NCR Corporation

My Point of Sale system has randomly been dropping CC and Debit card transactions for about 2yrs now. NCR had supposedly been looking into it this whole time and has finally asked me to begin video taping all aspects of a customer sale... including the card reader functions meaning I would have to video them punching in their pin numbers. I have contacted 5 authorities and all have stated that is federally illegal and DO NOT COMPLY!! Delicia (did not provide me with any other information on herself), the rep from NCR has told me that's the only way they can help and if I don't take those videos there's nothing they can do for me!!! So, if I break federal law and alienate my customers by video taping their bill outs and pin numbers they'll help, but if I refuse... deal with the issue on my own.
Product_Or_Service: Point of Sale system
Account_Number: A-SXXXXXXXX

Kitchen printer issues continued from the opening of our restaurant for few weeks without solution.
Service unable to fix an important issue, lack of communication between departments . Big company who does not care about small clients

After dozen of emails and calls to and from NCR I am filing this report. My Business Closed - or more accurately transferred ownership on Feb 13th. I notified NCR that this was occurring on Feb 13th. But a form needed to be filled out by us at Bridge Street Deli and the new owner. The new owner was ordered to submit the transfer form for confirmation. Because the new owner did not do this immediately and delayed in fact another week, I was charged the $79 monthly fee.
We went to the now owners of the deli- who refuse to pay us as well.
Product_Or_Service: NCR Silver
Account_Number: XXXXXXXX

We have closed the business. I have tried contacting NCR numerous times for the last month to close our account. No responds at all.
NCR continues to take money for a service we no longer use or need. We have tried to contact NCR numberous times to close our account. No one responds and the only result is that they now take money out of our account more frequently then just once a month. I have put a stop payment for the amount and they just change the amount and continue to take money.

Over two years ago a man by the name of *** came into my business to sell me merchant services that had better rates than my current service and stated that his company would throw in a free app for 3 years. I then signed a contract that I was told was for the equipment and for the app. I was naive about rates at the time and a friend that worked in the processing industry told me that she could get me better rates. I contacted Mr. and explained that I would not need his services any longer. He told me that he would be by to pick up the equipment (which took him a month to pick up) and when I asked him if the service would be cancelled he stated "yes". Which leads me to now - about $1,000 and over a year later with attempting to cancel the service I haven't been using. I have been told that there was a cancellation fee of $195 which was never disclosed to me and that there was no possible way to waive it even though they've been taking our money this whole time. We've called 5 different times and only have us logged for 3 of them. At one point we were told that a supervisor would call us back (in august) to assist us in waiving the fee but that never happened as well. After much hassle my wife and I made the decision to pay the fee which is literally taking food off the table as our business took a $50k loss and had to shut it down. We're not a big corporation but rather a family of 3 with a 4 yr old so this a big deal for us. We tried to pay the fee with a personal debit card as there is no money in the business account but they told us that they will not take the personal card and that if there is no money in the bus. acct. that they would send it to collections where we can then "take care of it there".
Product_Or_Service: Merchant Services
Account_Number:

If it were possible to give a minus 1 star I would do so. Since it's not I give NCR a 1 star. Our restaurant uses NCR as our POS system. We recently changed credit cards and I needed to notify NCR's Accounts Receivable Dept of the change. Little did I realise what a mess trying to deal with NCR would end up being. The simple need to change a credit card began a process that has spanned two months and has yet to be solved.
To begin with there is no phone number listed on NCR's invoices. If you want to call you have to find the phone number online. And, although there is a name and email address of an invoice rep listed on the invoice there is no phone number listed. In my case multiple emails have gone unanswered for two months.
Once you locate a phone number you enter the strange world of NCR's automated phone answering system that begins by saying "Thank you for calling NCR we are committed to making every interaction with your business an exceptional experience." What it should say is ... "... an exceptional experience that is really bad."
Although NCR does have a phone system there is no way to speak with a human. Every menu option results in being sent to a voice message saying to leave a message that will be returned within 48 hours.
I left multiple voice messages for the Accounts Receivable dept and my invoice rep - none of which have ever been returned.
I have persisted in my efforts to get our credit card changed since in the past NCR has suddenly, with no prior notice, turned off our POS system for non-payment even though it was NCR itself that mischarged our credit card. In a restaurant turning off a POS system effectively shuts down the restaurant. In this instance after a couple of hours on the phone NCR's mistake was located, corrected and our system was turned back on. But, during those two hours we had a house-full of angry diners.
If you are thinking of using NCR for your POS system I highly recommend you find another company