NCSPlus Incorporated Reviews (14)
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NCSPlus Incorporated Rating
Description: COLLECTION AGENCIES
Address: 117 East 24th Street, 5th Floor, New York, New York, United States, 10010
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I have yet to figure out what benefit there is to cause confusion with a company name. My TransUnion credit report recently listed a collection by "NTL Credit System". It took me a fair amount of time to figure out who this collector was since an online search brought up several collection agencies with strikingly similar names. To confuse matters more, this collection company also used the name "NCSPLUS", both listed under the same address, 117 East 24th Street, 5th Floor, New York, NY 10010-2937.
When confronted, I was told that both "NTL and NCSPLUS stand for National Credit System. NTL is short for National and NCS is an abbreviation for National Credit System". Careful now, as there is a National Credit SystemS registered in Atlanta, Georgia! OK, so as the most commonly accepted forms of abbreviation in the English language for National are “Nat’l” and/or “Natl”, few would understand “NTL” in a business name to mean “National”. By writing “NTL” using only capital letters and no punctuation alongside their other name, NCSPLUS, they are not differentiating between an abbreviation and an initialism. Whether intentional or not, it is incorrect and misleading. Furthermore, although not forbidden, the use of “National” as part of a business name is often under scrutiny as it implies affiliation with a federal agency. Perhaps this is the reason they avoid spelling it out, who knows.
The Better Business Bureau lists their number as (800) 363-7215. My TransUnion report listed their number as (212) 213-3000. This is a Verizon landline registered to Lynn E. Goldberg at 6849 Juno Street, Forest Hills, NY 11375, which I was later told is the Vice President for the company.
This agency refuses to communicate via email. There is no legitimate reason for any business that is committed to transparency and fair business practice to refuse email correspondence. It allows for the exchange of documents, inclusion of pertinent parties and most importantly, a written documentation to refer back to should need be, which most likely is the reason this or any other collection agency doesn't like it. I encourage therefore anyone dealing with a collection agency to use email. This one uses a gmail account (ncsmanagement [email protected], although it does have its own domain as the representative I was dealing with, Mrs. Vidhi Thakore, listed her email as [email protected]. So the company email template would be first initial, last name followed by @ncsplus.com. For example, the Vice Presidents email would be: [email protected].
What was odd with my collection was that I had no record of ever receiving any letter, call, voicemail or email requesting payment prior to them popping up on my credit report. Repeated requests to inform me when and how they had attempted to contact me were ignored. The reason for this I now believe to be that they had been trying to contact me using spoofed numbers. Around the same time I had been receiving daily calls from numbers using the same area code as my own, 213, however never the same number twice and never a voicemail. Then, after several weeks, these 213 calls were replaced by daily calls from various area codes nationwide. All these numbers were actually legitimate numbers to individuals and businesses who had never contacted me. They belonged to lawyers, doctors, gynecologists, yoga instructors and hair stylists. The one time I actually did answer one of these calls, with a stern "Good afternoon, how may I help you?", they hung up on me!
There is no need for me to go into the details regarding my collection but I was able to prove that a greater portion of the balance was not valid and should never have been included in the claim. NTL never did get back to me so I sat myself down to file an official complaint with TransUnion. After about an hour filling out online forms and chatting with their live support, I am told that the account had been removed by its originator the week prior. LOL!
I urge anyone who has the energy to also look into where (which state) this collection agency has registered itself and where (which states) it is conducting business. Most states require a license, and California has recently changed their law to require one as well. This also relates to the issue I brought up regarding their name. Most states will restrict companies from registering names that are too similar to one another to avoid confusion. However these restrictions do not apply from state to state. I am sure there is further dirt to dig up here. I am just too exhausted to bother with it anymore.
Good luck and keep yourself informed!
Peter Sjostrom
Review: was denied credit, pulled credit report and found a collection account . I have no prior knowledge of this account and was never informed of my right to dispute.Desired Settlement: I wish this account be removed from my credit report and to be contacted by original creditor to resolve this problem.
Business
Response:
This consumer also filed a complaint with the CFPB. The consumer is not telling the truth. Our system notes indicate that he was sent an initial demand for payment on 5/**/14 with full disclosure of his rights, and that he called our office to discuss this matter on 8/*/14 and another of our representatives spoke with him again on 3-**-15. This consumer never sent us any dispute regarding this claim nor did he dispute the claim when he spoke with our representatives.We have referred this matter to an attorney. We have instructed the credit bureaus to delete our reference from the consumer's records. Our client has been advised of this matter.
Review: I am filing a formal complaint about how this company's tactics are fraudulent and they are charging us unauthorized charges for services that we did not want or agree to. We have contacted them numerous times to let them know we are not paying this bill. They keep threatening and harassing us with letters from collection agencies re: this claim.Desired Settlement: Not sure what to write here
Business
Response:
Re:[redacted]
On 1/**/15 we notified our client, [redacted], that this matter was disputed. At that time we ceased collection efforts. Our client has not responded to our requests for documents to support their claim. Therefore, we are closing our file.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
Review: I was told that they would remove this from my credit file once payment was name in full. I did male payment and its still on my report. Account was paid in full.
Last Reported Jun **, 2013
Collection Agency NATCREDSYS
Original Creditor POLK COUNTY UTILITIES
Status Open
Opened Date Dec **, 2012
Closed Date --
Responsibility Individual Account.
Balance $87
High Balance $87Desired Settlement: To remove this from collections on all three reports.
Business
Response:
Our records indicate that this account was paid directly to our client on 10/**/15 (11 days ago). Our system notes indicate that we never spoke with [redacted]. We will instruct the credit bureaus to mark this account as paid in full. Please inform [redacted] that it may take up to 60 days for the credit bureaus to update their records.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
It was paid and the creditor said it would be removed from my file. I again spoke with them about this today. They said they would as a courtesy remove this from my file. I had never even received a final bill from the creditor.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Business
Response:
Our client, Polk County, instructed us to mark this account as paid in full and to notify the credit bureaus that it is paid in full. A letter from Polk County is attached.
Review: I received an initial collections notice from NCS Plus Incorporated that claimed I owed [redacted] of [redacted] Property Management $4.92. The second notice stated an amount of $4,925.00. I submitted a dispute via the NCS Plus Incorporated website, yet still received a third notice with the amount of $4,925.00 and a letter from an attorney, [redacted]. [redacted], on behalf of the NCS Plus claim. I sent a letter via certified mail disputing the claim, and I carbon copied [redacted] of [redacted] Property Management and the attorney that sent me a letter on behalf of NCS Plus Incorporated. Not only is the debt fraudulent (My much lower debt to [redacted] Property Management was settled in court and paid well over one year ago), but they failed to mark my claim as disputed, failed to request verification from their client, and failed to provide me with any further information. Instead, they sent a final notice claiming that the fraudulent debt would be reported on my credit report.Desired Settlement: After obtaining the verification of charges from [redacted] Property Management and verifying that the debt is in fact false, discontinue all communication with me after an apology and promise that there will be no adverse reports on my credit report concerning this false claim. Otherwise, I will be including NCS Plus Incorporated in my lawsuit against [redacted] and his business, [redacted] Property Management.
Business
Response:
Dear [redacted],
We have marked this account as disputed and are waiting for our client to provide us with documentation verifying this complaint Please calender this ahead 20 days.
Very truly Yours,
Business
Response:
Dear [redacted],
Our client, [redacted] has not responded to our request for documentation. There fore we have ceased further collection efforts and have closed this account.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
Review: This company on behalf of the original creditor has illegally filed a collection on my credit that has dropped my score 60 pts. I seen the original creditor in June or Jully of 2014. Unfortunately, I had to file bankruptcy in 8/2014, which I included the original creditor [redacted] in the chapter 7. Now in 2015, almost a whole year later this 175.00 dollar collection appears on my credit by NCScorporated on behalf of [redacted]. Not only did the original creditor know of the chapter 7 from myself, they received my discharge papers at their request, and NCScorporated never sent me any communications. This is illegal and has damage my credit. You can not attempt any more collections on debt occurred before the bankruptcy and that was included.Desired Settlement: I want this off my credit completely, I do not want it to say closed or included in bankruptcy because it was never sent to collections before the bankruptcy only
Business
Response:
We contacted our client who informed us that they requested but never received proof of bankruptcy from the patient or the patient’s attorney. We never received bankruptcy notification from the consumer, from the bankruptcy notification service, the court, or the consumer’s attorney.Please have the consumer provide proof of bankruptcy. Please see the attached fax we received from our client regarding this matter.We have instructed the credit bureaus to make this matter as disputed pending proof of bankruptcy filing.Sincerely yours,Lynn G[redacted]
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
First, the company recieved and cal from my lawyer, who provided the bankruptcy information, who spoke with [redacted] on August **, 2015. I have faxed paperwork, I have copied and pasted my email communicarion with my lawyer.
[redacted],
Review: ncsplus was paid 1,200 for a settled out account with [redacted] of [redacted] on 5/**/2013. as of today 03/*/15 no payment has been made to the original creditor. I have called several times to resolve this problem, but I have been sent in circles. I spoke with [redacted] and they state they are not aware of this collection agency, but yet somehow it showed on my credit report. I'm very concerned if this is a scam from both parties. I am currently in collections again with this bill with [redacted], but they feel the same as I, that something is wrong. The representative at [redacted] is working diligently to try to fix whatever is going on, but is coming across the same obstacles.Desired Settlement: returned check to me for amount of 1200 or proof in a form of a copy of the check that was paid to [redacted].
Business
Response:
NCS claim# [redacted]. Our records indicate that we received a partial payment of $1200 on 5/**/13. On 9/*/14, we agreed to treat the partial payment as a full settlement as per the terms of our agreement with our client and also informed the credit bureaus that this account was settled in full. Attached is our [redacted] confirmation of the credit bureau update as well as a copy of the Settlement letter sent to [redacted].When we received [redacted]’s payment, our client [redacted] owed us fees in excess of the remittance due them for [redacted]’s payment. A set-off was applied and [redacted] was notified.We suggest that [redacted] is at fault for not applying [redacted]’s payment.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[I have spoke directly with [redacted] customer service representative [redacted] and she stated they have not received payment or any documentation regarding this matter. The problem is NO PROOF OF PAYMENT TO [redacted] ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Business
Response:
Our last response to this complaint included a copy of the settled in full letter dated 9/*/14 sent to [redacted] on our letterhead. [redacted] should show this to [redacted] as proof of payment.As previously stated, [redacted] is at fault for not properly applying [redacted]'s payment.
Review: We signed a contract with NCSPlus on 5/*/2012 to collect monies owed to us. We paid $2000 in which there was an agreement we would submit 50 claims, which we did. In over 3 years since we signed the contract, we have not received one penny in recovered money and they have only tried to contact 7 out of 50 individuals in 2015. I called Sal and asked him to remove one individual from the claim list and he refused because of this contract. He referred me to Rodger the sales rep. I contacted Roger who told me he does not work for the company any longer and has not received any money from NCSPlus. I called the sales rep who is listed on my progress report and it was Roger who had a corporate phone number/ext. I also spoke with Chris, the supposable owner, and he was very rude and condescending. He said they have not been able to collect because of the length of time between the submitting the claim and time monies were owed. His website states " No matter the age ..." During the last three years we have potentially lost $128,000 is collections and will be harder and harder to collect monies. The agreement also states a guarantee of 400% of agreement price of $2000 totaling $8000, and they refuse to pay.Desired Settlement: We would like all details to the 50 claims submitted to NCSPlus to be turned back over to us or cancelled so the individuals are not harassed by multiple collection agencies, a refund of the $2000, and to be compensated for our potential lost collections.
Business
Response:
Tell us why here.On 11/*/13, this client made a complaint to the Revdex.com which
was answered in a timely fashion by NCSPLUS. Other than the fact that the
client has since placed all of the 50 claims they purchased for collection, the
same terms and conditions of the Agreement apply. As for the current complaint and client’s Desired
Settlement: “We would like all details to the 50 claims submitted to
NCSPlus to be turned back over to us or cancelled so the individuals are not
harassed by multiple collection agencies, a refund of the $2000, and to be
compensated for our potential lost collections.”Our reasons why the guarantee does not apply:(Please refer to our page 2 of our Service Agreement Print
Order signed by Darren C[redacted] on 5/*/12 and counter signed by our sales
representative, specifically:)Judgments were previously obtained on claims;Claims were in excess of 12 months past due;Client purchased less than the 100 account minimum to qualify for the
guarantee;Claims were bankrupt.Samples of claims submitted are attached.If the guarantee did apply, which it does not, there is no money back
guarantee, only a promise to work additional claims for free until the 400% ROI
Guarantee is met.The client may withdraw their claims if they pay our full fee as if the
accounts had been paid in full.As for “potential lost collections”, the client claims that their
debtors are being “harassed by multiple collection agencies”. That tactic is
unethical and probably illegal. We have no way of knowing how much the client
has collected on these claims, therefore we are enforcing the liquidated
damages clause in our contract. The proper venue for this dispute is in the courts
of the State of New York as agreed upon in the Agreement...
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
As part of the service agreement contract that NCSplus refers to states that they will send 5 letters and make 3 live calls to each claim. As an example; this didn't happen on claim # [redacted] and [redacted]. Also, on page 1 of the service contract it was states that we needed 50 claim forms per system and not 100. With Roger directly telling me that he does not work for NCSPlus and then answering the direct line phone extension it is misleading and I think anyone looking to use NCSPlus should know how much time will be dedicated to their claims.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Business
Response:
Several calls and letters were made and sent to both of the claims mentioned in the complaint. In both cases, the telephones were disconnected and or the mail was returned. The services that we rendered were more than the client contracted for. In both cases we made more than 3 attempts to reach the claims by telephone, in fact, many more. At this point, we believe that this client is demanding that we squeeze blood from stones and if we don't they are using the Revdex.com as a way to get their money back even though they failed to meet the terms of their Agreement.System notes for both claims are attached. NPI has been redacted.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The claims were not attempted by live phone calls at least three times per our contract. The so called company that I have filed a complaint about is not addressing the issue. I believe they are stringing this out because they think I will just give up and they wont look bad to the BBA. We have long since given up on getting our money back. We just want the claims dismissed and the public to know that the company does not complete their part of the agreement. They are dishonest and misleading.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Review: I was told if this company didn't collect on any of my outstanding debts we could have our $2000 back. Now he's saying something else. We have seen nothing and were promised $8000 at least in returns after 5 months. I called to cancel my service in June and was told to go on line to cancel it so I did. Now, I'm being told it wasn't cancelled and I can't get my money back.Desired Settlement: Refund my payment of $2000 for non service
Business
Response:
Dear Sirs/Madames:
For the following reasons, [redacted] and his company are not entitled to a refund or guarantee: He did not purchase a minimum of 100 claims (he purchased 50):
He did not use all of the claims he purchased {he used 15):
The claims he submitted did not qualify for any guarantee because they had been previously litigated or were in excess of 12 months past due when they were submitted to us for collection.
A copy of his Agreement and a list of the accounts he submitted are attached.
Very truly yours
Review: I received a letter from NCSPlus stating I owed New York University. I disputed the claim they responded two months later (I have a [redacted] receipt) thus in violation Fair Debt Collection practices Act by not responding within thirty days. They state they verified the debt yet did not provide one piece of documentation that was requested (attendance logs, class grades, and most importantly a contract with my signature agreeing to pay for anything) violation number two of the FDCPA. They were informed of the fact that I was taking the very same courses at the very same time at another college (I have proof), that they say I was taking at NYU, So how or why would I be doing this twice? I have also filed a complaint with the FTC.Desired Settlement: First a cease and desist of collection attempts, second removal of negative items from credit report, third a letter stating this is not a valid debt and fourth punitive damages for the blatant violations of the FDCPA.
Business
Response:
We received an undated letter from the consumer wherein she disputed the account. We ceased collection efforts at that time. When we received supporting documentation from our client we forwarded it to the consumer. To date the only communication between us and the consumer is our initial written demand for payment, her letter of dispute, and our reply to her along with our client's documentation.We have closed this account and returned it to NYU as disputed. This has not been reported to the credit bureaus.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The company NCSPlus states they have an undated letter, a lie, I have not only a copy of the letter which I have no problem providing the Revdex.com but also a [redacted] registered mail receipt with the date of mailing and the confirmation of delivery and the date it was delivered. They state they closed the account yet they sent a letter stating the debt to be valid. To this day I have not received a letter stating that it has been closed.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Business
Response:
The letter referenced in this complaint is for a separate account placed for collection by NYU. The claim number on the original account is [redacted]. The claim number number on this account is [redacted]. The original complaint regarding [redacted] was responded to on 12/**/15, the same date that we sent the letter for claim # [redacted]. We closed both claims on 12/**/15.We have notified NYU that the consumer has disputed both claims. We have also notified them not to place her accounts with us for collection in the future. We have recommended to them that they should take her to court to protect their interests.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
First off NCSPLus still offers no explanation of why they have stated many times my letter was undated yet the proof they themselves submitted shows that there is indeed a date. Second just because the creditor adds interest to an alleged debt and assigns a new account number to it, does not make it a new alleged debt or a different account, so yes they were trying to collect the same alleged with the new letter. I urge the Revdex.com to post this complaint on their website so others are not intimidated by these practices. Since NCRPlus also wanted to add a slight threat by saying they recommended the creditor take this to court, I will not withdraw my complaint to the FTC and will follow through with it no matter how long it takes.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Review: I have a collection reported on my credit report for HOA dues that were sent to collections. The claim was reported 12/**/2011 and I sold the house 11/**/2012 and have statement that the dues were paid in full on that date. I have called several times to try an resolve the issue but get hung up on every time I select the option for credit report issues. I have also tried to talk to an operator, and get disconnected after a short ring when pressing 0. I have also tried emailing with no response.Desired Settlement: I would like the collection removed from credit report dating back to the date paid (11/**/2012) and a letter or phone call to know that it has been completed.
Business
Response:
We are unable to locate this consumer in our database. Please have the consumer provide us with our claim number or the exact name of the creditor.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They said they cannot find my info, yet it still appears on my credit report. Please see attached. If this is not the correct business, then please accept my apologies.
Thank You
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Business
Response:
We have located [redacted]'s record. We will instruct the credit bureaus to mark this as Disputed. We are also contacting our client OLIVAN INC. for a current status on [redacted]'s account. As soon as we receive the requested information, we will forward same to the Revdex.com.
Review: NCS Plus has taken on a debt collection of money from a well known fraudulent company ([redacted]) and they are now harassing us to pay this fraudulent debt or report it to the credit bureaus. The supposed debt is to a company that has multiple lawsuits against it, as well as multiple negative Revdex.com reports. This leads me to believe that NCS Plus must also be fraudulent, else why would they be working with a company such as [redacted] also known as [redacted]. We do not owe this money, and we are tired of being harassed. We do not want to respond to their letter, as we feel this will only escalate the harassment.Desired Settlement: We do not want to respond to their letter, as we feel this will only escalate the harassment. We want all communications from NCS Plus, [redacted], and [redacted]. to cease. We also want the supposed debt erased, and our company name completely removed from their database.
Business
Response:
Our client, [redacted], places companies for collection, not individuals. I am unable to locate this claim. Please have the consumer provide us with his company name, and our claim number which can be located on our letter that he referenced in his complaint.[redacted].com is our client. We are not affiliated with them in any way. While [redacted] may dispute this claim, his assertion that we are 'fraudulent' and making that accusation to the Revdex.com is by itself a form of harassment against us.Upon receipt of our claim number, we will cease collection activity, inform our client that this matter is disputed, and recommend that [redacted] take [redacted]' company to court to enforce their claim. We will also ask our client, as per our policy, to provide proof of their claim including any transcripts of telephone conversations they had with [redacted]' company.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.In regards to the company's request, my company name is [redacted]. I only ask that you, as a valid company, do an internet search or a Revdex.com search for [redacted], or their old company name which was [redacted]. and realize the type of company that you are doing business with. They are so bad that just putting your name on the same document as their name makes one question your authenticity, which was why I made the Revdex.com claim to begin with. Our lawyer is responding to your letter. [redacted]
Sincerely,
Review: I owed [redacted] $136.00 I payed it back in 2012 not knowing it was sent to This Collection Agency... At the end of July 2013 I received a call at my work from [redacted] saying he is trying to collect a debt from me from [redacted] office ,I had my wife pay this bill 8/**/2013( which NCS tacked on $5.00 more for billing purpose's) I didn't want it on my credit report, but [redacted] did tell me it was already on there . Then I got to thinking, I And my wife Purchased a new truck and there was nothing on my credit report? So my wife called [redacted]'s office the following week and asked them about this bill and that's when they told me that is was already paid and that they contacted NCS and told them it was paid.. Mind you [redacted] did tell me that NCS as called and sent letters to me every month since 2010 ,which I NEVER have received. I have now been trying to get my refund back from NCS since the middle of August and I'm getting the run around. They have told me they cant talk to me as I'm not their client , [redacted]'s office is ,so I called [redacted]'s office and they said they would call NCS and they have been in contacted with them and NCS said they would send out my refund and I still have not received it .. The [redacted] from [redacted]'s office has spoke to a [redacted] ,[redacted] ,[redacted] and a [redacted]. When I spoke to [redacted] today (9/**) he said he has no record of [redacted]'s office calling, I in turned called [redacted]'s office and put The [redacted] on speaker phone with [redacted] and he said he would call her as soon as we hung up and he would call me right back... I have not heard back from him,I did try to call back but now get no answer..Desired Settlement: Would like a refund seeing how [redacted]'s office was paid by me back in 2012..
Consumer
Response:
At this time, I have not been contacted by National Credit Systems, Inc. regarding complaint ID [redacted].
Sincerely,
Business
Response:
On 12/**/13 we refunded [redacted] $136.90. On 8/**/13 we instructed the credit bureaus to delete our reference from his credit reports.
Review: I am being called daily at ###-###-####, my cell phone number from an NCSPlus automated recording which instructs another person to call back at ###-###-####? I have called this number and I have called the number from which the recording is generated which is ###-###-#### explaining that they have the wrong number and to please remove this number so that the calls will cease. Each time I call I am assured that the number is removed but the calls continue. On the recording it sounds like the name of the customer they seek is [redacted] or something close to that and I have told them this. When I asked operator [redacted] to put me through to a manager, he said he was an assistant manager and then he proceeds to talk over me and be very rude. He says he will remove my number, but then I get another call the same day. It is phone harassment.Desired Settlement: No more calls from this company.
Business
Response:
Dear [redacted]:
We have deleted the telephone number ###-###-#### from our database. Please have [redacted] contact me directly if she continues to receive calls from us.
Very truly yours,
[redacted] Vice President
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Thank you so much for such immediate action and results. You folks are wonderful.
Sincerely,