disabled. Member knowing that their payment is auto deducted on the 13thof every month decided not to respond with an appropriate answer so thatcancellation procedure can proceed. Member did not respond back to the companyuntil after payment was made. NBD Training Zone is not at fault and in no way possiblebased on accusations that the member was unwillingly or unable to prove. Inaddition to member admitting to having their copy of their agreement which allcancellation procedures and cancellation fees are noted. Withthat said. The owners of NBD Training Zone in good faith and acting in goodCustomer Relations have already refunded member’s Nov. 13th paymentin the amount of $99 and deem this matter settled.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted] Member [redacted] claims he contacted NBD Training Zoneby phone “ in mid-October “ but was unable to provide an exact date or the nameof any individuals that he communicated with The date of this communicationis important is because all cancellations must have a day noticeThat woulddetermine the member’s final payment date along with any cancellation fees ifapplicableIn member’s Customer’s StatementMember agrees that a certifiedletter was received on Nov7th by NBD Training Zone Thatthis was the first and only proof that member was requesting cancellation onrecordFrom that date member’s day notice on account was activated andmember was called same day by [redacted] ***Since there was no answerA messagewas left and was followed with the following email to insure that member wasnotified: ***On Nov 7, 2014, at 5:PM, " [redacted] ***" < [redacted] > wrote: [redacted] , You may reply back to this email with proof or fax it to [redacted] Attn: [redacted] *** There are payments remaining on your agreementEarlytermination of contract according to your contract are as followsThere are ways to cancel your Smart Train agreement whilestill in termPlease respond back to let me know which option you decide If proof of move of your primary residents is providedProof consist of the following: copy of lease, copy of utility bill (gas & electric, cable etc) bank statementAll of which must include the name you have provided NBD with and the new addressNew primary address must be located miles or more away from [redacted] NJ Once approved cancellation fee of 10% of your total contract value is due to stop and cancel all remaining paymentsIn your case (x $99= $is your total contract value of which 10%= $with proof will cancel your agreement Canceling fee without proof is = to 20% of your total contract value $+ the next paymentIn your case $+ next payment within days from the date your cancellation request was received Medical cancel in which a permanent disability is fully described and confirmed to [redacted] ***, by a physician in the form of Drnote = to 10% of your total contract value $ In your case $ You may email me directly any proof of move that you wish tosubmitI will then call you with approval and to get permission to process anycancellation fee that may be required at the time to cancel your agreement You areresponsible for any payment obligations until acceptable proof has beensubmitted that meet the requirements that has been outlined to you in thisemail Member then responded back the following day with thefollowing: From: [redacted] [mailto: [redacted] ] Sent: Friday, November 07, 10:PMTo: [redacted] ***Subject: Re: [redacted] Cancellation Of $Unlimited LGT Morristown ***....I was simply goingto ignore this note and pay the requisite exit feeBut I feel compelled toshare with you how revolting I think your cancellation policy is for peoplethat may have become disabled Member knowing that their payment is auto deducted on the 13thof every month decided not to respond with an appropriate answer so thatcancellation procedure can proceedMember did not respond back to the companyuntil after payment was made NBD Training Zone is not at fault and in no way possiblebased on accusations that the member was unwillingly or unable to proveInaddition to member admitting to having their copy of their agreement which allcancellation procedures and cancellation fees are noted Withthat saidThe owners of NBD Training Zone in good faith and acting in goodCustomer Relations have already refunded member’s Nov13th paymentin the amount of $and deem this matter settled
[redacted] Member [redacted] claims he contacted NBD Training Zoneby phone “ in mid-October “ but was unable to provide an exact date or the nameof any individuals that he communicated with . The date of this communicationis important is because all cancellations must have a 30 day...
notice. That woulddetermine the member’s final payment date along with any cancellation fees ifapplicable. In member’s Customer’s Statement. Member agrees that a certifiedletter was received on Nov. 7th by NBD Training Zone. Thatthis was the first and only proof that member was requesting cancellation onrecord. From that date member’s 30 day notice on account was activated andmember was called same day by [redacted]. Since there was no answer. A messagewas left and was followed with the following email to insure that member wasnotified: [redacted]On Nov 7, 2014, at 5:59 PM, "[redacted]" <[redacted]> wrote:[redacted], You may reply back to this email with proof or fax it to [redacted] Attn: [redacted] There are 6 payments remaining on your agreement. Earlytermination of contract according to your contract are as follows. There are 3 ways to cancel your Smart Train agreement whilestill in term. Please respond back to let me know which option you decide. If proof of move of your primary residents is provided. Proof consist of the following: copy of lease, copy of utility bill (gas & electric, cable etc. ) bank statement. All of which must include the name you have provided NBD with and the new address. New primary address must be located 25 miles or more away from [redacted] NJ 07960. Once approved cancellation fee of 10% of your total contract value is due to stop and cancel all remaining payments. In your case (12 x $99= $1188.00 is your total contract value of which 10%= $118.80 with proof will cancel your agreement. Canceling fee without proof is = to 20% of your total contract value $1188.00 + the next payment. In your case $237.60 + next payment within 30 days from the date your cancellation request was received. Medical cancel in which a permanent disability is fully described and confirmed to [redacted], by a physician in the form of Dr. note = to 10% of your total contract value $1188.00. In your case $118.80 You may email me directly any proof of move that you wish tosubmit. I will then call you with approval and to get permission to process anycancellation fee that may be required at the time to cancel your agreement. You areresponsible for any payment obligations until acceptable proof has beensubmitted that meet the requirements that has been outlined to you in thisemail. Member then responded back the following day with thefollowing: From: [redacted][mailto:[redacted]] Sent: Friday, November 07, 2014 10:49 PMTo: [redacted]Subject: Re: [redacted] Cancellation Of $99 Unlimited LGT Morristown [redacted]....I was simply goingto ignore this note and pay the requisite exit fee. But I feel compelled toshare with you how revolting I think your cancellation policy is for peoplethat may have become disabled. Member knowing that their payment is auto deducted on the 13thof every month decided not to respond with an appropriate answer so thatcancellation procedure can proceed. Member did not respond back to the companyuntil after payment was made. NBD Training Zone is not at fault and in no way possiblebased on accusations that the member was unwillingly or unable to prove. Inaddition to member admitting to having their copy of their agreement which allcancellation procedures and cancellation fees are noted. Withthat said. The owners of NBD Training Zone in good faith and acting in goodCustomer Relations have already refunded member’s Nov. 13th paymentin the amount of $99 and deem this matter settled.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]