Neal's Pro Lock Store

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.The businesses response contains many statements and inconsistenciesThe manager has only? attempted to contact me once, at in the afternoon when I was working and that is why I "never picked up the phone" and no message was left to indicate who was calling or whyI only know it was from Posh due to reverse look up of the phone number, my phone records can confirm that this was the only callAs for not having the names of the employees I spoke to when I called to report the incident, I did not have the chance to ask as the phone was passed back and forth to each person and I was hung up on after I as told the "manager" would call me and given to different times to expect the callThe call was placed on 4/30/at 10:12am if the manager would like to check her own records and see which employees either did not pass this message on as it is not my responsibility to follow up with the employees.As for the statement that I was never injured, that too is a assumptionWhile exfoliating my feet with the metal tool the woman doing my pedicure cut a? callous on the toe in question, the friend with me asked if I was ok as I jumped and the woman even apologized for thisAs my initial diagnosis was cellulitis, this is a very common infection from nail salons, as any doctor will testify to despite the reading of "online articles" by the staff, especially with when tools and areas are not kept clean,? Incidentally? a co-worker also had the same diagnosis within days of a pedicure at this location within the past month (which can be verified by? receipts and doctors records)For the salon to claim that it is "nearly impossible" for this to occur after is irresponsible and any doctor that would make a diagnosis without an? examination or at? least cursory review of my chart, multiple blood draw results, and an? X-ray during my to date three visits to the doctor is suspect.? ? I have stated that in addition to the $59.99? initial pedicure my out of pocket medical expenses for these three visits are at $which does not include the charges for the last? visit as my? insurance has not paid the claim yet and therefore I have not? received and EOB from them or a bill from the provider to know those additional chargesTo date the toe still has discoloration and pain and on Thursday June 30th I have a follow up with my? physicianI have copies of all visits, all diagnosis, lab results, x-rays and chart notes all directly relating what has been called a highly aggressive and antibiotic resistant infection to the pedicure I? received less than hours before the? symptoms? occurred.? If Posh insists on? continuing? mistaking facts, researching diagnosis on the internet and not addressing these expenses due to the infection they caused then that is the one point I agree on them with and it will be up to my attorney and a judge to handle this issue as well as the consumers of Yelp and Google to review the pictures of my foot, the diagnosis from my doctor and general? dismissal of this complaint as they have? obviously not addressed the issue since at least one other person since has been infected at their location as well Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.Since the initial filing of the complaint with the Revdex.com I have had to return to the doctor to receive three more prescitpitons (now totaling prescriptions for this infection caused by the unsafe and unsanitary conditions) as the infection was antibiotic resistantI have a third appointment scheduled the for the 1st for another follow up and blood work results as there may be possible permanent joint damage to my toe from this "aggressive infection"At this time I have incurred over $in medical bills addition the original $charge, that at the time the business refused to refundI do not find $60 dollars a sufficent response to this considering the cost I have incurred and no definitive answer for another two weeks regarding the long term effects of this infection at which time I will be charged for another doctors visit.The business did not return my calls when this first happened despite the risk to their other customers and only attempt to contact me at 5:32pm on May 18th after the Revdex.com notified them of my complaintat which time they did not even leave a voicemail as I was unavailableWhen I called I would be passed around to 2-different employees who would not address me and only state "a manager will call back" and hang up. I have attached pictures documenting the infection
Regards,
*** ***
Revdex.comMESSAGE FROM BUSINESS: *** ** ***
*** *** *** *** *** *** ** ***
*** ***I am sorry we couldn’t reach an agreement to satisfy the customer needsHowever, I am still offering him $because I feel I am bearing the mistake of somebody elseAfter consulting with an attorney and a doctor and reading several articles online, I am sure that nothing has been done wrong in our end, especially, when the customer never got injured or cut in his foot in the shop, which makes it very difficult for somebody to get infected from tools or water without injuries or bleedingAll our tools are being sanitized after each use, and we also use disposable plastic liner after each use.The customer stated that we have refused to refund his money, which is not correctHe also mentioned that he spoke to 2-employees; I wish he took their names so I can get more details from themThe manager has called him twice and the customer never picked up the phoneI wish this never happened, and please let me know if he accepts my offer of $60.Respectfully,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute. Attached are the requested documents by the business
Please enter your reason(s) for rejecting the business response below.Nothing has been resolved as of this point
Regards,
*** ***
Revdex.comMESSAGE FROM BUSINESS:In regards to *** *** ***'s case ***, I have decided to refund her money ($55) as a goodwill, even though, *** *** has not provided neither a doctor's prescription or a picture that prove or show she had an inflamed or infected toeAlso, I wish *** *** had contacted us or Revdex.com immediately, and not waited nearly one month after she visited the shop. I kindly ask her to provide me with her address so I can send her a refund.Respectfully,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.The businesses response contains many statements and inconsistenciesThe manager has only attempted to contact me once, at in the afternoon when I was working and that is why I "never picked up the phone" and no message was left to indicate who was calling or whyI only know it was from Posh due to reverse look up of the phone number, my phone records can confirm that this was the only callAs for not having the names of the employees I spoke to when I called to report the incident, I did not have the chance to ask as the phone was passed back and forth to each person and I was hung up on after I as told the "manager" would call me and given to different times to expect the callThe call was placed on 4/30/at 10:12am if the manager would like to check her own records and see which employees either did not pass this message on as it is not my responsibility to follow up with the employees.As for the statement that I was never injured, that too is a assumptionWhile exfoliating my feet with the metal tool the woman doing my pedicure cut a callous on the toe in question, the friend with me asked if I was ok as I jumped and the woman even apologized for thisAs my initial diagnosis was cellulitis, this is a very common infection from nail salons, as any doctor will testify to despite the reading of "online articles" by the staff, especially with when tools and areas are not kept clean, Incidentally a co-worker also had the same diagnosis within days of a pedicure at this location within the past month (which can be verified by receipts and doctors records)For the salon to claim that it is "nearly impossible" for this to occur after is irresponsible and any doctor that would make a diagnosis without an examination or at least cursory review of my chart, multiple blood draw results, and an X-ray during my to date three visits to the doctor is suspect. I have stated that in addition to the $59.99 initial pedicure my out of pocket medical expenses for these three visits are at $which does not include the charges for the last visit as my insurance has not paid the claim yet and therefore I have not received and EOB from them or a bill from the provider to know those additional chargesTo date the toe still has discoloration and pain and on Thursday June 30th I have a follow up with my physicianI have copies of all visits, all diagnosis, lab results, x-rays and chart notes all directly relating what has been called a highly aggressive and antibiotic resistant infection to the pedicure I received less than hours before the symptoms occurred. If Posh insists on continuing mistaking facts, researching diagnosis on the internet and not addressing these expenses due to the infection they caused then that is the one point I agree on them with and it will be up to my attorney and a judge to handle this issue as well as the consumers of Yelp and Google to review the pictures of my foot, the diagnosis from my doctor and general dismissal of this complaint as they have obviously not addressed the issue since at least one other person since has been infected at their location as well
Regards,
*** ***