January 20, 2016 Revdex.com 2800 Euclid Avenue 4th floor Cleveland, OH 44115-2408 Re: [redacted], #[redacted] Dear Sir: I am writing in response to the complaint files by the above referenced person. Although we do not...
respond to such complaints, we are writing to explain our office policy. We have contracts with insurance companies that dictate fee schedules and payment. The patient is quite aware of what is paid and when it is applied to their deductible. Again, the insurance sets the pricing. Ms. [redacted] is upset because the insurance applied the service to her. This is not a medical or quality issue. It is ultimately the patient's responsibility to know his or her own insurance coverage. We have attempted to resolve this issue (with the staff calling her back on numerous occasions) and even discounted the product BELOW the actual cost. I noticed from your documentation that she is aware that the appliance in question had been ordered. We have apologized to Ms. [redacted] and have made an attempt to resolve the issue, but Ms. [redacted] does not want to compromise. In any event, the bill will be turned over to collection if unpaid. Thank you, Heather A. C[redacted], D.P.M.
January 20, 2016 Revdex.com 2800 Euclid Avenue 4th floor Cleveland, OH 44115-2408 Re: [redacted], #[redacted] Dear Sir: I am writing in response to the complaint files by the above referenced person. Although we do not...
respond to such complaints, we are writing to explain our office policy. We have contracts with insurance companies that dictate fee schedules and payment. The patient is quite aware of what is paid and when it is applied to their deductible. Again, the insurance sets the pricing. Ms. [redacted] is upset because the insurance applied the service to her. This is not a medical or quality issue. It is ultimately the patient's responsibility to know his or her own insurance coverage. We have attempted to resolve this issue (with the staff calling her back on numerous occasions) and even discounted the product BELOW the actual cost. I noticed from your documentation that she is aware that the appliance in question had been ordered. We have apologized to Ms. [redacted] and have made an attempt to resolve the issue, but Ms. [redacted] does not want to compromise. In any event, the bill will be turned over to collection if unpaid. Thank you, Heather A. C[redacted], D.P.M.