N.C. Driving School, Inc.

N.C.D.S failed to provide services in the time they stated in agreement. All attempts to be contacted were ignored and we were given the run around.
Our child was placed in their(NCDS) driver education training program. After successful completion of classroom training, the student was to complete the in-car driving portion within 30 - 90 days following in class work. Student/ family was never contacted for such training. The class training was completed in the first week of July 2013. It is now October 30, 2013. Our(parents of student)numerous calls have yielded no response. When called, we are told someone will contact you today. Today comes and goes with no response. We have emailed the company as well with no results. We have call logs and email proof of such to substantiate our claims. We have already paid for services we have yet to receive. Due to this blatant disregard for proper customer service, our child will not receive her driver's license at the appropriate time. As well as, if the driving is not completed within 6 months of classroom training, the state requires the student to re take the classroom portion, thus causing us to out of pocket more money to the SAME COMPANY!!! As we, the parents, both have employment, it is important for us for student to have license to have transportation to and from school without having to miss time from work. As of today, October 30, 2013 a man named Mr [redacted] was supposed to call yesterday October 29, 2013, and set up time for in car training. We have still heard nothing from the NCDS prompting this complaint. We paid $45 in cash and have said receipt to substantiate claim. The company claims the driving is scheduled in order of birth date. Our student has friends that attended the class, that were younger than her, and have finished course and moved on to acquire their driver's permits.