NE Property Management

In reference to the complaint by A [redacted] against NE Property Management and Legend V Apartments; I am truthfully disappointed there was not an understanding of why we were unable to refund any moniesThe efforts that were made to assist her within policy and federal Fair Housing Laws are communicated in emails (attached)Our company strives for complete transparency on all the policies and procedures and there is never an attempt to mislead applicants.There are regretfully several misinterpretations on the part of the complainantThe amounts paid to hold the apartment were$each for two applications; $for an administrative fee;and the $for security depositThe application and administrative fees were paid online and the deposit could have been mailed There is not a $trash deposit that is requiredI have also attached the criteria that was electronically signed by the complainant's daughter for whom the apartment was forOur application and the agreements or obligations made during the process were with [redacted] Dotson, the daughter, and her husbandPlease note the attached tirneline that is automatically generated in our system any time a task is performedIt should be clear that the application was approved and the apartment held over three weeksThe cancellation explanation received by staff was that [redacted] would no longer need the apartment as she was staying in MarylandOnce it was understood the deposit was not refundable to Mrs [redacted] ,I returned her call that she made in disagreement of thisShe mentioned that her son-in­ law was no longer going to be deployed; so I requested the PCS orders that would document this and therefore allow me to overrideShe was unable to provide and next I suggested a letter from his commanding officer stating the same facts regarding the change of orders because I believed I would be able to assist in this wayShe was unable to provide this as well and include dare emails of that conversation.Finally, it is never the desired outcome to forfeit deposits or upset any of our guestsI firmly believe that everything was done according to federal Fair Housing laws that we base our policies and procedures on Although we understand that Mrs [redacted] was assisting her daughter with holding an apartment; we are unable to make any refund based on the facts discussed and documented in this communicationPlease feel free to reach out to me at the contact information provided below I give our sincerest regards

In reference to the complaint by A. [redacted] against NE
Property Management and Legend  V
Apartments; I am truthfully disappointed there was not an understanding of why
we were unable to refund any monies. The efforts that were made to assist her
within policy and federal Fair Housing Laws...

are communicated in emails
(attached). Our company strives for complete transparency on all the policies
and procedures and there is never an attempt to mislead applicants.There are regretfully several misinterpretations on the
part of the complainant. The amounts paid to hold the apartment were$45 each for two applications; $50 for an administrative fee;and the $200 for security deposit. The application and
administrative fees were paid online and the deposit could have been
mailed.  There is not a $45 trash
deposit that is required. I have also attached the criteria that was
electronically signed by the complainant's daughter for whom the apartment was
for. Our application and the agreements or obligations made during the process
were with [redacted] Dotson, the daughter, and her husband. Please note the
attached tirneline that is automatically generated in our system any time a
task is performed. It should be clear that the application was approved and the apartment held over three weeks. The cancellation explanation received by staff was that [redacted] would no longer need the
apartment as she was staying in Maryland. Once it was understood the deposit was not refundable to Mrs. [redacted],I returned her call that she made in disagreement of this. She mentioned that her son-in­ law was no longer going to be deployed; so I requested the PCS orders that would document this and therefore allow me to override. She was unable to provide and next I
suggested a letter from his commanding officer stating the same facts regarding the change of orders because I believed I would be able to assist in this way. She was unable to provide this as well and include dare emails of that conversation.Finally, it is never the desired outcome to forfeit
deposits or upset any of our guests. I firmly believe that everything was done
according to federal Fair
Housing laws that we base our policies and procedures  on. 
Although  we understand  that Mrs. [redacted]  was assisting her daughter  with holding an  apartment; 
we are unable to make  any refund
based on the facts discussed and documented in this communication. Please feel
free to reach out to me at the
contact information provided  below.   I give our sincerest regards.