Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, in that they did contact usHowever, this issue has been ongoing for the last several years, long before we bought a new routerWe will wait and see if they have finally resolved this issue.As of today, we are still getting less than half the speed we pay for Sincerely, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.] Revdex.com, I have reviewed the response made by NCI in reference to complaint ID [redacted] and find that this resolution is a little less satisfactory to me and should NCI again restrict my access below the agreed level would I need to start a new complaint or can I reopen THIS complaint? Thankyou for your help in this matter, [redacted]
Thank you for bringing this to our attentionWe have been in contact with this customer and have an ongoing conversation with himWe have resolved this issue by removing the upgrade charges and leaving the upgraded equipment for him to use for his internet connection.We are continuing to follow up with our customer to ensure his questions are answered and that his issues are resolvedPlease feel free to contact me with any questions [redacted] *** Office ManagerNCI Datacom
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, in that they did contact usHowever, this issue has been ongoing for the last several years, long before we bought a new routerWe will wait and see if they have finally resolved this issue.As of today, we are still getting less than half the speed we pay for Sincerely, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.] Revdex.com, I have reviewed the response made by NCI in reference to complaint ID [redacted] and find that this resolution is a little less satisfactory to me and should NCI again restrict my access below the agreed level would I need to start a new complaint or can I reopen THIS complaint? Thankyou for your help in this matter, [redacted]
Thank you for bringing this to our attentionWe have been in contact with this customer and have an ongoing conversation with himWe have resolved this issue by removing the upgrade charges and leaving the upgraded equipment for him to use for his internet connection.We are continuing to follow up with our customer to ensure his questions are answered and that his issues are resolvedPlease feel free to contact me with any questions [redacted] *** Office ManagerNCI Datacom