NCR Local

Revdex.com:At this ***e, I have not been contacted by NCR Local regarding complaint ID [redacted] .Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: ***, I don't know if this is what you needed, just let me know...I would like to re-open my complaint id# [redacted] because I wasn't pleased with the response from the company..Let me know if there is an electronic form I need to approve or anything else..Thanks, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Email transcripts as follows: The original Service Order was sold by a company (Platinum Technologies) that was acquired by NCR LocalThe manner in which the order was sold was not consistent with the NCR Local proceduresWhen we were made aware of the issue, the parts were ordered and upon receipt a technician was dispatched in a ***ely mannerA review was made of all service calls and the logs all show return calls in a ***ely manner or immediately answeredIn addition the contacts were given the ***s private cell phone number if needed for any escalation

NCR Local has resolved the issue as requested by the customerThe customer has made an unreasonable demand of compensation for this and his failed hard drive was sent out by NCR Local for evaluation at the cost of NCR Localthe following was sent by the complainant; I just wanted to touch baseThe extra hard drive is now in place and I was assured that my system is now backing up as originally plannedI know that if data is retrieved from my old drive it will take ***e so just let me know if we get lucky with thatI do however feel that some sort of restitution should come into effect for reasonsThe first is that I was quoted for a tower with hard drives and only received Second, I was supposed to have mirrored RAID and I didn't, which as of now, has cost me all of my sales dataI currently have a service plan that includes phone help and service calls plus some hardware replacementI pay roughly $per monthI am asking for years of these services to be comped or the original price of my computer to be

NCR Local has resolved the issue as requested by the customer. The customer has made an unreasonable demand of compensation for this and his failed hard drive was sent out by NCR Local for evaluation at the cost of NCR Local. the following was sent by the complainant;
I just wanted to touch base. The extra hard drive is now in place
and I was assured that my system is now backing up as originally
planned. I know that if data is retrieved from my old drive it will take
[redacted]e so just let me know if we get lucky with that. I do however feel
that some sort of restitution should come into effect for 2 reasons. The
first is that I was quoted for a tower with 3 hard drives and only
received 2. Second, I was supposed to have mirrored RAID and I didn't,
which as of now, has cost me all of my sales data. I currently have a
service plan that includes phone help and service calls plus some
hardware replacement. I pay roughly $240 per month... I am asking for 2
years of these services to be comped or the original price of my
computer to be

Email transcripts as follows: The original Service Order was sold by a company (Platinum Technologies) that was acquired by NCR Local. The manner in which the order was sold was not...

consistent with the NCR Local procedures. When we were made aware of the issue, the parts were ordered and upon receipt a technician was dispatched in a [redacted]ely manner. A review was made of all service calls and the logs all show return calls in a [redacted]ely manner or immediately answered. In addition the contacts were given the [redacted]s private cell phone number if needed for any escalation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted], I don't know if this is what you needed, just let me know...I would like to re-open my complaint id# [redacted] because I wasn't pleased with the response from the company..Let me know if there is an electronic form I need to approve or anything else..Thanks, [redacted]
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:At this [redacted]e, I have not been contacted by NCR Local regarding complaint ID [redacted].Sincerely,[redacted]

Review: I was obligated to buy a new computer tower from them last June. My invoice quoted the new tower as having 3 hard drives and a mirrored raid. My tower only has 2 hard drives and the RAID was incorrectly set up causing me to lose all of my sales data for my restaurant. I've been in contact with 3 different levels of authority and after the first contact, they wont get back to me. I have hired an outside firm to prove my points, that there is only 2 hard drives and the RAID was set up wrong. I paid for a product as well as a service that I didnt receive. I pay a high service fee every month but can't seem to get someone on the phone for answers.Desired Settlement: I want the mirrored Raid set up properly which will require a tech to come to my site. I will also need 3 years of free service for not only losing all of my data but for not providing me what I paid for. If this is unreasonable, my lawyer will be involved and with the facts I have, we are quite certain that we wont have a difficult [redacted]e winning a lawsuit.

Business

Response:

Email transcripts as follows:

The original Service Order was sold by a company (Platinum Technologies) that was acquired by NCR Local. The manner in which the order was sold was not consistent with the NCR Local procedures. When we were made aware of the issue, the parts were ordered and upon receipt a technician was dispatched in a [redacted]ely manner. A review was made of all service calls and the logs all show return calls in a [redacted]ely manner or immediately answered. In addition the contacts were given the [redacted]s private cell phone number if needed for any escalation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted], I don't know if this is what you needed, just let me know...I would like to re-open my complaint id# [redacted] because I wasn't pleased with the response from the company..Let me know if there is an electronic form I need to approve or anything else..Thanks, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

NCR Local has resolved the issue as requested by the customer. The customer has made an unreasonable demand of compensation for this and his failed hard drive was sent out by NCR Local for evaluation at the cost of NCR Local. the following was sent by the complainant;

I just wanted to touch base. The extra hard drive is now in place

and I was assured that my system is now backing up as originally

planned. I know that if data is retrieved from my old drive it will take

[redacted]e so just let me know if we get lucky with that. I do however feel

that some sort of restitution should come into effect for 2 reasons. The

first is that I was quoted for a tower with 3 hard drives and only

received 2. Second, I was supposed to have mirrored RAID and I didn't,

which as of now, has cost me all of my sales data. I currently have a

service plan that includes phone help and service calls plus some

hardware replacement. I pay roughly $240 per month... I am asking for 2

years of these services to be comped or the original price of my

computer to be

Consumer

Response:

At this [redacted]e, I have not been contacted by NCR Local regarding complaint ID [redacted].Sincerely,[redacted]