Neat and Nifty TECH L.C

This lady lives about an hour from our shopShe needed a fridge and wanted to get one over the phone [redacted] described a fridge and she told us to deliver itA few days later she said that the fridge had a minty smell and icemaker wouldn't work so we offered to deliver another regular top freezer fridge to themShe wanted a side by side fridge and was told that it would cost more because the price difference was about $she didn't want to do that so we went ahead and brought her another fridgeAfter my delivery guy left she called screaming that a shelf was broken so we offered to replace the shelfShe said that she wanted her money back and was told that if they bring the fridge back to us (since its a hours round trip each time) we would give them a full refundShe decided to file this instead even though she was offered what she was asking for, a refundWe have tried to work it out and at this point that is all we can do