At this time, I have been contacted directly by NBTY, Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] I have not received any indication that the product, at the promised price, has yet been shipped to me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear [redacted] - Thank you for sending the consumer's response to our original reply I have reviewed this matter with our Consumer Affairs Supervisor According to our records, the consumer was reimbursed for all the HTP product, as a result of the consumer's expressed dissatisfaction Within the last two weeks, we received additional products returned from the consumer The products recently returned were not complained of previously so the cost of those items were not refunded to the consumer until they were received Accordingly, in December the consumer was reimbursed a total of $and a recent credit of $issued for the recently returned items The consumer was called February *, and was informed of the new credit amount and the results of the investigation Puritan's Pride, Incappreciates the opportunity to address these concerns and hopes to maintain consumer satisfaction Thank you.Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I purchased via debit card $of product from Puritan's Pride on I received the product approximately 1214, so it does not take forever to send or receive mail from Hawaii...ONE WEEK, this is the USA! I become ill from the 5HTP onand reported it to Puritan's Pride the following morning HSTThey were going to send me a mailing label so that I could send back the 5HTP so that they could test it I had to call twice, it took over a week The first label I received I sent immediately with the remainder of the unused portion of the 5HTP When I spoke to [redacted] yesterday, they still had not received it, in fact , I had given her the tracking number, it was some where in Ca..The second label came on the [redacted] and I shipped the remaining productof approximately $back to them I will not use their product again What makes me angry is how lax they have been this may have been a bad batch or just one bad bottle, who knows they haven't tested it yet I have received credit back to my account: $28.94; $!9.99: $ I have not received back approximately $for all the unused product I sent back which they have receivedThey need to take the testing of product more seriously and use priority mail! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] , The above complaint has been reviewed United States Nutrition, Inctakes matters of this nature seriously An investigation was performed and communicated to the consumer The consumer sample consisted of white caplets fitting the description of the subject bulk materials and foreign off white capsules in a count bottle All quality control criteria are met prior to releasing the product Capsules are not manufactured in our tablet/caplet facility The packaging work was reviewed and there were no related issues, incidents or deviations regarding foreign product In addition, random bottles were examined for quality with no foreign product found The product packaged prior to the subject lot, did not match the foreign product, nor did the products running concurrently on adjacent lines There were 15,bottles of this lot packaged in July, and there were no similar complaints on the lot In compliance with Good Manufacturing Practices relations, United States Nutrition, Inchas strict Standard Operating Procedures in place that prohibit any associate from bringing any personal items into any manufacturing and/or packaging areas On the basis of the foregoing, the investigation demonstrates the foreign product allegedly found in the bottle in question did not emanate from our manufacturing process and did not originate from our facilities Accordingly, we can only conclude the alleged foreign material found in consumer's bottle of product occurred after leaving our facilities I should add that we are not a pharmaceutical manufacturer, and we do not have the capabilities to identity test for products we do not manufactureSince this was the only complaint of this nature on this lot, and we cannot identify the alleged foreign product, unfortunately, there is not much more we can do but to offer our understanding and concern of the consumer If there is anything else we can do to promote good will with the consumer, we are happy to do so since consumer satisfaction is important to us.Thank you for allowing us the opportunity to address this matter We hope the consumer is satisfied with this response and welcome continued cooperation.Sincerely, [redacted]
Dear [redacted] - Thank you for bringing this matter to our attention The organization takes matters of this nature seriously since customer satisfaction is important to us I have reviewed this matter with the Consumer Affairs Department who informs me this order was in excess of the amount allowed to be shipped to a [redacted] location Attempts were made to reach the customer and a refund or credit to the consumer's card in full was made I hope this resolves the matter Thank you Sincerely, [redacted]
Dear [redacted] ,I have read and reviewed this consumer complaint I have also reviewed the customer service file The consumer has been provided a breakdown as requested and an additional credit and is now satisfied I have spoken with the [redacted] and have asked that Consumer Service Representatives be re-trained and be reminded of the importance of good customer communication and satisfaction [redacted] ***takes these matters seriously and want to ensure we are providing quality products and quality service.Thank you for allowing us the opportunity to address this matter.Sincerely, [redacted]
Dear Sir or Madam,The company strives for consumer satisfaction and appreciates the opportunity to review and respond to consumer concerns The Ester-C Gummies 1000mg label states the per serving amount and also states per day It is not the company's intention to be deceptive Consumers are invited to contact us through the website or phone to discuss further to their satisfaction The company takes matters of this nature seriously so we hope to keep consumer goodwill Thank you.Sincerely,Maria TS [redacted] ###-###-####
Dear [redacted] :I have reviewed this complaint and gathered information from our Consumer Affairs Department I am happy to say the consumer was offered a replacement and a refund of $ The consumer was satisfied with the prompt response and handling of this matter Thank you for allowing [redacted] ***an opportunity to resolve this matter Consumer satisfaction is important and delivery quality products and service is our mission Sincerely, [redacted] Paralegal
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company's response explains that the "label states the per serving amount" (which is mg), but the company's response fails to note that this information (i.e., the disclosure that each vitamin contains only mg rather than mg) is provided in small print on the back of the label The front of the label (which is the portion of the label seen on store shelves and the *only [redacted] portion of the label displayed on websites such as [redacted] ) contains the following wording in large print in the center of the label: "mg Gummies" wording that clearly suggests that the product contains mg Gummy vitamins, which is not true The company's response also includes the sentence "It is not the company's intention to be deceptive." Although the company may not "intend" to be deceptive in its labeling and advertising, it is very clear that the label on this product *is [redacted] very deceptive and should be changed to state "mg Gummies" rather than "mg Gummies" to accurately describe the contents of the container There is absolutely no reason for the label to state "mg Gummies" simply because a consumer could eat of the vitamins to obtain gm In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
At this time, I have been contacted directly by NBTY, Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] I have not received any indication that the product, at the promised price, has yet been shipped to me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear [redacted] - Thank you for sending the consumer's response to our original reply I have reviewed this matter with our Consumer Affairs Supervisor According to our records, the consumer was reimbursed for all the HTP product, as a result of the consumer's expressed dissatisfaction Within the last two weeks, we received additional products returned from the consumer The products recently returned were not complained of previously so the cost of those items were not refunded to the consumer until they were received Accordingly, in December the consumer was reimbursed a total of $and a recent credit of $issued for the recently returned items The consumer was called February *, and was informed of the new credit amount and the results of the investigation Puritan's Pride, Incappreciates the opportunity to address these concerns and hopes to maintain consumer satisfaction Thank you.Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I purchased via debit card $of product from Puritan's Pride on I received the product approximately 1214, so it does not take forever to send or receive mail from Hawaii...ONE WEEK, this is the USA! I become ill from the 5HTP onand reported it to Puritan's Pride the following morning HSTThey were going to send me a mailing label so that I could send back the 5HTP so that they could test it I had to call twice, it took over a week The first label I received I sent immediately with the remainder of the unused portion of the 5HTP When I spoke to [redacted] yesterday, they still had not received it, in fact , I had given her the tracking number, it was some where in Ca..The second label came on the [redacted] and I shipped the remaining productof approximately $back to them I will not use their product again What makes me angry is how lax they have been this may have been a bad batch or just one bad bottle, who knows they haven't tested it yet I have received credit back to my account: $28.94; $!9.99: $ I have not received back approximately $for all the unused product I sent back which they have receivedThey need to take the testing of product more seriously and use priority mail! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] , The above complaint has been reviewed United States Nutrition, Inctakes matters of this nature seriously An investigation was performed and communicated to the consumer The consumer sample consisted of white caplets fitting the description of the subject bulk materials and foreign off white capsules in a count bottle All quality control criteria are met prior to releasing the product Capsules are not manufactured in our tablet/caplet facility The packaging work was reviewed and there were no related issues, incidents or deviations regarding foreign product In addition, random bottles were examined for quality with no foreign product found The product packaged prior to the subject lot, did not match the foreign product, nor did the products running concurrently on adjacent lines There were 15,bottles of this lot packaged in July, and there were no similar complaints on the lot In compliance with Good Manufacturing Practices relations, United States Nutrition, Inchas strict Standard Operating Procedures in place that prohibit any associate from bringing any personal items into any manufacturing and/or packaging areas On the basis of the foregoing, the investigation demonstrates the foreign product allegedly found in the bottle in question did not emanate from our manufacturing process and did not originate from our facilities Accordingly, we can only conclude the alleged foreign material found in consumer's bottle of product occurred after leaving our facilities I should add that we are not a pharmaceutical manufacturer, and we do not have the capabilities to identity test for products we do not manufactureSince this was the only complaint of this nature on this lot, and we cannot identify the alleged foreign product, unfortunately, there is not much more we can do but to offer our understanding and concern of the consumer If there is anything else we can do to promote good will with the consumer, we are happy to do so since consumer satisfaction is important to us.Thank you for allowing us the opportunity to address this matter We hope the consumer is satisfied with this response and welcome continued cooperation.Sincerely, [redacted]
Dear [redacted] - Thank you for bringing this matter to our attention The organization takes matters of this nature seriously since customer satisfaction is important to us I have reviewed this matter with the Consumer Affairs Department who informs me this order was in excess of the amount allowed to be shipped to a [redacted] location Attempts were made to reach the customer and a refund or credit to the consumer's card in full was made I hope this resolves the matter Thank you Sincerely, [redacted]
Dear [redacted] ,I have read and reviewed this consumer complaint I have also reviewed the customer service file The consumer has been provided a breakdown as requested and an additional credit and is now satisfied I have spoken with the [redacted] and have asked that Consumer Service Representatives be re-trained and be reminded of the importance of good customer communication and satisfaction [redacted] ***takes these matters seriously and want to ensure we are providing quality products and quality service.Thank you for allowing us the opportunity to address this matter.Sincerely, [redacted]
Dear Sir or Madam,The company strives for consumer satisfaction and appreciates the opportunity to review and respond to consumer concerns The Ester-C Gummies 1000mg label states the per serving amount and also states per day It is not the company's intention to be deceptive Consumers are invited to contact us through the website or phone to discuss further to their satisfaction The company takes matters of this nature seriously so we hope to keep consumer goodwill Thank you.Sincerely,Maria TS [redacted] ###-###-####
Dear [redacted] :I have reviewed this complaint and gathered information from our Consumer Affairs Department I am happy to say the consumer was offered a replacement and a refund of $ The consumer was satisfied with the prompt response and handling of this matter Thank you for allowing [redacted] ***an opportunity to resolve this matter Consumer satisfaction is important and delivery quality products and service is our mission Sincerely, [redacted] Paralegal
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company's response explains that the "label states the per serving amount" (which is mg), but the company's response fails to note that this information (i.e., the disclosure that each vitamin contains only mg rather than mg) is provided in small print on the back of the label The front of the label (which is the portion of the label seen on store shelves and the *only [redacted] portion of the label displayed on websites such as [redacted] ) contains the following wording in large print in the center of the label: "mg Gummies" wording that clearly suggests that the product contains mg Gummy vitamins, which is not true The company's response also includes the sentence "It is not the company's intention to be deceptive." Although the company may not "intend" to be deceptive in its labeling and advertising, it is very clear that the label on this product *is [redacted] very deceptive and should be changed to state "mg Gummies" rather than "mg Gummies" to accurately describe the contents of the container There is absolutely no reason for the label to state "mg Gummies" simply because a consumer could eat of the vitamins to obtain gm In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]