Necchi Sewing Machine

Review: On Sep. 5 my sewing machine was taken to this company for repair and was told it would be ready for pick-up in a few days and the cost would be less than $100. I called after one week, he had misplaced my machine. The 2nd week the machine was located but problem had not been determined. 3rd week- parts needed to be ordered, 4th week - parts not in yet. At 6 wks I was told to come to get the machine - I waited over an hour but the store owner didn't open the store. Today after more than 6 weeks, machine was picked up and repair cost was $140. The owner is very rude and totally unorganized. Another customer had been waiting since July for her machine and it still wasn't repaired. I will also be notifying [redacted] and Necchi whom he represents.Desired Settlement: I was promised that my bill would be less than $100.00. The charge was $140. I have been without my machine for over 6 weeks and paid in excess of originally quoted price just to get my machine back. I would like half of the amount paid ($70) refunded.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I previously filed complaint ID [redacted] regarding Necchi Sewing Machine Co, LLC. After six weeks and finally bringing my sewing machine home and using it the next day, it had to be returned to this company because it still wasn't working correctly. The only reason I took it back to this company was because it had a 30 day guarantee. It is now almost 3 weeks later and the machine is still not repaired even though I was told it was "a minor adjustment". My husband had to actually go to this place and locate the machine because the elderly gentlemen said it wasn't there when we called to inquire as to its repair status. Please either help me get a refund of the $140.00 or my machine in good working order.

Regards,