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NC Complete Auto Care

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NC Complete Auto Care Reviews (3)

I was in and out in a timely fashion and I have never had my oil changed when at checkout I didn\'t have a ton of extra charges! I have had lots of maintenance work done here in the past like, new tires, windshield wipers, inspection, car detailed and check engine light fixed and have NEVER been charged something that I was not called and asked before hand whether or not I wanted to proceed. When they called they always had an estimate of what the part and/or labor time would be and it was NEVER over the estimated amount. Definitely would recommend to anyone!

I copied my original e-mail in regards to my damaged drive shaft.Hi,First I wanted to thank you for replacing my yoke and u-joints on such short notice, I appreciate that. I am writing this though in regards to the damage that was caused to my driveshaft. I understand accidents happen. I also understand GM wasn't really thinking when they designed the nylon lock, especially for an aluminum driveshaft, considering heat is the only way to get the nylon out. I think with proper training and the right heat concentration this could've been avoided.What surprises me is that this being an aluminum driveshaft and heating it that much would certainly alter its properties.This information should've been known by the tech, altering the properties will most certainly take the structural rigidity out of the material .When I came back in after noticing the damage, the owner [redacted] had mentioned "if it fails, he will replace it for free". My biggest concern is that when it fails my families lives are at risk as well as others around. I cannot live with that, nor can I think about that. I have written an agreement that I would like [redacted] to sign.Will [redacted] sign an agreement that he is completely liable for any and all damages caused when my driveshaft fails?Personally, a new driveshaft will cost a lot less than any damages caused by such a failure.Thank You[redacted] aluminum driveshaftIf there is anything other information needed, please feel free to contact me any time.Thank You[redacted]Desired SettlementI paid $100 for the services provided by this company. A new drive shaft is $250, VIN specific to my vehicle from **.I would even pay for the shipping costs.This would be a lot less than the damages caused by the failure of a drive shaft. Business Response NC COMPLETE AUTOCARE IS HAPPY TO TAKE CARE OF ANY FUTURE CAR CARE NEEDS YOU MAY HAVE. AS WE DISCUSSED THE AXLE IN THE STORE WHEN YOU WERE HERE THERE IS NO SAFETY ISSUES OR INTEGRITY OF THE AXLE AFTER WE REPLACED YOUR YOKES. THE AXLE WILL BE SAFE AND RELIABLE JUST AS IF IT WERE NEW. THANK YOUConsumer Response I had written to you several times in regards to your response.I had asked in every e-mail I sent. Non of which you responded to. Please sign a contractual agreement that you (NC Complete AutoCare) will be responsible for ANY & ALL damages caused by the failure of the driveshaft. You seem to be very confident that it is in "like new" condition so, signing an agreement shouldn't be a problem.As soon as I get a signed agreement stating the you will be responsible for ANY & ALL damages, I will feel more comfortable.Oh, its for my driveshaft, not an axle.Thank You

I was in and out in a timely fashion and I have never had my oil changed when at checkout I didn\'t have a ton of extra charges! I have had lots of maintenance work done here in the past like, new tires, windshield wipers, inspection, car detailed and check engine light fixed and have NEVER been charged something that I was not called and asked before hand whether or not I wanted to proceed. When they called they always had an estimate of what the part and/or labor time would be and it was NEVER over the estimated amount. Definitely would recommend to anyone!","pos-1

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Description: Auto Repair Services, Brake Shops, Tire Dealers

Address: 121 High House Rd, Cary, North Carolina, United States, 27511-6715

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