NCsoft Corporation

*** ***,Again, your ban appeal has been reviewed multiple times and will not be re-reviewed or reversedYour support ticket adequately explains the reason for your account termination, and no further information will be provided.Although I understand your frustration with this decision, I must inform you that it is final.Best Wishes,*** ***NCSOFT Customer Advocate

Hello *** ***,Thank you for contacting NCSOFT Customer Care through the Revdex.com.I have reviewed your support ticket and must confirm the permanent banning of your accounts due to use of third party software which enabled you to manipulate multiple accounts at the same timeThis
violation was reviewed multiple times by the highest level of support, and will not be re-reviewed or reversed.If you wish to play Lineage II again, you will need to purchase a new copy of the game to create a new accountShould you do so, I strongly advise against using macros, multi-boxing or any other performance-assisting programs.Kind Regards,*** ***NCSOFT Customer Advocate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]From: [redacted] [mailto:[redacted]] Sent: Friday, March 04, 2016 8:26 AM To:...

info <[email protected]> Subject: Re: Revdex.com - You have a New Message from Revdex.com Regarding Complaint #[redacted] The company finally got back to me without using a bot message. The issue is now resolved.

Hello Mr [redacted],I'm sorry this happened. We now have restored access to your account. In the future, please keep contacting our team via your support ticket, they will perform additional reviews. I'm not able to bypass their decision, only to make sure your issue was handled properly. False positives can happen and we will always try and correct errors when they occur.Best Wishes,[redacted]NCSOFT Customer Advocate

Complaint: [redacted]
I am rejecting this response because: the account should not have been deleted. The account was associated with my email already and SHOULD have been migrated automatically. This is a mistake on NCSoft's part. The right thing to do is to restore the account, or create one similar to what I had. Saying sorry does not "correct" the issue. There are a million and one ways you can resolve the problem instead of just saying sorry. To start all over and reach the point I had with a new account would take forever. That's years and thousands of hours of game play you so easily deleted. If you cannot restore what I had before, then the absolute right thing to do is to replace it with a new account with everything similar, levels and items. I think anyone including the Revdex.com would agree that is the right thing to do. Any other business out there with products on the market would also agree that's the right thing to do. No other business says sorry and washes their hands of the issue. It's infuriating and unacceptable that NCSoft would not even offer to resolve the issue outright. You're a software company, and you create new things in the game all the time. Are you telling me it impossible to create a new account for me with everything similar to what I had? No, its not impossible... So I leave it up to you now to decide how you are going to "fix" the issue. You CANNOT just say sorry and ignore it.
Regards,
[redacted]

Hello [redacted],Thank you for contacting NCSOFT Customer Care through the Revdex.com. I have reviewed your support ticket (#[redacted]), and can only reiterate the response you received from the Aion Game Support team.Although the page you mentioned did not initially include the "Mythic...

Weapon Tuning Scroll," that item was in fact one of the intended random prizes. Additionally, as soon as the omission was noticed, the page was updated to include it.I can understand your frustration with the situation, but assure you the event prizes were working correctly. As such, I am unable to provide any compensation or exchange of the prizes you received. I apologize for the misunderstanding.Best Wishes,[redacted]NCSOFT Customer Advocate

Hello Mr [redacted],Our team has updated you via ticket #[redacted] and your issue appears to be resolved. If that's not the case, please contact our support team and we'll help you as soon as possible.Thanks![redacted]NCSOFT Customer Advocate

Hello Ms. [redacted],Thank you for your response.Your credit card information has likely been compromised by a third party which led to its use on our website. We do our best to prevent such cases from occurring before they happen as such purchases are detrimental to our company in addition to yourself. Unfortunately, we were not able to prevent them in your case.As previously explained, the persons who used your billing information with us maliciously used false contact information. For this reason, it is extremely hard to locate the purchase or purchases they made. The last four digits of your credit or debit card were not enough to find the purchases in your case. It is for this reason that we suggested working with your financial institution to assist you with reclaiming your funds.We're happy to hear that the charges were reversed and the funds were returned to you and can only advise you to work with your bank to avoid such issues occurring in the future.Best Wishes,[redacted]NCSOFT Customer Advocate

Complaint: [redacted]
I am rejecting this response because:Unsurprisingly, another machine generated response and dodging the question regarding how they helped other people transfer items and broke what they called "game mechanics". This is non-sense, now NCSoft even refuse to refund me the currency spent on a bugged item which they didn't fix for at least two months.

Complaint: [redacted]
I am rejecting this response because:While the mail function is now in working order, the Market cap is not and still capped at 10.Also, my current end date on my Premium Membership is still the same. Meaning they have not compensated me one single bit for taking my money and not providing the full service.I expect my Premium Membership to be extended the full 13 days plus the time it takes from this day forward (2/15/2016) to restore the proper Market cap.I honestly don't understand this terrible business practice of basically stealing from me and thinking I wouldn't want what I rightly deserve, compensation. 
Regards,
[redacted]

Hello Mr [redacted],Thank you for the update. Regarding the issue reported in ticket #[redacted], I can only reiterate that these trades are not supported or intended by NCSOFT, as detailed earlier. We take action in order to prevent these issues from happening again, but we cannot intervene any further.Additionally and to provide more details regarding ticket #[redacted], we were referring to the bidding price or bidding amount, which you can choose and therefore can check before placing your bid. Players are responsible for how much they choose to bid and once a player wins the bid and the gold is distributed among the other players, there is no way for us to reverse the process.Again, I know this is not the answer you were hoping for and I'm sorry that I cannot do more for you in this specific case. If you have any other issue, please do not hesitate to contact our customer service team and we will help you to the best of our abilities.Regards,[redacted]NCSOFT Customer Advocate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]Hello,The account in question is under the following email: [redacted]Thank you very much for your time and assistance with this matter. I appreciate it a great deal.Please note that I am choosing "Reject Business Response" only because the matter is not resolved and my intention is to maintain open dialogue.Regards,[redacted]

Hello Mr. [redacted],
Thank you for contacting NCSOFT Customer Care through the Revdex.com. In reviewing your case, I have found that your account was unblocked on July 29. As such, I believe this complaint has been resolved.
Kind Regards,
[redacted]
NCSOFT Customer Advocate

Complaint: [redacted]
I am rejecting this response because:
It is unfortunate NCSoft continues to take advantage of honest folks and allow such abuse.  I am disgusted with their responses allowing the dishonest and potential illegal activity the permit.  I feel as if they have stolen my money and continue to use their policies as a shield. Perhaps legal action is necessary. No wonder they have a long list of abuse. To Revdex.com. I thank you for your assistance and would like to have NCSoft correct this wrong doing but I guess the big corporations win again. Really bad game managent in my opinion and abuse.
Regards,
[redacted]

Complaint: [redacted]
Hi, could I please get an update on this from NCsoft support? I haven't heard anything on the additional investigation and it's been 5 days.
Regards,[redacted]