NC Financial Solutions, LLC

Thank you for forwarding the customers correspondence to our attention.As previously mentioned, NetCredit is authorized to provide financial services to residents of VirginiaPursuant to Virginia law NetCredit provides consumers with an installment loan under our Utah license, pursuant to the Utah Consumer Credit Code, U.C.A70C-1-NetCredit does not provide payday loans to residents of Virginia.Further, she signed her loan agreement stating she understood and agreed to the terms and conditions associated with the installment loan.Contrary to Ms [redacted] assertion, our records do not indicate that we advised Ms [redacted] that would remove, alter and/or edit any reporting to the credit bureausMs [redacted] ’ did not make payments according to the agreed upon payment schedule, and NetCredit reported accurately based on Ms [redacted] ’ payment activity.Our records reflect she paid the full account balance on October 27, through collectionsAs such, we have reported that Ms Devries has paid the account off.NetCredit reports all payment activity to two major credit bureausTransUnion and ExperianThis information is clearly laid out on our website and in the agreement Listed below is Ms [redacted] , payment history with NetCredit.Payment ID Payment Date Amount Due Payment Method Payment Type Status2013-10-$ach Contractual paid2013-10-$ach Contractual paid2013-11-$ach Contractual paid2013-11-$ach Contractual paid2013-11-$ach Contractual rejected2013-12-$ach Contractual paid2013-12-$ach Contractual paid2014-01-$ach Contractual rejected2014-01-$ach Contractual rejected2014-01-$ach Contractual rejected2014-01-$ach Contractual rejected2014-02-$ach Contractual rejected2014-02-$ach Contractual rejected2014-02-$ach Contractual rejected2015-10-$1,debit_or_credit_card Collections paid2015-10-$2,debit_or_credit_card Collections paidNetCredit strives to provide the ultimate customer experience, and we would be more than happy to address any outstanding questions or concerns that Ms [redacted] may haveWe ask that she contact our customer support team at 877-392-should she want to get in touch with us.We hope that this resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us

Thank you for forwarding this complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionAs an initial matter, NetCredit has mailed the application details that have been requested by Ms [redacted] In review of the account, NetCredit funded a $1,Installment loan to Ms [redacted] on March 11, after receiving a loan application completed with her personal informationOn August 23, 2016, Ms [redacted] reported that she did not apply for the loanSubsequently, NetCredit received a police report from Ms [redacted] and launched an investigation into her claimAfter a careful investigation, it was determined the deposit of $1,was credited to a bank account registered to her name ending in [redacted] - with [redacted] - on March 11, Therefore, based on our findings, and information available to us, we are not able to confirm that fraud occurredNetCredit has attempted to contact Ms [redacted] to further assist her with her fraud claim with no successNetCredit is more than happy to reopen the fraud claim if Ms [redacted] can contact our compliance department to complete a conference call with the bank, or provide a letter from the bank confirming that the bank account ending in [redacted] - with [redacted] does not belong to herNetCredit strives to provide the ultimate customer experience and are more than willing to address any outstanding concerns she may haveWe ask that she contact our compliance department at 312-***- [redacted] for further assistanceWe hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us

Thank you for forwarding this complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution. As part of a marketing program, the complainant met certain criteria as a potential new customer and we extended an offer of credit to them in the form of... a pre-approved offer. The offer stated the they are contingently qualified to receive a loan through NetCredit. At this time, with the information listed on the complaint, our records do not indicate that complainant has opened an account with NetCredit. Nonetheless, we have honored the request to be excluded from subsequent pre-screened mailings. Please note that it may take up to 30 days for the mailings to stop, as they may have been included in a mailing campaign already in-flight. If the complainant would like to stop receiving pre-screened offers of credit from us and other companies, we recommend that they call the toll free number listed on the offer letter or visit www. [redacted] .com. We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Thank you for forwarding this customer complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionAs an initial matter, *** does not provide payday loans to residents of Virginia*** provides an installment loanPlease note, an
installment loan is not the same financial product as a payday loanBased on the information in the complaint, it appears Ms*** is questioning the legality of *** being able to provide financial services to residents of VirginiaPursuant to Virginia law *** provides consumers with an installment loan under our Utah license, pursuant to the Utah Consumer Credit Code, *** *** At all relevant times, our lending, fees, interest, and charges have complied with the applicable lawsOn March 2, 2015, Ms*** was funded a $2,Installment loan with NetCreditBefore she became bound to the agreement, *** disclosed the terms and conditions, including the loan duration (months), applicable interest, and payment schedule for the loan. In addition, *** disclosed the cost of credit and the total amount she would pay under the loan agreement. Ms*** signed her loan agreement stating she understood and accepted the terms and conditions associated with the installment loanBased on the findings of our review, we found no breach in our process that would justify closing Ms***’s customer account while it still holds a balance, or to remove the loan from her credit file*** values Ms*** as a customer and strives to provide the ultimate customer experienceAs such, we would be happy to discuss any concerns she may haveWe ask that she please contact our Customer Support Team at (*** *** should she wish to get in touchWe hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us

Complaint: ***
I am rejecting this response because: On the advice of my attorney, I will not provide this company any more information than they already have I am addressing this directly with the major credit bureaus, my financial institution and the appropriate federal agencies
Sincerely,
*** ***

Thank you for forwarding this customer complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionOn March 10, 2015, Mr*** was funded a $1,Installment loan through NetCreditBefore he entered the loan agreement, NetCredit disclosed
the Terms and Conditions associated with the loan, including the Duration, Annual Percentage Rate, Finance Charge, Amount Financed, Total of Payments and Payment Schedule in the form of truth in lending disclosuresMr*** then signed his loan agreement acknowledging that he understood and accepted the terms and conditions associated with the installment loanContrary to Mr***’s assertion the loan principal did not increaseAt this time, Mr***’s account balance is past dueBased on our review, we have tried to get in touch with Mr*** by phone and postal mail, however, Mr*** has not contacted us backNetCredit strives to provide the ultimate customer experience therefore; we ask Mr*** to please contact our Customer Service Team at 877-***-*** to discuss possible options regarding his account balanceWe hope that this response clarifies the situation and answers any questions that your office hasIf we can provide any additional information, please contact us

Complaint: ***
I am rejecting this response because: as I said the loan amount was not what was expectedThey preyed on my naivete and I believe I have paid them more than what was owed to themAlso, what concerns me is that they are using a name that is not mine, which makes me question the validity of their claim.
Sincerely,
*** *** ***

Thank you for forwarding this customer complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionOn September 4, 2015, Mr*** was funded a $1,installment loan with NetCreditHe signed his loan agreement stating he understood and
agreed to the terms and conditions associated with the installment loanOur records reflect he paid the full account balance on December 2, and we verified that we reported that Mr*** has paid the account offIn the circumstances, we recommend Mr*** allow 30-days from the date he paid off his loan before checking his credit report to see if the updates have been madeNetCredit strives to provide the ultimate customer experience, and we would be more than happy to address any outstanding questions or concerns that Mr*** may haveWe ask that he contact our customer support team at 877-392-should he want to get in touch with usWe hope that this resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us

Thank you for forwarding this customer complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionAs an initial matter, NetCredit is a licensed financial provider and at all relevant times are our lending, and interest has complied with the
applicable Delaware and Federal lawsOn May 4, 2015, Ms*** was funded a $3,Installment loan with NetCreditBefore she became bound by the agreement, NetCredit disclosed the Terms and Conditions associated with the loan, including the Loan Duration (months), Annual Percentage Rate, Finance Charge, Amount Financed, Total of Payments and the Payment ScheduleMs*** then signed her loan agreement stating that she agreed and accepted the terms and conditions associated with the installment loanIn addition, the loan agreement makes clear how interest is accruedAs stated within Ms***’s loan agreement, interest will accrue beginning on the disbursement dateWe charge simple interest (no compounding)Per the loan agreement which states in relevant part that: Promise to Pay and Calculation of Interest “We charge interest under an adjusted daily simple interest method at the annual rate of 99.75% ("Contract Rate")Interest shall not be payable in advance or compoundedWe apply the Contract Rate to the "Adjusted Principal Balance" from the Disbursement Date until the earlier of (i) the Maturity Date, (ii) prepayment in full, or (iii) acceleration pursuant to the default provisionsThe term "Adjusted Principal Balance" (hereinafter the "APB") means the loan principal balance that would be outstanding assuming you make each payment timely, less any additional prepayments of principal"Timely" means making payment in accordance with the Payment Schedule or any adjusted payment schedule agreed to by the partiesThe APB will equal the outstanding loan principal balance if you make all payments timely and no other paymentsYou will never be required to pay more total interest than the amount set forth in the Finance Charge above.” On April 28, 2016, Ms*** contacted us in regard to her concerns and we advised that she always has the option to make additional payments, without any penaltyAt this time, Ms***’s account is current as has honored all payments as agreed uponBased on the findings of our review, we found no breach in our process that would justify applying Ms***’s interest payments to her outstanding account balance.NetCredit values Ms*** as a customer and strives to provide the ultimate customer experienceAs such, we are more than willing to address any additional concerns she may haveWe ask that she please contact our Customer Service Team at *** should she need to get in touch.We hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us

Complaint: ***
I am rejecting this response because: According to the FRCA concerning consumer rights in fraudulent activity, you are required to send me my handwritten and/or electronic signa**re as requested on a legal contractA clickable dot or check mark is not suffice and will not be able to prove validation of any claims that I have opened an account with your companyIf you cannot provide proof of this, it must be deletedFurthermore, a police report and affidavit was presented after finding out that my credit was compromised in and I was denied credit and the ability to purchase a homeWhether this account was opened in or it doesn't matter, the fact of the matter is that someone has taken on my whole identity in a 3-year period (to include making payments to several accounts and then dropping the ball suddenly) and I am demanding a legal contract with MY ac**al signa**re on file so that I may catch whoever is doing thisPlease don't be one of the companies that my lawyer will have to include in this pending lawsuit for failure to complyIf you think you are covered by the E-Sign act in cases of fraudulent activity where you ac**ally have to 100% prove validation of ownership of an account by providing a check mark or dot as proof- you're wrongI've sent everything you need and you have sent nothing I requestedThis is my final goodwill effort to get what was requested, and that is my ac**al signa**re on file with your companyI will standby for that document
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I have read the letter from Net Credit and the complaint will not be resolved until Net Credit takes the ethical action of writing a letter to *** Credit Bureau removing the faulty late paymentThere was NOT a late payment. Net Credit has a history of repeated incidents of miscommunication, misunderstanding, along with being offered to have a payment be rescheduled or pushed back to the end of the loan by representatives when I've called in advance expressing health concerns I have been expressed by the representatives that it would NOT be considered late even if past days as long as a rescheduling has been madeOn several occasions now, second as of this year February 2016, I have found out that the initial representative(s) who offered this - the rescheduling was later not found in their computer system by other representativesResponse being, "It just happened" and "mistakes happen"This is the 5th time I had to call and make sure they were doing their job and this is what happened with the "late payment" where the rescheduling wasn't placed in the computer systemAlong with that, as of December 2015, I called to reschedule a payment due to health issuesThe representative confirmed with me and instead the WRONG amount of money on the WRONG day was withdrawn from my account*** had to open up a fraud against them. Again, Net Credit, accept that your employees are not doing their job properly and a customer should not take the brunt end of itThis is not ethically right and the stress of this has taken a great toll on my healthPlease resolve the matter and remove your faulty reporting off my credit.
Sincerely,
*** ***

Thank you for forwarding this customer complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionOn June 9, 2015, Ms*** was funded a $1,Installment loan with NetCreditBefore she became bound by the agreement, NetCredit disclosed
the Terms and Conditions associated with the loan, including the Loan Duration (months), Annual Percentage Rate, Finance Charge, Amount Financed, Total of Payments and your Payment ScheduleMs*** then signed her loan agreement stating that she agreed and accepted the terms and conditions associated with the installment loanAt this time, Ms***’s account is current and she has honored all payments to date as agreed uponBased on the findings of our review, we found no breach in our process that would justify closing Ms*** customer account while it still holds a balanceNetCredit values Ms*** as a customer and strives to provide the ultimate customer experience therefore; we ask that Ms*** please contact our Customer Service Team at ***, to discuss possible options regarding her account balance.We hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us

Thank you for forwarding this customer complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionWe are sorry to hear that Ms*** did not accept our responseBased on her reply, it appears she would like to have her account with NetCredit sent to collections and closed immediatelyIn review of the customer file, Ms***’ account is currently past dueMs*** may contact the our collections department at *** for assistance regarding her balanceWe have payment options available for customers with past due accountsUnfortunately, NetCredit is unable to close out the account until the balance has been paid in fullNetCredit values Ms*** as a customerAs such, we would be more than happy to address any outstanding questions or concerns that she may have regarding her account and/or available payment plansWe ask that she contact our customer support team at ***We hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us

Thank you for forwarding this customer complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionOn July 11, 2016, Ms*** was funded a $5,Installment loan through NetCreditBefore she entered the agreement, NetCredit disclosed the
Terms and Conditions associated with the loan, including the Loan Duration, Annual Percentage Rate, Finance Charge, Amount Financed, Total of Payments and Payment ScheduleMs*** then signed her loan agreement acknowledging that she understood and accepted the terms and conditions associated with the installment loanAt this time, Ms***’s account is current as she has honored all payments to date as agreedBased on our review, Ms*** spoke with our customer service department who offered options in regards to her concerns, however, Ms*** declined the options presented to herUnfortunately, at this time NetCredit does not offer the option to re-amortize a loanIn her complaint, Ms*** mentions that she wants NetCredit to modify the terms of her loan agreement due to her financial situation, and still keep the loan in good standingPlease note that for the account to remain in good standing, payments must be made in accordance with the terms outlined in the loan agreement as we report loan performance information to the credit reporting agenciesNetCredit strives to provide the ultimate customer experience, and we would be more than happy to address any outstanding questions or concerns that Ms*** may have regarding her account and/or balanceWe ask that she contact our customer support team at *** We hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us

Complaint: ***
I am rejecting this response because: Net Credit does acknowledge that Mis information was given which negatively impacts the client and refuses to correct there errorIf the facts were given and made aware then there can be no argument to the late reportingNet credit acknowledges that the correct information was not give and will not correct anythingThat in is a violation of fair lending laws
Sincerely,
Sufonia ***

Thank you for forwarding this customer complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionAs an initial matter, NetCredit is a licensed financial provider and at all relevant times our lending and interest has complied with applicable
State of California and Federal lawsAccording to our records, on March 27, 2015, Ms*** was funded a $6,installment loan with NetCreditBefore she became bound by the agreement, NetCredit disclosed the Terms and Conditions associated with the loan, Loan Duration, Annual Percentage Rate, Finance Charge, Amount Financed, Total of Payments and Payment ScheduleMs*** then signed her loan agreement acknowledging that she accepted the terms and conditions associated with the installment loanBased on our review, we found no breach in our process that would justify settling Ms***’s customer account while it still holds a balanceNetCredit values Ms*** as a customer and strives to provide the ultimate customer experience therefore; if Ms*** requires assistance with her payments, we ask that she please contact our Customer Service Team at ***, to discuss possible options regarding her account balance.We hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us

Initial Business Response /* (1000, 5, 2015/08/17) */
Thank you for forwarding this complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolution
On April 28, 2015, NetCredit funded Mr*** a $2,Installment loanMr*** signed his
agreement stating he understood and agreed to the terms and conditions associated with the installment loanNetCredit has complied with all requirements of the Truth in Lending Act and other applicable state and federal laws
NetCredit provides personal installment loans for a myriad of customersThe interest rates for these loans can vary depending on factors such as the borrower's credit worthiness and the size and duration of the loan requested***.com may have provided Mr*** with a generalized starting APR% of 35% for excellent tiered customers, however only a completed application with NetCredit can provide a borrower with the specific interest rate that they are eligible for
After completing a profile with NetCredit and prior to signing the agreement, NetCredit provided Mr*** with the total cost of the loan as well as the APR percentageThe total cost of the loan and APR was also contained in his loan contract along with a detailed view of the amounts and due dates of paymentsNetCredit has not changed the terms of the agreementMr*** may view his loan contract on NetCredit's website
On July 3, 2015, Mr*** contacted NetCredit to complete an early payoff of his loan balanceMr*** successfully made a credit card payment to satisfy his remaining balance owed
Mr*** has contacted NetCredit in regards to the accuracy of the credit reportingMr*** indicated that the last date of account reported was May 26, If the date of account information Mr*** is viewing reflects May, 26, 2015, as indicated, then the report that he is viewing would not reflect that the loan is paid in full
Contrary to Mr***'s assertions NetCredit reports the account activity of our customers on a monthly basisOur records indicate that NetCredit appropriately reported that the loan was paid in full as of July 3, in our July upload to ***Please be advised however that NetCredit has no control as to when the information submitted to *** is furnished to the customer by the credit reporting agency
NetCredit has furnished account information to *** but does not unilaterally control when *** will publish that information to a consumer's credit report
We apologize for any inconvenience Mr*** may have experienced; however NetCredit has not only appropriately advised Mr*** on the total cost of the loan throughout the loan process but has reported accurate account information as to Mr***'s account history
We hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us

Thank you for forwarding this customer complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionOn October 15, 2014, Ms*** was funded a $2,Installment loan through NetCreditBefore she entered the agreement, NetCredit disclosed
the Terms and Conditions associated with the loan, including the Loan Duration, Annual Percentage Rate, Finance Charge, Amount Financed, Total of Payments and Payment ScheduleMs*** then signed her loan agreement acknowledging that she understood and accepted the terms and conditions associated with the installment loanAt this time, Ms*** account balance is in a delinquent statusOur review found that Ms*** did not make payments according to the payment schedule laid out in the contract, and NetCredit reported accurately based on Ms*** payment activityBased on our review, on January 3, 2017, Ms*** spoke with one of our customer service managers who offered options in regards to her past due account balance, however, Ms*** declined the options presented to herNetCredit strives to provide the ultimate customer experience, and we would be more than happy to address any outstanding questions or concerns that Ms*** may have regarding her account and/or balanceWe ask that she contact our customer support team at 877-392-We hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us

Complaint: ***
I am rejecting this response because:The business has taken advantage of my situation as a consumer at the time the loan was issued to me After making several payments on a 248.34% payday loan, I was advise by a consumer protection attorney and the Virginia State Attorney General that the business is not an authorized payday lender in the state of virginia Even with the advise of the consumer protection attorney, I made a good faith effort to pay this loan more than what I owed to remove the negative tradeline they have reported in the credit reporting agencies immediately While on the phone with the business, they have verbally agreed to correct the reporting upon receipt of my full payment of $on October To this date, the business has not made an attempt to correct these reporting If they claim that what they reported is accurate, please send me a copy of what they have sent to the credit bureaus immediately
Sincerely,
Cherile ***

Thank you for forwarding this customer complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionAccording to our records, Ms*** applied for a NetCredit loan through a third party marketer on June 19, As part of the credit
application process, Ms*** consented to NetCredit performing a credit inquiry so that she could be considered for a loan. Moreover, NetCredit had a permissible purpose to obtain her credit report because she had applied for a loan. If Ms*** is asserting that she did not apply for financial services and is instead the victim of identity theft, we ask Ms*** to please submit a police report or fraud affidavit via fax to 855-***-*** so that we may investigate her claimNetCredit strives to provide the ultimate customer experience, and we would be more than happy to address any outstanding questions or concerns that Ms*** may have regarding her accountWe ask that she contact our customer support team at 877-*** should she want to get in touch with usWe hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us