NCH Software Inc

Complaint: [redacted]
I am rejecting this response because:I am sure that there is no way I will ever be reimbursed for my time, but I want to make clear that the response sent by the business is as slippery as the software installation was. It is correct that no other software than Debut was "installed". What happens when one installs Debut is the Windows registry is littered with what are called 'keys' that create entries in the context menus (right-click pop-up menus) for files of all types with shortcut commands that, when chosen, ask the user to download and install NCH Software such as [redacted], and others. Also, the icons for the file types (ZIP, JPEG, etc.) that NCH creates these functions and pop-up advertisements for get changed from the specific icons that used to show up to, now, a generic icon. I have no idea what the purpose of this attack on the icons is, but it was the most difficult thing to reverse. These registry entries do NOT go away once the software is uninstalled. Or, did not for me.I have found countless discussions on software and video editing forums full of unhappy Debut purchasers who tell the same tale I am telling.
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/12/17) */
We are sorry to hear that the customer had a poor experience with the software. Unfortunately, his refund request was sent to the audio support department instead of the refund department and the customer did not reply to their response. We...

apologize for the delay due to this in processing his request. We do offer online support to all customers, phone support is for customers with a paid support plan. We have issued the refund as requested and a support team member has contacted the customer with the refund information.
Initial Consumer Rebuttal /* (2000, 11, 2015/12/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
NCH issued me a new key for the software. This is an acceptable resolution to the issue.