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'Nbraces Reviews (1)

To Whom It May Concern:In response to complaint ID [redacted], we have explained our side of the story below.1. Patient claims she was told treatment would be completed in 10 months.  a. We give every patient an approximate time for their treatment. We also explain to them that this is an...

estimate and there are several factors that come into play.     i. Compliance, doing what the office instructs         1. Patient was not wearing elastics as instructed      ii. Not eating the wrong foods         1. There was evidence of gum in the braces at one appointment       iii. Brushing and flossing correctly          1. Was instructed several times about proper brushing and flossing   b. We also let them know that every patient’s progress differs depending on how fast or slow their teeth move. 2. Patient complains that office rescheduled appointments and that is why treatment was not completed in 10 months    I. One appointment was rescheduled by office on 11/6/15 because the doctor was sick.  We rescheduled that appointment for 11/9/15 and the patient did not show up for the appointment. Then rescheduled appointment 11/23/15    ii.Patient Did not show up for the following appointment dates – 5/11/15, 11/9/15 3. Insurance issue  a. Patient was told at beginning of treatment that she must have current insurance throughout treatment.   b. There particular insurance company pays a monthly fee and when treatment is completed, they will pay any remainder as long as they still have coverage.   c. In January, we found out that her insurance was terminated on 11/31/15, which means they will not pay for any treatment after that date. 4. Financial Responsibility  a. As our contract states, any money that the insurance company does not pay, the patient is then responsible.   b. Our company did drop the ball on Jan 22, 2016 when our office told Parent that we would get back to her. We contacted her again in May 2016.   c. But, that does not excuse her from paying her debts. Therefore, she still owes us $984.42 On a side note: You will notice that we have not used any names in the reply, It is only fair that anything posted online, should not include our names either.

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