Henry Neal has met with the homeowner, Mr& Mrs*** ***, on this roofing issue. The ***'s contacted Neal's Gutter Service about the shingles not laying down properly. They were installed 02-13-17, at that time Neal's informed them as the weather warmed up the shingles should
lay down properlyWhen Neal's and the Malarkey shingles representative met with the ***'s over the summer, it was determined that while there was appearance of buckling of shingles on the roof, there were no problems that would affect the shingle warranty or performance over the life of the roof. The solution to repair was to trim one edge of the shingles that were buckled so the roof would lay flat.However, when this solution was presented to the ***'s, they stated they did not want the shingles trimmed back. The ***'s are requesting a whole new roof at Neal's expense.Neal's Gutter Service is willing to have a crew trim the edge of the shingle as discussed. The shingles would still be covered under warranty as per the Malarkey Sales Representative, Butch L***
Neal's employees are friendly and helpfulThe Neal company is not reliable nor responsiveI have made calls several times to the company and spoke to a Neal's representativeI advised and explained my problems each time to the repThey promised me each time they would be out to my home to take care of the problemsAs of today's date no one has been here to fix the problems
Henry Neal has met with the homeowner, Mr& Mrs*** ***, on this roofing issue. The ***'s contacted Neal's Gutter Service about the shingles not laying down properly. They were installed 02-13-17, at that time Neal's informed them as the weather warmed up the shingles should
lay down properlyWhen Neal's and the Malarkey shingles representative met with the ***'s over the summer, it was determined that while there was appearance of buckling of shingles on the roof, there were no problems that would affect the shingle warranty or performance over the life of the roof. The solution to repair was to trim one edge of the shingles that were buckled so the roof would lay flat.However, when this solution was presented to the ***'s, they stated they did not want the shingles trimmed back. The ***'s are requesting a whole new roof at Neal's expense.Neal's Gutter Service is willing to have a crew trim the edge of the shingle as discussed. The shingles would still be covered under warranty as per the Malarkey Sales Representative, Butch L***
Neal's employees are friendly and helpfulThe Neal company is not reliable nor responsiveI have made calls several times to the company and spoke to a Neal's representativeI advised and explained my problems each time to the repThey promised me each time they would be out to my home to take care of the problemsAs of today's date no one has been here to fix the problems