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ND Professional Locksmiths & Garage, LLC

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Reviews ND Professional Locksmiths & Garage, LLC

ND Professional Locksmiths & Garage, LLC Reviews (6)

The price that was given to the customer over the phone is a starting price for making a key, we cannot give a solid price over the phone because every job can vary in price depending on vehicle, car make and model, key codes (which costs us $75 to get) and hardware used. Before starting any type of...

work our techs are to quote a subtotal, if the customer does not agree we cannot begin work.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
How does this now proceed and how will the refund be made?
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The complaint isn't about the amount charged and whether it is fair or not.  The complaint is about you agreeing to advertising that states that services start at $29 when you know full well that there is no service you offer that costs only $29.  This is false, or at the very least very misleading advertising.  You should not be allowed to say you can provide a service for a specific price when there is no way that you will ever charge that amount.  Advertised prices should accurately reflect the prices you intend to charge.  If I had a car dealer and put an ad in the paper that said "Starting at $999" when the cheapest car I had available on the lot was $4,999, I could be punished for false advertising.  Why is your service any different?
Sincerely,
[redacted]

Case [redacted]The $15 service + $35 was indeed a starting price.Our company operates as a subcontractor for lead companies. They advertise for us and for other locksmith companies, whether it is online or otherwise. Besides incurring the cost of labor and other basic operating expenses, we also incur...

the cost of receiving job leads. In simple terms, it is our marketing expense. Overall, the process that starts from the moment they receive a customer call until the service is completed is a pretty expensive and hectic operation to run. Advertising on a first-page Google search is extremely expensive by itself.It is not unheard of that a customer is not happy with our prices, and often our technicians are told to leave without providing any service. The customer was presented an invoice with the total price before the service was provided. Whether the customer agreed to the price or not, he signed the invoice and told the technicians to unlock his car.

Case [redacted]The customer was compensated and her door was replaced.

Case [redacted]Our company operates as a subcontractor for lead companies. They advertise for us and for other locksmith companies, whether it is online or otherwise. Besides incurring the cost of labor and other basic operating expenses, we also incur the cost of receiving job leads. In simple terms,...

it is our marketing expense. Overall, the process that starts from the moment they receive a customer call until the service is completed is a pretty expensive and hectic operation to run. Advertising on a first-page Google search is extremely expensive by itself.It is not unheard of that a customer is not happy with our prices, and often our technicians are told to leave without providing any service. Sometimes there is some miscommunication between our company and the lead companies as well. However, the customer was presented an invoice with the total price before the service was provided. Whether the customer agreed to the price or not, he signed the invoice and told the technicians to unlock his car.

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Address: 5215 S Greenpine Dr, Murray, Virginia, United States, 84123-4604

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