NCAW

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I stand behind my comments from my original complaintIt was recommended to me to seal off the entry point immediately after the first squirrel was caughtI was assured repeatedly that if there were any remaining babies, they would die within a day and that they would not smell because of their small size I was relying on the expertise of the professional to advise me on the best practiceI took their advice, only to discover that additional squirrels remained, now locked inside When I discovered that a squirrel had now made its way into my air duct, they came out once to try to extract itThey were not able to and basically told me it was my problem at this pointI called repeatedly to try to find a resolution to a problem that I was not an expert in solvingIt was not until I threatened to call the Game Commission that I received a call back from the ownerAt that point, he was attentive and offered to hire an HVAC company to resolve the problem They set up a time with an HVAC company to come to my house, but they did not consult with me about that time, and I was not going to be at home In the meantime, a handyman doing work at my home offered to open the ductwork to remove the squirrel that was now starting to smell I contacted Budget Pest Control to ask if this was agreeable to them since they would be paying They agreed that it was, and the squirrel was removed at their expenseTherefore, I stand behind the comments I have made about what happenedHowever, I do acknowledge that Budget Pest Control did eventually work with me to solve the problem as they paid for the subsequent squirrel removal from the ductWhen I wrote the original complaint, I had called and asked for the owner on numerous occasions, but never received a call backThis prompted me to write the complaint He did eventually reply when I stated that I would contact Revdex.com and the Game CommissionAt that point, he helped me to solve the problem I only wish that it had not required such action on my partI do consider this issue resolved at this point Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Hello, Thank you for the review We apologize for any inconvenience or trouble this may have caused you The following account is simply to provide context to any potential customer reading this We would first like to state as clearly as possible for anyone reading this complaint that this customer did not hire our company for a real estate inspection We were hired to determine the extent of a possible rodent infestation, which is generally referred to as a “pest inspection” The sale of the home was not contingent upon the work we were hired to do Please note that when hired to complete this type of work we are typically given full access to the home, top-to-bottom This is the only way for any company to get a full picture of a customer’s pest issue There was a small amount of rodent droppings found during the initial visit, as the customer had cleaned up most of the droppings before we arrived The customer did not previously disclose to our company that they had already cleaned up the majority of the rodent droppings before we came out It was not until after our visit that the customer informed us of this During the initial visit our tech was asked to take a look at the basement and the exterior of the property as specifically requested by the customer and her husband The customer actually emailed our office afterwards and clearly states in the email that they did not have our tech check the whole house When we enter a customer’s home we are a guest While we always recommend checking the entire home/property, we have to work within the areas we’re given access to We’d also like to point out that the customer contacted our office the same day to sservice The service was completed several days later, so we’re a bit confused about the customer’s timeline of finding rodents after their closing We had pointed out the small amount of rodent droppings during our first visit, along with several possible entry points Before completing the actual treatment we explained that once we service it will take approximately two weeks to resolve their rodent infestation This complaint was posted on June 14th, about a week after the service We also provided a two month warranty with this service, that the customer has declined to utilize Regards, Budget Pest Control, Inc

Hello, Thank you for the review We would first like to apologize and say that we never want a customer to be unhappy with our work We are genuinely sorry for any inconvenience this may have caused With that said, what the customer is saying here is incorrect Below we lay out exactly what happened, this is simply to provide context to anyone reading this review As a company we have done everything in our power to resolve this customer’s issue We set an appointment, placed and baited a trap, caught a squirrel, removed the squirrel, and sealed up the possible entry point all in the same day as specifically requested by this customer This is obviously a bit out of the ordinary when dealing with wildlife, as these things typically take at least several days to wrap up Because the customer was intent on resolving this issue ASAP, we completed the entire service in less than hours If you have not read the customer’s review already we would encourage you to do so, as it’s contradictory in and of itself She clearly states in her own words that we assured her that no other squirrels were present, yet also states that we told her that the “remaining squirrels” would die-off in hours We typically set traps in day intervals because of the unpredictability of wild animals Exclusion work is typically completed about a week or so after setting the first trap Once we were contacted by this customer and told that there was still a squirrel inside the home we immediately moved to resolve this issue and sent a tech out right away After several visits to this customer’s house and because of the aggressive nature of this customer’s phone calls to our office we felt the best decision was to just refund this customer’s money, in-full Any work we completed here was for free Including removing the additional squirrel that she mentions above at no cost We even went out of our way to contact an HVAC company and try to set an appointment for them to get out to this customer’s home When we tried to san appointment for our tech and the HVAC company to go out to this customer’s house we were informed that the customer had her own maintenance person cut open the inaccessible vent and remove a baby squirrel We were informed that this issue had been fully addressed and as we had already refunded this customer’s money there was nothing further to resolve We also reimbursed her for the full amount that she paid her maintenance person This ended up costing our company money in the end and we were still given a negative review We were a bit surprised to find that a customer whom we had refunded, paid for additional work to be done at her home, and went out of our way to accommodate had written the above review We hope this is helpful to anyone reading this Whether a negative review or a glowing star review we appreciate and welcome all customer feedback We will use this to better serve our customers in the future Thank you, Budget Pest Control, Inc

I just got this today So, I need to tell the man how to do his jib? And it was for real estate It was to do an inspection before we closed on the property I did not "clean up" the droppings They were still there The seller was still moving his stuff out Why is it my fault he did not inspect the entire house? ?????? The sale of the house was contingent on top to bottom as they and the realtor were told, over and over again Once again I DID NOT CLEAN UP RAT DROPPINGS

I would have preferred an answer from them, and actually a full refund I bought this house, with rats in the walls, after they said it was clear The inspector strangely didn't look through the whole house There are rat holes in the kitchen and in a bedroom I had to spend an additional to a different company to help They put poison around the house so far a month we could not be in the house because the stench was so bad If I had an email I would have responded

Hello, Thank you for your response. We would like to reiterate for anyone reading this that we were not hired by this customer to complete an inspection or service for real estate purposes. We were never put in contact with a realtor, loan officer, or mortgage company. We were never asked to provide any accompanying documents for the closing. We were never asked to provide any paperwork for service confirmation in regards to securing a loan. Saying that the sale of the home was contingent upon our work is simply not true. We have kept all correspondence between our company and this customer. This includes the emails and/or recorded calls we reference in our first response, and again below, where this customer clearly states that they did not have our tech inspect the entire home. We also have the emails and/or recorded calls where this customer states that they cleaned up droppings before we arrived. This is as cut and dry as it could be. We would also like to point out for anyone reading this that the reason this customer contacted our company initially was because they had found rodent droppings in the home they were already in the process of purchasing. We were asked to come out and determine the extent of that infestation. When our tech arrived he was asked to inspect the basement and the exterior specifically. Again, this is something the customer emailed our company afterwards and stated herself. We also find it curious that the customer would pay another company $for something that they were under warranty for with our company. A warranty that is still active, that the customer has declined to use Regards,Budget Pest Control, Inc

Hello,   Thank you for the review.  We apologize for any inconvenience or trouble this may have caused you.  The following account is simply to provide context to any potential customer reading this.  We would first like to state as clearly as possible for anyone reading this...

complaint that this customer did not hire our company for a real estate inspection.  We were hired to determine the extent of a possible rodent infestation, which is generally referred to as a “pest inspection”.   The sale of the home was not contingent upon the work we were hired to do.  Please note that when hired to complete this type of work we are typically given full access to the home, top-to-bottom.  This is the only way for any company to get a full picture of a customer’s pest issue.  There was a small amount of rodent droppings found during the initial visit, as the customer had cleaned up most of the droppings before we arrived.  The customer did not previously disclose to our company that they had already cleaned up the majority of the rodent droppings before we came out.  It was not until after our visit that the customer informed us of this.  During the initial visit our tech was asked to take a look at the basement and the exterior of the property as specifically requested by the customer and her husband.  The customer actually emailed our office afterwards and clearly states in the email that they did not have our tech check the whole house.  When we enter a customer’s home we are a guest.  While we always recommend checking the entire home/property, we have to work within the areas we’re given access to.  We’d also like to point out that the customer contacted our office the same day to set-up service.  The service was completed several days later, so we’re a bit confused about the customer’s timeline of finding rodents after their closing.  We had pointed out the small amount of rodent droppings during our first visit, along with several possible entry points.  Before completing the actual treatment we explained that once we service it will take approximately two weeks to resolve their rodent infestation.  This complaint was posted on June 14th, about a week after the service.  We also provided a two month warranty with this service, that the customer has declined to utilize.     Regards, Budget Pest Control, Inc.

I just got this today.  So,  I need to tell the man how to do his jib? And it was for real estate.  It was to do an inspection before we closed on the property.  I did not "clean up" the droppings.  They were still there.  The seller was still moving his stuff out.  Why is it my fault he did not inspect the entire house? ?????? The sale of the house was contingent on top to bottom as they and the realtor were told,  over and over again.  Once again I DID NOT CLEAN UP RAT DROPPINGS.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I stand behind my comments from my original complaint. It was recommended to me to seal off the entry point immediately after the first squirrel was caught. I was assured repeatedly that if there were any remaining babies, they would die within a day and that they would not smell because of their small size.  I was relying on the expertise of the professional to advise me on the best practice. I took their advice, only to discover that additional squirrels remained, now locked inside.  When I discovered that a squirrel had now made its way into my air duct, they came out once to try to extract it. They were not able to and basically told me it was my problem at this point. I called repeatedly to try to find a resolution to a problem that I was not an expert in solving. It was not until I threatened to call the Game Commission that I received a call back from the owner. At that point, he was attentive and offered to hire an HVAC company to resolve the problem.  They set up a time with an HVAC company to come to my house, but they did not consult with me about that time, and I was not going to be at home.  In the meantime, a handyman doing work at my home offered to open the ductwork to remove the squirrel that was now starting to smell.  I contacted Budget Pest Control to ask if this was agreeable to them since they would be paying.  They agreed that it was, and the squirrel was removed at their expense. Therefore, I stand behind the comments I have made about what happened. However, I do acknowledge that Budget Pest Control did eventually work with me to solve the problem as they paid for the subsequent squirrel removal from the duct. When I wrote the original complaint, I had called and asked for the owner on numerous occasions, but never received a call back. This prompted me to write the complaint.  He did eventually reply when I stated that I would contact Revdex.com and the Game Commission. At that point, he helped me to solve the problem.  I only wish that it had not required such action on my part. I do consider this issue resolved at this point. 
Regards,
[redacted]

Hello, I hope you’re having a good day.  We are emailing you in regards to the recent complaint we received.  To be honest we were a bit surprised to see this complaint as this customer had multiple interactions with our office throughout January and at no time expressed her displeasure...

with our company. We never want to call one of our customers a liar, but what has been laid out here by this customer is full of falsehoods and outright lies.  The owner of the company did not hang up on this customer.  During this call the customer was extremely offensive and proceeded to verbally accost the owner.  The customer was asked multiple times to please stop swearing at the owner and asked multiple times to please stop screaming and insulting the owner.  He politely informed her that he was willing to work with her to resolve the issue, but would need to end the call unless she stopped the verbal assault.  At this point the customer only continued, prompting the owner to end the call.  Before ending the call however the owner made it very clear that she could contact us once she was willing to have a civil conversation. As far as addressing this customer’s actual complaint.  As we mentioned above, this complaint is made up primarily of falsehoods and has actually been revised since the initial post she shared.   In regard to getting six different answers to the same question.  As the initial complaint listed this as four and somehow there have been two other individuals added, we would need more information about this.  As with any office our staff each have their own way of explaining a potential treatment, but the answer is always the same.  In regard to charging for a service and/or rebaiting and moving a trap, this is something that we would have explained in great detail during the initial call.  We lay out all of the costs associated with our treatments before ever setting an appointment with the customer.  That way the customer knows exactly what everything costs prior to them hiring us.  In regard to receiving a past due invoice.  Unless a customer specifically gives us instructions to run their payment information we will need permission to do so.  If we are unable to reach a customer our system will automatically send a letter to the customer.  We sincerely apologize for any inconvenience this may have caused.  In regards to the trapping in general.  Our wildlife techs are fully licensed and are well trained in baiting and strategic trapping.  Thank you for your attention in this matter.  We look forward to resolving this issue in a satisfactory manner.  We’d also like to specifically lay out what happened.  We were initially contacted by this customer on January 3rd, 2017.  On January 6th we sent a wildlife tech out to this customer’s residence to perform an inspection and place a trap.  During this inspection it was determined that it was squirrels causing the issue.  Our tech placed the trap as we discussed with the customer during the initial phone call.  As nothing had been caught  the first two days we rebaited and moved the trap to a more strategic location on January 8th.  During this visit the customer expressed doubt that the target pest was a squirrel.  The customer stated that she believed this was a pest much larger than a squirrel.  She was insistent that this was something more along the lines of a raccoon or groundhog.  Our tech completed another inspection and again determined that this was definitely squirrels.  Our tech also informed the customer that she had what appeared to be a rodent infestation, as well.  Rodents require a completely separate treatment and charge from trapping, which our tech would’ve offered to complete.  The customer was not happy that we told her she might have rodents and was unwilling to pay for a separate treatment.  She was insistent that this was not rodents, that it was not squirrels, that the only issue she was having was with either a raccoon or a groundhog despite our repeated diagnosis to the contrary.  Over the next 2 days, January 9th & 10th nothing had been caught, with us removing the trap on the 10th.  The next day the customer called into our office.  She had some general questions and asked us to email her the paid invoices for her records.  As nothing had been caught we offered to send a tech back out to place another trap, but the customer declined.  She thanked us for our time and ended the call.  During this call the customer was very polite and did not express any dissatisfaction with the service.  Our office emailed her the paid invoices and sent a separate email with a breakdown of the costs.  We did not hear anything from this customer for over a month.  It was not until we sent her a letter asking her to contact our office that she began expressing reservations.  From there the customer began calling into our office periodically, each time the customer became more and more verbally abusive.  After being berated multiple times our office staff was instructed to forward all inquiries from this customer to the owner.  I laid out the phone call the customer had with the owner in the paragraphs above.  That call followed the same pattern as the calls between our office and this customer.  We’d like to thank you for your attention in this matter and look forward to resolving this in a manner that is satisfactory to the customer.  There was another complaint posted by this customer on February 8th, 2017.  We would like to request that that be taken down as it is completely unfounded. Regards,Budget Pest Control, Inc. PGH, PA. 15237[redacted]

Hello,   Thank you for the review.  We would first like to apologize and say that we never want a customer to be unhappy with our work.  We are genuinely sorry for any inconvenience this may have caused.    With that said, what the customer is saying here is...

incorrect.  Below we lay out exactly what happened, this is simply to provide context to anyone reading this review.  As a company we have done everything in our power to resolve this customer’s issue.  We set an appointment, placed and baited a trap, caught a squirrel, removed the squirrel, and sealed up the possible entry point all in the same day as specifically requested by this customer.  This is obviously a bit out of the ordinary when dealing with wildlife, as these things typically take at least several days to wrap up.  Because the customer was intent on resolving this issue ASAP, we completed the entire service in less than 24 hours.  If you have not read the customer’s review already we would encourage you to do so, as it’s contradictory in and of itself.  She clearly states in her own words that  we assured her that no other squirrels were present, yet also states that we told her that the “remaining squirrels” would die-off in 24 hours.  We typically set traps in 5 day intervals because of the unpredictability of wild animals.  Exclusion work is typically completed about a week or so after setting the first trap.  Once we were contacted by this customer and told that there was still a squirrel inside the home we immediately moved to resolve this issue and sent a tech out right away.  After several visits to this customer’s house and because of the aggressive nature of this customer’s phone calls to our office we felt the best decision was to just refund this customer’s money, in-full.  Any work we completed here was for free.  Including removing the additional squirrel that she mentions above at no cost.  We even went out of our way to contact an HVAC company and try to set an appointment for them to get out to this customer’s home.  When we tried to set-up an appointment for our tech and the HVAC company to go out to this customer’s house we were informed that the customer had her own maintenance person cut open the inaccessible vent and remove a baby squirrel.  We were informed that this issue had been fully addressed and as we had already refunded this customer’s money there was nothing further to resolve.  We also reimbursed her for the full amount that she paid her maintenance person.  This ended up costing our company money in the end and we were still given a negative review.  We were a bit surprised to find that a customer whom we had refunded, paid for additional work to be done at her home, and went out of our way to accommodate had written the above review.    We hope this is helpful to anyone reading this.  Whether a negative review or a glowing 5 star review we appreciate and welcome all customer feedback.  We will use this to better serve our customers in the future.    Thank you, Budget Pest Control, Inc.