Neal Parker

This is in response to the notice which we received from your agency in regards to the complaint which was filed against our office and the staff involved as well as responding to the allegations of violations of privacy lawsFirst off in addressing the patients complaints regarding not being given her treatment plan (aka:breakdown) when she was in the office: it is the office managers job to compile that information and this was communicated to the patient.The patient was informed that due to the fact that the manager was not in the office at that time and was working from home on that day, this would not be able to be done.At no time was the patient told that her file was not in the office this was an assumption on the part of the patient as we do not take charts home.The manager does receive calls and make appointment changes as well as schedule adjustments remotely but charts are not removed from the office at any time as this is not only a violation of our company policy but a violation of HIPPA as well as other privacy laws.Secondly it is not the job of the receptionist to release any part of the file and is only permissible by state law to be copied as it is required by law for the office to retain the patient files for a state mandated amount of yearsFurthermore copying of files per corporate policy, is only allowed to be done by the management and the receptionist is not allowed to do so.The receptionist was fully in her rights and following company policy when she denied the patients requests as the manager was not there at the time.Lastly our staff is highly trained in all of the legal requirements for their assigned positions and follow all state and federal laws as well as maintaining a professional and respectful demeanor while doing so it is this office position on this matter that though we would continue to give our best to the patient if the patient decides not to continue with us the patient may feel free to go else where but, we will not be terminating our receptionist as she did nothing wrong.Thank you for your attention in this matter.Respectfully, [redacted] Office Manager

This is in response to the notice which we received from your agency in regards to the complaint which was filed against our office and the staff involved as well as responding to the allegations of violations of privacy laws. First off in addressing the patients complaints regarding not being given...

her treatment plan (aka:breakdown) when she was in the office: it is the office managers job to compile that information and this was communicated to the patient.The patient was informed that due to the fact that the manager was not in the office at that time and was working from home on that day, this would not be able to be done.At no time was the patient told that her file was not in the office this was an assumption on the part of the patient as we do not take charts home.The manager does receive calls and make appointment changes as well as schedule adjustments remotely but charts are not removed from the office at any time as this is not only a violation of our company policy but a violation of HIPPA as well as other privacy laws.Secondly it is not the job of the receptionist to release any part of the file and is only permissible by state law to be copied as it is required by law for the office to retain the patient files for a state mandated amount of years. Furthermore copying of files per corporate policy, is only allowed to be done by the management and the receptionist is not allowed to do so.The receptionist was fully in her rights and following company policy when she denied the patients requests as the manager was not there at the time.Lastly our staff is highly trained in all of the legal requirements for their assigned positions and follow all state and federal laws as well as maintaining a professional and respectful demeanor while doing so it is this office position on this matter that though we would continue to give our best to the patient if the patient decides not to continue with us the patient may feel free to go else where but, we will not be terminating our receptionist as she did nothing wrong.Thank you for your attention in this matter.Respectfully,[redacted]Office Manager