Nealon and Nealon

Revdex.com:At this time, I have not been contacted by Kixify.com regarding complaint ID [redacted] .Sincerely, [redacted]

Buyer was refunded in FULL by the seller

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Although I appreciate the company's response, I want to also request what action they are taking to ensure the seller doesn't treat other customers like this. Has that seller provided an explanation to Kixify? Will they continue to support a marketplace for their products? I saw other complaints against the same seller on the Kixify site. I don't think they should be allowed to continue to do business on Kixify.When I log onto the Kixify site I can only see the emails sent to the seller. I cannot find the email I sent to Kixify. It used to be there for me to view. It's good to know they usually respond to all emails within hours
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The buyer was under *** Buyer Protection. The seller has been removed from our marketplace. We've worked with *** to provide all necessary information to have order # *** refunded

Revdex.com:At this time, I have not been contacted by Kixify.com regarding complaint ID ***.Sincerely,*** ***

Customer was refunded on 05/**/2016 1:39:AM

Revdex.com:At this time, my complaint, ID *** regarding Kixify.com has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Kixify.com regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted],We understand how frustrating this situation must have been. All buyers and sellers must agree to our Terms of Service prior to creating an account on our site. This is not only to verify the user knows the rules of the site but also to verify the user understands how the site functions in its...

entirety. In this case, all you need to do is file a dispute with [redacted] in order to receive a refund. We are Official [redacted] partners and all transactions through our site are covered by [redacted] Buyer and Seller Protection, whether you used a [redacted] account or not. You have 180 days to file a dispute for a refund if anything goes wrong (item not received, item significantly not as described, etc.) so please do so as soon as possible. You can do so by logging into the account you used to pay OR, if you didn't use a [redacted] account to pay, simply contact their customer service and they will assist you in starting the procces. Please understand, also, that this seller is entirely separate from Kixify as a company. We merely provide the marketplace. The buyers and sellers are all screened before joining but that can not always guarantee a perfect transaction every single time. As for our customer service and lack of a response to your request, there may be a technical error. We get to every email we receive within 24 hours, so our responses are generally quick, concise, and helpful. If you can provide us with the email you used to contact us, we can look into the issue and hopefully resolve it so that future users do not experience the same problem. Hope this helps!

Buyer was refunded in FULL by the seller.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

But I would also like to have something done with the seller of the item in question, so this doesn't happen to anyone...

else in the future.  Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The dispute between the buyer and seller is under resolution by our partners at [redacted].On 12/**/2015 6:11:42 AM, [redacted] IPN reported a reversed payment of -164.77 USD.