January 20, Revdex.com Euclid Avenue 4th floor Cleveland, OH 44115-Re: [redacted] , ***, # [redacted] Dear Sir: I am writing in response to the complaint files by the above referenced personAlthough we do not respond to such complaints, we are writing to explain our office policyWe have contracts with insurance companies that dictate fee schedules and paymentThe patient is quite aware of what is paid and when it is applied to their deductibleAgain, the insurance sets the pricingMs [redacted] is upset because the insurance applied the service to herThis is not a medical or quality issueIt is ultimately the patient's responsibility to know his or her own insurance coverageWe have attempted to resolve this issue (with the staff calling her back on numerous occasions) and even discounted the product BELOW the actual costI noticed from your documentation that she is aware that the appliance in question had been orderedWe have apologized to Ms [redacted] and have made an attempt to resolve the issue, but Ms [redacted] does not want to compromiseIn any event, the bill will be turned over to collection if unpaidThank you, Heather AC***, D.P.M
January 20, Revdex.com Euclid Avenue 4th floor Cleveland, OH 44115-Re: [redacted] , ***, # [redacted] Dear Sir: I am writing in response to the complaint files by the above referenced personAlthough we do not respond to such complaints, we are writing to explain our office policyWe have contracts with insurance companies that dictate fee schedules and paymentThe patient is quite aware of what is paid and when it is applied to their deductibleAgain, the insurance sets the pricingMs [redacted] is upset because the insurance applied the service to herThis is not a medical or quality issueIt is ultimately the patient's responsibility to know his or her own insurance coverageWe have attempted to resolve this issue (with the staff calling her back on numerous occasions) and even discounted the product BELOW the actual costI noticed from your documentation that she is aware that the appliance in question had been orderedWe have apologized to Ms [redacted] and have made an attempt to resolve the issue, but Ms [redacted] does not want to compromiseIn any event, the bill will be turned over to collection if unpaidThank you, Heather AC***, D.P.M