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NC Corff Partnership, LtdLP

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Reviews NC Corff Partnership, LtdLP

NC Corff Partnership, LtdLP Reviews (1)

Mr [redacted] , I understand that you have been offered a decision by Family Auto of Greenville regarding your vehicle and are not satisfied with that determinationI would like to state the facts of the situation in this case and put our decision in writing for you On August 29th, you came to the office with wifeYou purchased a Dodge Avenger in your name for the use of your wifeYou and your wife were satisfied with that vehicle at the time of purchase, other than replacing tires on the carYou paid $down on that vehicle along with signing a receipt stating that all funds were non-refundable, and you also signed a credit card authorization statement indicating that you authorized the charges and understood that the charges could not be disputedThe very next morning, August 30th, 2017, you came back to the dealership and stated that you were getting a divorce and wanted your money back so that you could buy a motorcycleYou also stated that the relationship issues have been going on for a long time and that you knew better than to buy a car hoping that it would resolve your marital issuesWe advised you that you had the choice to turn the vehicle in, but we were not going to refund the money you had paid down on the vehicleYou then expressed that you were dissatisfied with the vehicle itself and stated it had various mechanical issues, including a bad transmission and that the car was a lemonThen your wife came into the business and told us she was divorcing you, in front of you and all of the staff, and taking “your” car and was leaving you here with the Avenger you purchasedI genuinely felt sympathy for you and allowed you to pick a different vehicle that you preferredYou took several hours to check and test drive many vehicles and found the Chevy Malibu that was running great, despite having a check engine light on, and you expressed your gratitude and satisfactionWe agreed to diagnose the check engine light on a “we owe” form On a side note, immediately after you bought your new vehicle, we had the Avenger inspected by a certified transmission specialist who stated the transmission was working as it shouldWe then took the Avenger to another mechanic shop to address the other complaints you expressed on the vehicle and those mechanics found nothing wrong with the car, other than that the car did in fact need tires, which we replacedWe have since sold that Avenger to another individual who has not had a single complaint regarding the car you described as a lemon The very next morning after you purchased the Chevy Malibu, you called the dealership repeatedly asking question after question about the vehicle and suggested that the car had been in an accidentWe advised you that [redacted] indicated the car had not been in a reported accidentIt was our belief that you were trying to find fault in that vehicle and grounds to return it at that point The weekend after you purchased your vehicle, the car did stop operating because the timing chain brokeWe had it towed and repaired at no cost to youThere were no engine lights on the car after it was repaired and we believed the original we owe item had been resolvedShortly after you got the car back, the check engine light came back onWe had to take it to another shop because the garage that had repaired the timing kit was not able to get to the job immediately It was determined that a solenoid related to the timing was the original issue that caused the timing to go out, but it was not detected when the timing chain was replaced at the first shopAgain, after this repair, the check engine light was no longer on It has been my understanding that since that repair was done to the solenoid, you have contacted that second shop constantly for questions about your car, even on nights and weekendsYou stop by that shop on a regular basis and have even become friends with the shop ownerIt is because of this relationship and extraordinary customer service they offer that I do not understand your request to have your car looked at by another “certified” mechanic shopI also understand that the original check engine light code, indicated on the “we owe” form, came back on despite the car running fine, and that shop has had the opportunity to diagnose the issue and had to special order the part from the dealer, which should be in any day for final completion while you continue driving your vehicle Mr [redacted] , I understand that you care about your investment in this used vehicleThis vehicle is in good condition according to the two unrelated mechanic shops that have worked on the car, but the fact is all machines made by men may break or stop operating at any time, even new onesYour Chevy Malibu had the one issue you knew about when you purchased the car, which was the check engine light indicated on a “we owe” form, and then one other issue of a mechanical failure of a timing solenoid that caused the timing chain to go badThis second event was undetectable and could not have been anticipatedI also understand that you may have some remorse over the decisions that you have made, however this does not constitute any wrongdoing on the part of the dealership or the mechanical shops that have serviced your vehicleI would like to remind you that you have not paid a single out of pocket expense for the repairs that have been performed on your car, and you have received several hours of free diagnostic work and free mechanical advice to address your concerns We are not willing to refund any money as you were notified and made well aware of our terms before purchasing the vehicle regarding your down paymentI recall explaining it to you in detail our services, our inventory, and our loans, advising that if you were not comfortable with it we would not pressure you to decide today, and you were left alone for as long as you needed to make a decisionWe have provided services and repairs that we were not required to do at our expense, as well as at the generous expense of other businesses, all in an effort to address every single concern you have regarding your purchase, whether it was valid or notI know of very few businesses willing to offer this level of customer service, and none of them are car dealerships Secondly, we have full faith and confidence in the shops that we use and find them to be fair priced, honest, and willing to guarantee their workIt had seemed that you had felt the same wayWe insist the repair being performed in regard to the “we owe” be completed at the shop we choose, since we are responsible for itIf you would like to take full financial responsibility and the chance at guessing which facility is better than another, you certainly have the choice to take the vehicle anywhere you would like for service or maintenanceIf you intend to have repairs made under the terms and conditions of the warranty, please confirm that you choose a mechanic shop approved by the warranty company before authorizing repairsYou can simply call [redacted] Vehicle Protection at [redacted] to find out more details about how to determine if a business is an approved repair facilityPlease also understand that any additional concerns or repairs will be subject to the terms of the warranty, including applicable fees and deductibles, since as it has been determined there are no detected or known mechanical issues at this time that have not been addressed by two independent, unrelated mechanical shopsPlease understand that we will offer customer service like no one else and will help you in any way we can in the futureSincerely, Anthony [redacted] L [redacted] General Manager

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