NBLiebman & Co

After leaving a phone msg for the customer 2/11,I, received a return call from her husband stating she would prefer I deal with him on this issueAfter discussing all the issues and concerns I let him know I would need to review and get back to him with a resolution the following weekI followed back up this afternoon 2/16/to work out details of a reselection, They will make an appointment at their convenience with the store manager so he could work with them personally in selecting a suitable replacementI gave him the store mgr's contact info as he would prefer to call him instead of the manager calling themAt this time we will wait for the customers to come in and work with our manager, however customer said he was satisfied with this solution