NCB Management Services

NCB Management Services, Inccontinues to stand by the accuracy of the credit reporting on this accountIf you have new information or would like to discuss the matter further, please call our SVP of Audit and Compliance at ###-###-####, ext1235.Sincerely,Joseph K [redacted] SVP of Audit and Compliance NCB Management Services, Inc###-###-####, ext

May 27, 2016Dear [redacted] ***,Thank you for submitting your concerns; we take concerns like yours very seriouslyWe are unable to see the attachments that you submitted with your complaint; these documents do not get forwarded to the agency along with your complaintHowever, per our records, the documentation we provided to you to validate the debt match your nameWe will re-send the documents to the address we have on file for youShould you have any further questions, please contact our VP of Audit and Compliance at [redacted] , ext***.Sincerely,Lesley BVP of Audit and Compliance

August 25, 2017Dear [redacted] :Thank you for providing an opportunity for NCB Management Services, Incto respond to your concernsWe have completed another review of the matterOur records indicate that at no time did any one of our representatives state to you that we would have the [redacted] trade line deletedNCB Management Services, Incdoes not have the authority to delete the trade line of another creditor and would therefore not promise such an action.Our letter to you dated August 1, 2016, clearly states that we would request the deletion of NCB’s trade line after completion of the terms of the settlementThere is not mention in our letter of any other trade line other than our ownNCB Management has honored the commitment it madeOn May 9, we requested the deletion of our trade linePlease contact me should you have further concerns.Sincerely,Joseph KSVP of Audit and Compliance

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: NCB's response was not a response at allIt was a request to call themI should not have to call Daniel V [redacted] to discuss this matterI submitted my complaint in writing and I want NCB's actual response in writing Regards, [redacted]

Okay, so I feel behind on a loan that I had with a different company and the debt was purchased by NCBThey called me, worked out a payment plan with me for what I could afford to pay monthlyThey insisted that the payments had to be automatic ACH payments every month so we set that upAugust 2nd I check my bank account and they took two payments out of my accountThey told me on the second that they would submit a refund and it would be done in 7-daysI called back again on the 12th because I still hasn't gotten the money backThey informed me when I called on the 12th that the refund hadn't even been initiated yet! Not even started! I transfered to a manager named Robert S [redacted] at the time, who told me that he was taking it directly over to get it processedI then asked him to call me back immediately to inform me of the status, he agreed and told me that he would have the gentlemen handling my case call me backI have other bills to pay and I am on a tight budget being a fill time studentNot having this money has really messed up my other bills I have to payToday is the 16th and I still don't have the money backI also called three times on the 15th directly to Robert S***'s extension and got his voice-mail all three times, so I left a message, never received a phone call back from himThis morning I called the gentleman who handles my account and got his voice-mail as wellIt took a message being left this morning informing them that I would be leaving this review and going through my bank to report this fraudulent transaction to get a call backRidiculousTerrible service from a "manager"

August 14, 2014Thank you again for submitting your concernAfter reviewing the matter, it appears that a settlement was not accepted and you made payments which were credited towards the balancePlease give me a call so that we can further discuss the matter and attempt to reach a resolution.This communication is from a debt collector, but it is not an attempt to collect a debt.Sincerely,Daniel V [redacted] Senior Compliance Officer

January 5, 2017Dear [redacted] :Thank you, [redacted] for submitting your concernsPlease be advised that a copy of our September 23, letter, originally sent to the address of record at that time, Maverick Drive Palestine, TX [redacted] will be forwarded to you in a separate mailingShould you have any questions, please contact our VP of Audit and Compliance at [redacted] **, ext***.Sincerely,Joseph KSVP of Audit and Compliance

February 4, Dear [redacted] We wish to thank you for sharing your concerns with us, which we received at our office on January 29, After reviewing your account, we have decided to close the subject account If you have any further questions, please contact me directly at the number below Sincerely,