NEC Technology Installation & Repairs

we charge a $diagnosis fee to come out and diagnosis the unitSince the unit had parts that had to be ordered when we return we charge a hourly rate of $an hour that was agreed to by the customerthen the customer had two shocks that were on back orderonce parts came in we schedule accordingly with the customer to return to complete repairtech was onsite for hours coming to a total of $ As can be seen in the final invoice$was subtracted from the final bill leaving a total of $which the customer had no problem payingthen she called later in the day and stated this issue and I explained that yes she had a diagnosis fee which was paid and on the invoice it was negated from the $as a payment ($-50) bring the total to $ she was not charged a second diagnosis fee just the labor and parts, and the original diagnosis fee

Initial Business Response /* (1000, 5, 2015/11/19) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@yahoo.com
Customer had a unit that had parts on back orderExplained that to lowes on the 5th the day the part released from back orderAnd they
understand shipping takes 5-business daysHis parts shipped on the 6th, arrive on the 18th business day minus the Customer has my contact info if he had questions I would have been happy to explain the process for back order itemBut his parts did arrive on the 11/And he will be getting a call to schedule repairs today the 11/19th

Spoke with the customerthere was a communication error on my enddispatch has been resolve between customer and myself

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This customer was diagnosis on 8/10 his parts came in 8/16. called to get him scheduled for 8/18, within the 2 weeks that we have to complete repairs. customer thought it should have been done soon. his warranty company does not pay for overnight delivery. Also the customer assumed that his oven...

would be deemed unrepairable, based on the tech telling him it was possible. so instead of letting us do our job the customer took it upon himself to buy a new unit. where as the customer proceeded to to inform me that he was not happy with the service.. but I was well within my guideline per contract with HSA. Customer stated he was going to file legal actions and I stated that I was well within my contract obligations. So he decided to file with the Revdex.com. This customer need to read his contract before Assuming and let the contracted pros do there job... His service fee is payment to HSA, if he wants a refund he has to take it up with them. By being threatening and belligerent I have the right to remove myself and my company from this customers ticket, he will be able to start over and get another company out without having to pay another service fee.

we charge a $50 diagnosis fee to come out and diagnosis the unit. Since the unit had parts that had to be ordered when we return we charge a hourly rate of $70 an hour that was agreed to by the customer. then the customer had two shocks that were on back order. once parts came in we schedule...

accordingly with the customer to return to complete repair. tech was onsite for 1.5 hours coming to a total of $105.  As can be seen in the final invoice. $50 was subtracted from the final bill leaving a total of $195.18. which the customer had no problem paying... then she called later in the day and stated this issue and I explained that yes she had a diagnosis fee which was paid and on the invoice it was negated from the $245.18 as a payment ($-50) bring the total to $195.18.  she was not charged a second diagnosis fee just the labor and parts, and the original diagnosis fee.

Initial Business Response /* (1000, 5, 2015/11/09) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@yahoo.com
Customer had part that were on back order for a usual amount of time. Then the part that was sent from the manufacturer did not have the wire...

harness conversion that the manufacturer had change to. Once it was the part received, we call the customer to schedule and completed her repair as of 11/9/15. We did apologize but we can not control circumstances that are beyond our control. We are more then capable in the handling for mrs [redacted] repair for the warranty company And repair was completed.