Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10280234, and have determined that this does not resolve my complaint.
I would accept NCEES response if I had changed the calculator after the test beganI did not change the calculator and the proctors should let the examinee know about the calculator before the test starts - this is not a high school test and NCEES should ensure the level of professionalism of its employees to make sure the examinee is treated fairly Five hundred dollars is a lot of money not to mention the months of preparationThey have dozen proctors walking around and they should be considerate and let the examinee know if something is not per instructions before they dismiss them.
Regards,
*** ***
The complainant was previously advised of the requirements for admission to the test center. It was clear that his identification had to match the information that he had provided as a part of the registration process to take the examination. The applicant had the opportunity to amend...
his name in his record to match his ID but failed to do so. As such, he failed to comply with published requirements and no additional action is required by this office.
NCEES was assessed the testing fee by the test vendor since a seat had been reserved for the candidate for 6 hours. The candidate was not allowed admission to the exam site due to his failure to comply with the state ID requirements for admission to the exam. The candidate may reschedule the exam but will be required to pay the exam fee again.
The complainant does not accept the response provided. The proces as described is well documented for candidates applying for licensure. The fact that the candidate has an advanced degree does not provide evidence that required core courses were satisfied as a part of the undergraduate degree. An evaluation of the candidate's educational record will have to be evaluated in order to make this extermination.No further action is required by NCEES. [redacted]CEO
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] 5/23/16 I would allow an examination of my educational record, to provide evidence that the required core courses have been successfully completed, if NCESS will conduct this credential evaluation free of charge. I spoke with an educator and program director for an area college about this situation. He showed great concern for his foreign students since many of them have an undergraduate degree from a foreign institution and have completed their master’s degree in the US. The concern in this matter is weather these students are unreasonable being exploited since they would also need a credential evaluation. While I am not and in no matter suggesting that NCESS has targeted a certain class of people and is involved in discriminatory practices, but I do believe that the added cost of the credential evaluation has a negative effect on foreign students become licensed engineers. Studying to become an engineer is not an easy or inexpensive task. Why add to the financial burden? In my case, I have completed an advanced degree from a university where the undergraduate program is ABET certified. NCESS should take this into consideration and rewrite there policy, excluding individuals in my circumstance from the necessity of a credential evaluation. Maybe NCESS can work with colleges across the US to include advanced degrees therefore, eliminating the need for a credential evaluation altogether. More effort needs to be done on the part of NCEES in expanding their policy and ensuring that their actions do not exclude hard working individuals for the sake of financial gain. Reading the replies from NCESS indicate that there will possibly be no closure to this matter. NCEES’s monopolistic policy allows them to charge unreasonable prices and they are not concerned with policy change. I am doubtful that our difference in personal views on business ethics and the role of a licensing institution will allow an agreement.
It is unfortunate that he initial plroctor did not immediately call to the candidate's attention that he was using a calculator that was not permitted for this examination. Information provided during the registration process, prior to the examination date and even signs posted at the exam...
site reminded the candidates of the ony models of calculators that were permitted to be used on the exams. The candidate was provided this informaiton prior to the examination and it was therefore incumbendent that he comply with all conditision set forth for taking this exam or suffer expulsion which is what resulted.
NCEES has no liability for the candidates' failure to comply with published guidelines and a refund is not appropriate in this instance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and have determined that this does not resolve my complaint.
There is no reason that my current references cannot be used. All you are asking them to do is to digitally do what they have already done.
Regards,
[redacted]
NCEES provides a credentials evaluation service for individuals typically who did not graduate from a U.S. based engineering program who are seeking licensure as a Professional Engineer. Our office will take the applicant's transcript and course descriptions and compare that against the...
standard used for engineering programs in the U.S. to determine substantial equivalency. The applicant identifies which state they are seeking licensure and, upon completion, the official review is sent to that state board for consideration and action deemed appropriate. The evaluation is not intended for any other purpose other than seeking licensure and is not intended to provide evidence of someones suitability for employment ad an engineer.We have provided the services as advertised for the reasons stated and will not release an official copy of the evaluation directly to the complainant.[redacted]Chief Executive Officer
The candidate has an expired temporary driver's license. He had a limited extension from the DMV but had this as an email on his cell phone and had failed to print out for the test administrators. The candidate failed to provide adequate ID in order to be allowed admission to the...
Candidate was registered as [redacted];
candidate’s ID read [redacted]. Candidate was turned away and given
a grace period to return with matching identification or documentation
regarding the name discrepancy. Candidate was unable to produce additional
identification and was not permitted to test. As included in the Examinee Guidelines and as posted on the NCEES Web site " The first and last name on your appointment confirmation letter and your ID must match." No further action is deemed to be required by NCEES due to candidates non-compliance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
The NCEES check out summary policy (see attachment Revdex.com_ncees stuff) is not clear on denying,not refunding or rescheduling an exam based on ID issues. My name on theNCEES profile matches the name on my driver's license. I should not have to pay for a service I was denied. Please see attached documents, I have the car number I used to purchase the service (in the name [redacted]) available upon request.
Regards,
[redacted]
Each time a candidate signs up to take an NCEES CBT examination, they are provided confirmation which they can download confirming the date and time of the location that the candidate has choosen. If they realized after making the appointment that they made a mistake, they may request the...
error be changed. After a point in time, the test center has to commit that particular testing carrel to the 6 hours required to take the exam and the test center is not allowed to release the seat. This candidate obviously did not recognize his mistake in time to be able to cancel one appointment for another that better fit his schedule. There are numerous instructions provided to candidates about what actions to take when they made a mistake or if they need to reschedule an exam. Therefore, I see no liability on NCEES' part with respect to the candidate's issued regarding taking this exam.
Yes - we are asking that the references resubmit their forms to us in a digital format in order that the complainant's record will be in the form and format that is being requested by the state boards. This is as the result of two years of work to revamp our software to be able to provide the product that is being requested by our state boards.
As the candidate correctlu pointed out, a qualification for seating for the FE exam is an undergraduate degree from an accredited engineering program. The fact that the candidate has an advanced degree in engineering but not an undergraduate degree requires an evaluation of the graduate degree to...
ensure that all basic and required engineering courses have been satisfied. This is clearly stated in our application process so no relief is required in this matter.[redacted]CEO
We certainly appreciate any feedback and particularly notification as to any deficiencies related to our Web site. The information from this call was passed along to our IT department for any action required.In order to effectively address all communications with our office, we have created a...
call center and all representatives are trained to respond to questions asked and to refer those that require a more detailed/technical response to the appropriate department within NCEES. We do no publish the email addresses of NCEES staff or departments since there are in excess of 100,000 individuals who take NCEES examinations annually and nealry 850,000 licensees in the U.S. so it would be easy for many of us to become inundated with emails that can be addressed by our call center. We strive to provide the highest level of customer service possible and I will make sure that the call center representatives are made aware that this individual was less than pleased with the level of customer service that was provided.[redacted]Chief Executive Officer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.
Hello [redacted] and [redacted]The NCEES website will not allow you change your name even when I tried multiple times before the exam. Even if you try changing it now it would not let you. There is no information whatsoever on how to do this. The name on my confirmation letter is [redacted] and since the website won't let me change it, to further prove my identity I included the name on my government issued ID on my profile to stop something like this from happening. Why didn't the NCEES confirmation page print both names? or even print the profile? are there not other ways of proving ones identity? Even when I chat with the customer service online I use the name [redacted] and they always find my information. I took the exam in May 2013 with that name without any problem. It seems to me that [redacted] wants me to pay for the mistake of his company's website. I cannot agree to pay another $[redacted] after loosing $** last year. The ncees website also says "IDs must be current and include an
expiration date, your name and date of birth,
a recognizable photo, and your signature." Everything matches and even all my names are on the confirmation letter and ncees profile. I hope this gets resolved soon. I just want to sit for the exam again without paying another $[redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I am rejecting the response because there is no solution recommend by the business, just statements. The CEO of NCEES mentioned that I can resubmit the references and request submittal (exactly where I am now - after a fee was already paid for service that is not being received) or I can simply wait until their systems are doing what they should be to provide the service they claim to deliver. Not once was I told that the system will integrate the information in "a few weeks" - not on their website and not on the calls with customer service. It took an official, external complaint for this information to be shared. If the business is now saying that this information will be merged from the old system (here they are actually admitting fault - not presently providing the service they agreed to), why wasn't that expressed when I called customer service? Wouldn't that have been serving their customer instead of saying "if you don't like it you can apply directly to the state" - something that would have brought disgust and frustration to anyone stuck in that position? He paints a picture that I was acting hostile on the phone. Since he is quick to point to the interaction, NCEES can release transcripts of the entire conversation, not only of the most recent call, but the initial call that was made when I first encountered his staff with their "take it or leave it" attitude. I assure you that a much different picture will be seen. Or NCEES can simply just accept responsibility and resolve the issue - something they would be readily doing if they weren't the only company that provides the service that they are supposed to provide. The bottom line is that upon setting up the initial record and paying the initial fee, NCEES entered into a contract that states that the record would be valid for 12 months - with no action required on my part to maintain within that 12 month period. I expect that contract to be honored. Something that I am sure all customers of NCEES expect.
Regards,
[redacted]
By policy, NCEES does not provide numerical results on exams, only a notification of pass or fail. This is a common practice in the testing field since all raw results have to be equated to previous exams and then converted to a scaled score. Providing numerical results may lead an...
examinee to a wrongful conclusion as to exactly how well or poorly they did on an eam. The diagnostic provided to each candidate who failed an exam is not intended to indicate an overall performance but to provide data to reflect which subjects they did well on and those they did not do well on to provide direction for future studies. NCEES test policies are in accord with nationally normed procedures and the pass rates are typically high which would not suggest that NCEES or the state boards are trying to pass or fail and particular population of candidates. The scoring is done without any information or knowledge of the race, sex, ethnicity, etc. of the exam candidate.[redacted]NCEES Chief Executive Officer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.
I was at the examination venue at 7:20AM. I was the first one to arrive but the [redacted] exam proctor didn't check me in till 8:00 because he said there were others who were taking the same exam and since I was the only one taking the FE exam,he'll check me in last. I read the exam rule the proctor gave me and by the time he noticed the issue it was 8:10. He told me he will let me in if I bring an official government ID by 8:30 (which is a 20 min grace period), it takes me 20 minutes to get home.I showed the proctor my registration summary with [redacted] AND [redacted] on it but he said that wasn't enough. The name and address mach the name on my driver's license. As a customer, I cannot accept paying for a service I was denied. Like I said earlier, I just want to take the exam. I don't want a refund. $[redacted] is not a small amount to let go off. I think some of these NCEES guys are really wealthy (and maybe lost touch with the common customer) that they cannot understand how much of a loss $[redacted] is.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10280234, and have determined that this does not resolve my complaint.
I would accept NCEES response if I had changed the calculator after the test beganI did not change the calculator and the proctors should let the examinee know about the calculator before the test starts - this is not a high school test and NCEES should ensure the level of professionalism of its employees to make sure the examinee is treated fairly Five hundred dollars is a lot of money not to mention the months of preparationThey have dozen proctors walking around and they should be considerate and let the examinee know if something is not per instructions before they dismiss them.
Regards,
*** ***
The complainant was previously advised of the requirements for admission to the test center. It was clear that his identification had to match the information that he had provided as a part of the registration process to take the examination. The applicant had the opportunity to amend...
his name in his record to match his ID but failed to do so. As such, he failed to comply with published requirements and no additional action is required by this office.
NCEES was assessed the testing fee by the test vendor since a seat had been reserved for the candidate for 6 hours. The candidate was not allowed admission to the exam site due to his failure to comply with the state ID requirements for admission to the exam. The candidate may reschedule the exam but will be required to pay the exam fee again.
The complainant does not accept the response provided. The proces as described is well documented for candidates applying for licensure. The fact that the candidate has an advanced degree does not provide evidence that required core courses were satisfied as a part of the undergraduate degree. An evaluation of the candidate's educational record will have to be evaluated in order to make this extermination.No further action is required by NCEES. [redacted]CEO
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] 5/23/16 I would allow an examination of my educational record, to provide evidence that the required core courses have been successfully completed, if NCESS will conduct this credential evaluation free of charge. I spoke with an educator and program director for an area college about this situation. He showed great concern for his foreign students since many of them have an undergraduate degree from a foreign institution and have completed their master’s degree in the US. The concern in this matter is weather these students are unreasonable being exploited since they would also need a credential evaluation. While I am not and in no matter suggesting that NCESS has targeted a certain class of people and is involved in discriminatory practices, but I do believe that the added cost of the credential evaluation has a negative effect on foreign students become licensed engineers. Studying to become an engineer is not an easy or inexpensive task. Why add to the financial burden? In my case, I have completed an advanced degree from a university where the undergraduate program is ABET certified. NCESS should take this into consideration and rewrite there policy, excluding individuals in my circumstance from the necessity of a credential evaluation. Maybe NCESS can work with colleges across the US to include advanced degrees therefore, eliminating the need for a credential evaluation altogether. More effort needs to be done on the part of NCEES in expanding their policy and ensuring that their actions do not exclude hard working individuals for the sake of financial gain. Reading the replies from NCESS indicate that there will possibly be no closure to this matter. NCEES’s monopolistic policy allows them to charge unreasonable prices and they are not concerned with policy change. I am doubtful that our difference in personal views on business ethics and the role of a licensing institution will allow an agreement.
It is unfortunate that he initial plroctor did not immediately call to the candidate's attention that he was using a calculator that was not permitted for this examination. Information provided during the registration process, prior to the examination date and even signs posted at the exam...
site reminded the candidates of the ony models of calculators that were permitted to be used on the exams. The candidate was provided this informaiton prior to the examination and it was therefore incumbendent that he comply with all conditision set forth for taking this exam or suffer expulsion which is what resulted.
NCEES has no liability for the candidates' failure to comply with published guidelines and a refund is not appropriate in this instance.
[redacted]NCEES Chief Executive Officer
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and have determined that this does not resolve my complaint.
There is no reason that my current references cannot be used. All you are asking them to do is to digitally do what they have already done.
Regards,
[redacted]
NCEES provides a credentials evaluation service for individuals typically who did not graduate from a U.S. based engineering program who are seeking licensure as a Professional Engineer. Our office will take the applicant's transcript and course descriptions and compare that against the...
standard used for engineering programs in the U.S. to determine substantial equivalency. The applicant identifies which state they are seeking licensure and, upon completion, the official review is sent to that state board for consideration and action deemed appropriate. The evaluation is not intended for any other purpose other than seeking licensure and is not intended to provide evidence of someones suitability for employment ad an engineer.We have provided the services as advertised for the reasons stated and will not release an official copy of the evaluation directly to the complainant.[redacted]Chief Executive Officer
The candidate has an expired temporary driver's license. He had a limited extension from the DMV but had this as an email on his cell phone and had failed to print out for the test administrators. The candidate failed to provide adequate ID in order to be allowed admission to the...
examination per policy.[redacted]
Candidate was registered as [redacted];
candidate’s ID read [redacted]. Candidate was turned away and given
a grace period to return with matching identification or documentation
regarding the name discrepancy. Candidate was unable to produce additional
identification and was not permitted to test. As included in the Examinee Guidelines and as posted on the NCEES Web site " The first and last name on your appointment confirmation letter and your ID must match." No further action is deemed to be required by NCEES due to candidates non-compliance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
The NCEES check out summary policy (see attachment Revdex.com_ncees stuff) is not clear on denying,not refunding or rescheduling an exam based on ID issues. My name on theNCEES profile matches the name on my driver's license. I should not have to pay for a service I was denied. Please see attached documents, I have the car number I used to purchase the service (in the name [redacted]) available upon request.
Regards,
[redacted]
Each time a candidate signs up to take an NCEES CBT examination, they are provided confirmation which they can download confirming the date and time of the location that the candidate has choosen. If they realized after making the appointment that they made a mistake, they may request the...
error be changed. After a point in time, the test center has to commit that particular testing carrel to the 6 hours required to take the exam and the test center is not allowed to release the seat. This candidate obviously did not recognize his mistake in time to be able to cancel one appointment for another that better fit his schedule. There are numerous instructions provided to candidates about what actions to take when they made a mistake or if they need to reschedule an exam. Therefore, I see no liability on NCEES' part with respect to the candidate's issued regarding taking this exam.
Yes - we are asking that the references resubmit their forms to us in a digital format in order that the complainant's record will be in the form and format that is being requested by the state boards. This is as the result of two years of work to revamp our software to be able to provide the product that is being requested by our state boards.
As the candidate correctlu pointed out, a qualification for seating for the FE exam is an undergraduate degree from an accredited engineering program. The fact that the candidate has an advanced degree in engineering but not an undergraduate degree requires an evaluation of the graduate degree to...
ensure that all basic and required engineering courses have been satisfied. This is clearly stated in our application process so no relief is required in this matter.[redacted]CEO
We certainly appreciate any feedback and particularly notification as to any deficiencies related to our Web site. The information from this call was passed along to our IT department for any action required.In order to effectively address all communications with our office, we have created a...
call center and all representatives are trained to respond to questions asked and to refer those that require a more detailed/technical response to the appropriate department within NCEES. We do no publish the email addresses of NCEES staff or departments since there are in excess of 100,000 individuals who take NCEES examinations annually and nealry 850,000 licensees in the U.S. so it would be easy for many of us to become inundated with emails that can be addressed by our call center. We strive to provide the highest level of customer service possible and I will make sure that the call center representatives are made aware that this individual was less than pleased with the level of customer service that was provided.[redacted]Chief Executive Officer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.
Hello [redacted] and [redacted]The NCEES website will not allow you change your name even when I tried multiple times before the exam. Even if you try changing it now it would not let you. There is no information whatsoever on how to do this. The name on my confirmation letter is [redacted] and since the website won't let me change it, to further prove my identity I included the name on my government issued ID on my profile to stop something like this from happening. Why didn't the NCEES confirmation page print both names? or even print the profile? are there not other ways of proving ones identity? Even when I chat with the customer service online I use the name [redacted] and they always find my information. I took the exam in May 2013 with that name without any problem. It seems to me that [redacted] wants me to pay for the mistake of his company's website. I cannot agree to pay another $[redacted] after loosing $** last year. The ncees website also says "IDs must be current and include an
expiration date, your name and date of birth,
a recognizable photo, and your signature." Everything matches and even all my names are on the confirmation letter and ncees profile. I hope this gets resolved soon. I just want to sit for the exam again without paying another $[redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I am rejecting the response because there is no solution recommend by the business, just statements. The CEO of NCEES mentioned that I can resubmit the references and request submittal (exactly where I am now - after a fee was already paid for service that is not being received) or I can simply wait until their systems are doing what they should be to provide the service they claim to deliver. Not once was I told that the system will integrate the information in "a few weeks" - not on their website and not on the calls with customer service. It took an official, external complaint for this information to be shared. If the business is now saying that this information will be merged from the old system (here they are actually admitting fault - not presently providing the service they agreed to), why wasn't that expressed when I called customer service? Wouldn't that have been serving their customer instead of saying "if you don't like it you can apply directly to the state" - something that would have brought disgust and frustration to anyone stuck in that position? He paints a picture that I was acting hostile on the phone. Since he is quick to point to the interaction, NCEES can release transcripts of the entire conversation, not only of the most recent call, but the initial call that was made when I first encountered his staff with their "take it or leave it" attitude. I assure you that a much different picture will be seen. Or NCEES can simply just accept responsibility and resolve the issue - something they would be readily doing if they weren't the only company that provides the service that they are supposed to provide. The bottom line is that upon setting up the initial record and paying the initial fee, NCEES entered into a contract that states that the record would be valid for 12 months - with no action required on my part to maintain within that 12 month period. I expect that contract to be honored. Something that I am sure all customers of NCEES expect.
Regards,
[redacted]
By policy, NCEES does not provide numerical results on exams, only a notification of pass or fail. This is a common practice in the testing field since all raw results have to be equated to previous exams and then converted to a scaled score. Providing numerical results may lead an...
examinee to a wrongful conclusion as to exactly how well or poorly they did on an eam. The diagnostic provided to each candidate who failed an exam is not intended to indicate an overall performance but to provide data to reflect which subjects they did well on and those they did not do well on to provide direction for future studies. NCEES test policies are in accord with nationally normed procedures and the pass rates are typically high which would not suggest that NCEES or the state boards are trying to pass or fail and particular population of candidates. The scoring is done without any information or knowledge of the race, sex, ethnicity, etc. of the exam candidate.[redacted]NCEES Chief Executive Officer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.
I was at the examination venue at 7:20AM. I was the first one to arrive but the [redacted] exam proctor didn't check me in till 8:00 because he said there were others who were taking the same exam and since I was the only one taking the FE exam,he'll check me in last. I read the exam rule the proctor gave me and by the time he noticed the issue it was 8:10. He told me he will let me in if I bring an official government ID by 8:30 (which is a 20 min grace period), it takes me 20 minutes to get home.I showed the proctor my registration summary with [redacted] AND [redacted] on it but he said that wasn't enough. The name and address mach the name on my driver's license. As a customer, I cannot accept paying for a service I was denied. Like I said earlier, I just want to take the exam. I don't want a refund. $[redacted] is not a small amount to let go off. I think some of these NCEES guys are really wealthy (and maybe lost touch with the common customer) that they cannot understand how much of a loss $[redacted] is.
Regards,
[redacted]