The watch does not belong to Mr***His relationship with [redacted] , the owner of the watch, is their business, although they seem to want to put me in the middleI want no part of that.(period)Who is " [redacted] " (?)The watch was brought to me on @ which time I told Mr [redacted] it would be several months to complete the two separate parts of the repairsMr [redacted] seems to forget the times he has called me and come into the store in the interimIt is not feasible for me to be expected to contact each of my customers as their repair work progresses On or about June 1st Mr [redacted] came into the storeIt was at this time that I showed him the progress of the repair, how the ladder extension had already been installed, and that the movement work had been completedI thoroughly explained to him that although the extension was in place, I wanted it to look more professional and complete and would be spending several hours as well as adding additional gold stock to complete the pieceIt was at this time I gave him a promised date of days.On June 10th I called the phone number he had given me, and spoke with his answering machine stating the watch was complete and ready to be picked upAbout an hour later Mr [redacted] called back to ask specificsWhen asked the total cost I then explained that the cost for the movement was the $I had estimated and no additional parts were needed for the movement portionThe total bill to extend the length 1.25" was $for a total of $ Immediately Mr [redacted] started yelling at me on the phone, with all sorts of comments not fit to be printed hereI took his abuse for a full minutes before I asked to come in at his convenience, to pick up the repair.Mr [redacted] & [redacted] came into the store on the following day, Saturday, with Mr [redacted] standing six foot inside the front door and Ms [redacted] going down to the other end of the counterImmediately Mr [redacted] started in with his onslaught of abuse which I accepted before telling him I'd already heard all of this yesterday & was not going to stand there and listen to this againMs [redacted] interceded at this juncture, and asked Mr, [redacted] to calm downShe then requested to see "her" watchI showed her the watch and itemized all of the time and money I'd already put into the pieceShe seemed pleased with the work and the two of them left the store Ten days later I received an email from the Revdex.com stating that a complaint had been filed against my businessI telephoned the local Revdex.com to ask how to access the fileHaving read the complaint, I printed a copy of itLater the same day [redacted] came in to the store, having called me several days earlier, asking that we sit down & discuss "her" watch and it's repairI spoke with her for an extended time explaining every segment of the repair, which I will innumerate shortly, and all that had been done on behalf of this repairMs [redacted] realized and verbalized her acknowledgement of how the costs were derivedShe asked me if she could pay the bill over an extended period of time, to which I agreed.When the watch was left for repair an estimate was given for the movement repairThe client then requested the band be extendedHe was informed that this was a time plus materials itemNO estimate was given, nor was an estimate requestedAt any of the contacts (yes, initiated by Mr***) HE could have requested that I provide current time & materialsMr [redacted] Did Not.The breakdown for repair is as follows: 1) Watch Movement Repair $(as originally estimated) 2) Materials for the lengthening of the band, 14k white gold plus solder & laser wire $3) Labor charged at $50/hour=$Total $710.oo.Reality is I spent well over the six hours billedI also did not charge for removing the case back engraving, & re-engraving the personalized inscription: “***” which is typically another $40.Attached is a picture of the completed pieceAs can be seen, the extension is an integral part of the entire pieceIt is in no way practical to remove the segment as has been requested, without incurring at least another hours of laborAnd then, the watch would no longer fit the owner’s wrist.Mr [redacted] assumes that it is a simple matter of removing the extension, which it is notIt’s far more involved.As of this submission, I have incurred the additional time spent to explain multiple times to Mr [redacted] & Ms [redacted] the full explanation of chargesIn addition, I have submitted responses to each query through the Revdex.comAll told, this is an additional plus hours spent on Mr***’s behalf, and hours that could have been spent assisting other customers with their needsMoney out of my pocketThere is no way Mr [redacted] is justified in his demandsI am willing to allow the client time to pay off the repair, without interest, but it must remain in my possession until the $have been received.Thank you for your attention in this matter
The watch does not belong to Mr***His relationship with [redacted] , the owner of the watch, is their business, although they seem to want to put me in the middleI want no part of that.(period)Who is " [redacted] " (?)The watch was brought to me on @ which time I told Mr [redacted] it would be several months to complete the two separate parts of the repairsMr [redacted] seems to forget the times he has called me and come into the store in the interimIt is not feasible for me to be expected to contact each of my customers as their repair work progresses On or about June 1st Mr [redacted] came into the storeIt was at this time that I showed him the progress of the repair, how the ladder extension had already been installed, and that the movement work had been completedI thoroughly explained to him that although the extension was in place, I wanted it to look more professional and complete and would be spending several hours as well as adding additional gold stock to complete the pieceIt was at this time I gave him a promised date of days.On June 10th I called the phone number he had given me, and spoke with his answering machine stating the watch was complete and ready to be picked upAbout an hour later Mr [redacted] called back to ask specificsWhen asked the total cost I then explained that the cost for the movement was the $I had estimated and no additional parts were needed for the movement portionThe total bill to extend the length 1.25" was $for a total of $ Immediately Mr [redacted] started yelling at me on the phone, with all sorts of comments not fit to be printed hereI took his abuse for a full minutes before I asked to come in at his convenience, to pick up the repair.Mr [redacted] & [redacted] came into the store on the following day, Saturday, with Mr [redacted] standing six foot inside the front door and Ms [redacted] going down to the other end of the counterImmediately Mr [redacted] started in with his onslaught of abuse which I accepted before telling him I'd already heard all of this yesterday & was not going to stand there and listen to this againMs [redacted] interceded at this juncture, and asked Mr, [redacted] to calm downShe then requested to see "her" watchI showed her the watch and itemized all of the time and money I'd already put into the pieceShe seemed pleased with the work and the two of them left the store Ten days later I received an email from the Revdex.com stating that a complaint had been filed against my businessI telephoned the local Revdex.com to ask how to access the fileHaving read the complaint, I printed a copy of itLater the same day [redacted] came in to the store, having called me several days earlier, asking that we sit down & discuss "her" watch and it's repairI spoke with her for an extended time explaining every segment of the repair, which I will innumerate shortly, and all that had been done on behalf of this repairMs [redacted] realized and verbalized her acknowledgement of how the costs were derivedShe asked me if she could pay the bill over an extended period of time, to which I agreed.When the watch was left for repair an estimate was given for the movement repairThe client then requested the band be extendedHe was informed that this was a time plus materials itemNO estimate was given, nor was an estimate requestedAt any of the contacts (yes, initiated by Mr***) HE could have requested that I provide current time & materialsMr [redacted] Did Not.The breakdown for repair is as follows: 1) Watch Movement Repair $(as originally estimated) 2) Materials for the lengthening of the band, 14k white gold plus solder & laser wire $3) Labor charged at $50/hour=$Total $710.oo.Reality is I spent well over the six hours billedI also did not charge for removing the case back engraving, & re-engraving the personalized inscription: “***” which is typically another $40.Attached is a picture of the completed pieceAs can be seen, the extension is an integral part of the entire pieceIt is in no way practical to remove the segment as has been requested, without incurring at least another hours of laborAnd then, the watch would no longer fit the owner’s wrist.Mr [redacted] assumes that it is a simple matter of removing the extension, which it is notIt’s far more involved.As of this submission, I have incurred the additional time spent to explain multiple times to Mr [redacted] & Ms [redacted] the full explanation of chargesIn addition, I have submitted responses to each query through the Revdex.comAll told, this is an additional plus hours spent on Mr***’s behalf, and hours that could have been spent assisting other customers with their needsMoney out of my pocketThere is no way Mr [redacted] is justified in his demandsI am willing to allow the client time to pay off the repair, without interest, but it must remain in my possession until the $have been received.Thank you for your attention in this matter