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Necessary Clothing

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Reviews Necessary Clothing

Necessary Clothing Reviews (14)

Worst customer service I’ve ever experienced. I work in the retail field and I know how much our customers rely on us to answer their questions and inquiries. This is so ridiculous. I’ve been trying to contact necessary clothing via email, Facebook messenger and I even rely to their texts in hopes that SOMEONE will reach out to me.

I placed an order (order # 5556484) and have been trying to return these items since the beginning of January. It’s not February 11th and I still haven’t been contacted.

Don’t advertise “free return shipping” if you’re not even going to respond to your customers inquiries. You might as well have put “final sale” on everything because your customers are SOL if they want to return anything.

Ridiculous company and very unfortunate since my girlfriends and I are avid online shoppers and I was raving about this company. I’ll definitey be letting everyone know to stay clear of this website and go to missguided, showpo, boohoo, PrettyLittleThing or any other site than this one. Those sites actually have great customer service unlike necessary clothing.

This matter has already been addressed and resolved on December *** or A full refund as the consumer desired was issued on the said date in the original form of paymentDue to unavailability of the customer for multiple phone calls, our customer service team has also updated her via her
e-mail address on her NC account on the same date

not surprised that the business still hasn't responded to this Revdex.com complaint, but I finally got a hold of someone who was able to arrange a full refund which is all I really wanted to begin withas for my time & efforts in chasing them down, I was told it was "being investigated" & one more
"sorry for the inconvenience" for the roadthanks for the subpar experience NC!

Revdex.com:At this time, my complaint, ID [redacted] regarding Necessary Clothing has been resolved. They did not reach out to me.
Sincerely,[redacted]

Review: I recently purchased a pair of waxy leggings during neccesaryclothing.com's black friday special. They were an olive color green with a shiny top coat. I received the order and was not home so was only able to open it till the following week. However, I still made it in time for their return policy of 2 weeks since some of the other clothing did not fit. I went to the store in hopes of returning the item and was quickly turned away as the cashier slapped their new "policy" in my face. Apparently, I needed to return the items back to their online center. Later that day, I had worn the leggings for the first time. After taking them off in the evening, I noticed that the waxy covering was entirely rubbed off near the thigh area. Disgruntled with the quality of the leggings after a one time use, I quickly packed the items that I was returning together with the leggings (to return them as well) the next day and dropped them off at the post office (paying the return shipping myself, making sure they were to be delivered the next day to not be late for their return policy). The day after, I received an email that I had gotten a refund on all of the items instead of the waxy leggings. After calling them, I spoke to a woman whom I could barely understand because of her thick accent. She told me there was nothing she can do to help me. She said the department got the leggings and they were damaged so they couldn't provide a refund. I had told her that clothing is not disposable and should not get ruined after a one time use. She told me that I had needed to send an email that the clothing was damaged upon my receiving it. I proceeded once again to tell her that I wore the pants once and they were ruined (I had not even washed them so damage couldn't have been because of the washing machine). After getting nowhere, I asked to speak to her manager. She told me multiple times that the manager will tell me the same thing. However, I proceeded to sternly request to speak to the manager since as a customer I requested to do after she lied to me that she was the highest person there. This was confirmed when she ACTUALLY transferred me to the manager. After speaking to the manager who told me the same thing, I asked that I get the damaged pants returned to me. She said that this is not a problem, but I need to pay the return shipping. I told her that as a manager, she could waive the shipping costs as the damaged product was not my fault and I payed to ship the return out of pocket. She said no. I asked to speak to a different manager and yet another employee of the company lied to me when she said that all requests go back to her. However, after repeatedly asking to get transferred to someone else, she actually put me on hold to transfer me. Evidently she had lied as well. Realizing my efforts were fruitless, I decided that I needed to file a complaint here because I really didn't know what else to do. The company also gypped me of my money since I not only payed for the pants and the shipping to return, but now I don't even have the actual pants so it's as if they stole my money.Desired Settlement: I would like a refund for the pants as I was rudely spoken to and lied to. I also gave the company money, yet they kept the product.

Review: I ordered two items online on 4/*/15 & received order confirmation showing the shipping address my legal & correct address (as shown on my lease agreement & matching the address of all other deliveries where I have never had any issues). I cannot confirm whether or not the address I submitted with my order matches the one entered onto the shipping label as no company staff that I have spoken with can actually physically locate my returned items/package - another less than amusing development; all I know is that any and all information I submitted with my oder is legal, true, correct, & exists. I'm pretty sure someone on their end messed up entering in my address on the shipping label & now they are trying to point the finger & pass off the cost to me.

[redacted] tracking shows that on 4/** the street address was incorrect & was not able to be delivered. As a result, it was sent back to the retailer's brick & mortar store in NYC. I never received a call saying there was a shipping issue during or after the fact from the delivery service or the retailer. The return shipping tracking shows it as delivered on 4/**, inside & signed off by [redacted].

On 4/**, I spoke with a LiveChat customer service rep when I discovered that the package had been sent back without me ever being notified. She responded that she would make a record & forward it to the 'higher department' who would follow up. I was not convinced I would hear a response so I called their customer service line the next day on 4/**. I explained my situation again to the rep I spoke with & was given the same unhelpful "sorry for the inconvenience" speech & that again, it was on record & being forwarded to the 'higher department' for follow up; I asked to speak with the 'higher department' directly right then, to which the response was that there was no supervisor or management in at the moment (either a lie or a gross mishandling of their business as most retailers have management on duty during all business hours). I called the CS line again today as it had been a full week, & I had not received any kind of contact from anyone at necessary clothing regarding my order. The rep I spoke with today seemed the most empathetic & actually tried to find a 'higher department' person to speak to me but with no avail as they apparently don't answer phones either. I have yet to get a name of any 'higher department' person, although today's rep said the [redacted] who signed off on my package should be one - in which case I am more peeved that I am being ignored.

During each interaction with CS, I have been asked whether I would like to have my items re-shipped or if I would like a refund LESS THE RETURN SHIPPING COST. Each time I have explicitly stated that I want to speak with the 'higher department' before making a decision as 1) I will not pay for return shipping of an item that I personally & physically never received due to no fault of my own (contract of sale was not completed), not to mention that I had absolutely no influence or option regarding it being sent back to NYC & 2) if I choose for it to be re-shipped, if & when they actually locate my items within their 5 NYC stores, what's to say that the exact situation that I am in right now will not happen all over again resulting in me losing more time & money & possibly still not getting the items that I purchased (which I personally don't have any desire for anymore - they were supposed to be birthday gifts).

I have also sent an email through the CS submission form on their site once again detailing my issue & asking to be contacted directly & immediately.

The amount of money I spent on the order isn't anything substantial, but I will not pay their cost on top of their failure to deliver or handle my issue correctly.

THE BEST PART IS STILL THAT THEY HAVE NO IDEA WHERE MY ITEMS ARE AFTER ALMOST TWO WEEKS OF BEING RETURNED TO THEIR OFFICES.Desired Settlement: A refund in the FULL amount of my purchase order (no return shipping or any other charges deducted) & to speak with whatever management is supposed to be responsible for customer service issues.

Consumer

Response:

not surprised that the business still hasn't responded to this Revdex.com complaint, but I finally got a hold of someone who was able to arrange a full refund which is all I really wanted to begin with. as for my time & efforts in chasing them down, I was told it was "being investigated" & one more "sorry for the inconvenience" for the road. thanks for the subpar experience NC!

Review: I ordered 4 items and was charged USD 135.96. The items were supposedly shipped on August [redacted] to Costa Rica and I was told to expect them between 10 and 15 days after that day. The package never arrived, I did not receive a tracking number and no one answers my e-mails or [redacted] posts on the company's page. I wish to receive a full refund or, ideally, a full refund and my items for all the inconvenience, waiting time and poor service.Desired Settlement: I would like a full refund because of the problems with the order. However, I also want the items so I kindly ask Necessary Items to ensure I receive my order and submit a full refund to the credit card I paid with.

Business

Response:

This consumer has already been refunded in full on September [redacted] of 2013. The matter has already been resolved directly with the customer.

Review: I ordered from Necessary Clothing on November **, 2015. The package was supposed to be delivered by [redacted] but was not, and instead the post office never delivered it. Necessary Clothing has refused to issue a refund until the package is back at their facility, but the nonrefundable RTS fees end up costing more than the actual purchase. The package was never delivered.Desired Settlement: I'd like a refund from Necessary Clothing for my original purchase (#[redacted]).

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Necessary Clothing has been resolved. They did not reach out to me.

Sincerely,[redacted]

Review: Ups claimed to have delivered a package to my house that I never received. I was told to contact Necessary Clothing about the lost package to regain a refund of the items purchased. When I called no one assisted me, all they told me is they wrote my name on a sticky note and the "manager" would be in contact with me about it. I have gotten no response from anyone! No one has bothered helping me at least try to find my package, re order the items, or at least give me my money back.Desired Settlement: I would just like to have my original order resent to me. If that is not possible I would like a full refund of what I purchased, including shipping and handling.

Consumer

Response:

I have been in contact with Necessary Clothing and spoke witn the manager [redacted], who was very pleasant and very helpful. In reference to complaint ID [redacted] has helped me by coming up with a solution to resolve the problem and I am satisfied with the way this situation is going to be handled.

Sincerely,

Review: I purchased a vest from necessary clothing.After taking the item out the bag I noticed some of the linen was shedding I shook the vest and more of the linen was coming off.I called them and complained about the item and was informed to go on their website and fill out a form.The next day I received an email saying unfortually the item cant be returned.I called them again after receiving the email and the representative said they could not return the item.I paid 49.00 for a shedding vest I never wore.This company is GARBAGE!!!!.I wouldn't refer this website to anyone.Desired Settlement: To refund my money and stop selling products that are not up to standards

Business

Response:

This matter has already been addressed and resolved on December [redacted] or 2014. A full refund as the consumer desired was issued on the said date in the original form of payment. Due to unavailability of the customer for multiple phone calls, our customer service team has also updated her via her e-mail address on her NC account on the same date.

Review: On [redacted] of May 2014 I bought an item from the Necessary Clothing store at [redacted] for $39.99. On ** May I returned to the store to exchange the item for a navy blue jumpsuit worth $34.99. I did the exchange and got a store credit for the remaining $5.

The $34.99 jumpsuit fitted perfectly and was a nice fit. I put it on for my birthday party on Saturday evening and was speaking with guests. When I sat down on a chair the seams ripped at the knee. A few minutes later I noticed the same had occurred on the inner thigh. The quality of the stitching was below merchantable quality and not fit for purpose. I am a US size 4 and the jump suit was a comfortable size medium.

When I returned to the store on the afternoon of Monday * June to request a refund, the [redacted] refused to provide one based on the store policy not to provide refunds. I advised that I understood this policy but would like an exception based on the fact that it was a defect and the stitching was unsuitable for the item. She advised that she would not provide a refund and that while she knew "many of these rip" she "could not afford to refund every one." This highlights that the merchant was selling items of clothing she knew to be defective and did not provide fair warning of this at time of purchase. The [redacted] stated that I could return it to the manufacturer but not through her store. The manufacturer according to the label is Necessary ClothingDesired Settlement: A full refund due to the sale of an item the merchant knew to be defective.

Consumer

Response:

At this time, I have not been contacted by Necessary Clothing regarding complaint ID [redacted].

Sincerely,

Business

Response:

We have thus investigated and addressed this matter with the [redacted] in question. We have also reached out to the customer in order to rectify this matter and are waiting on her response. We will provide the desired resolution of the consumer upon her confirmation.

Review: I have tryed sending you emails over 20 times and called over 30, my daughter and I went to several of your stores while in newyork, I purchased 4 dresses,2 top sand shoes, we should have tryed the items on but we didn't uon getting back home in california, I find that 3 of the dresses are sized wrong, ticket and label inside doesn't match, one dress has punch holes in it and my shoes are dirty and fading and one side, I contacted the stores, they said I need to return the items to your corporate office, I sent everyting back including the tops because I didn't want to take a chance, I sent the items to [redacted] . I placed my receipts, all of the clothing, my address, phone number and that I wanted to exchange them all for the same items in medium, it has been almost a month and a half and nothing, nothing at all, I have called, emailed, wrote and nothing,.. I have taken it to be that you are ignoring me and someone at your company has taken my merchandise on done whatever and since I didn't place tracking on the package, my only recourse is to file a complaint with ic3 (fbi retail) , revdex.com and the media, which I have done... My items were the following 1. Cilo wedges mint size 9,2. Cyayola dress in mfushia medium,3. Found love dress in medium coral,4. Number one maxi dress in charcoal medium,5. After dark maxi in black medium. ,6. Crop not top-block in medium ,7. New york city bitc.. In medium white... I have wrote called, cryed and finally after not hearing from you, I had to contact ic3 (fbi) and cnn media for help, I don't like being taken advantage of or misused and this has been done by your company... The package would have came from monterey, california but inside with the recipts, I put our new address of [redacted] .. , my name again is [redacted] , I have tryed to provide my mailing receipt several times, I was given a fax by a gentlemen who claimed to be [redacted] I calle dback because number didn't work, customer service manager told me to scan it, I explained I din't have a scan and she never replyed back, I sent her an email over 20 times, she nevr replied back, I explained I had been hit by a automobile (hit and run drunk driver) all of my information in my purse was lost, due to the impact of the hit, the accident left me [redacted] , I said all my other information is gone, she still never replyed back, I called 6 times, she's to busy to come to the phone, and won't call back!!! Desired settlement: to have my exchange completed and mailed out!!!

Consumer

response:

at this time, I have not been contacted by necessary clothing regarding complaint id [redacted] .

Sincerely,

business

response:

we have thus investigated and the employees in question are no longer employed in our company. We have also reached out to the customer in order to rectify this matter and are waiting on her response. We will provide the desired resolution of the consumer upon her confirmation.

Review: on 1/**/15 I sent this company an order that I purchase from them. which happen to run small in they size and I called them on 1/**/15 I was wondering why I haven't received any updates on the order. so I called and the rep ask me for my order number and I said I don't have it with me. then she ask me my full name. to tell me she see no returns on her end. I said okay. then she ask me for the shipping info I told her hold on. and then I had to be considerate and I told her I call back and that's what I had to do over & over & I called 45 times on three different phones. I also decided to prank call them at first and they answered. but when I said hello twice whomever it was went mute in the background. this is very unprofessional and cause of this little situation, I don't think ill be coming back to this company. this is JUST PATHETIC . p.s Store credit is NOT an option for me! thx also in fine print on Necessary Clothing website they said: -

note our Holiday return policy:

During the holidays of Christmas and Hannukah, we offer an extended return policy. All orders placed during November [redacted]-December [redacted] will receive an extended return time frame until January [redacted]. Happy Holidays!

Please note that other rules will still apply (i.e. final sale items, signs of wear, not in its original condition etc.) Items received after January [redacted] will not be accepted.Desired Settlement: refund me my money back in my bank account. thx

Review: I placed an order ([redacted]) on 7/**/13 for $54.31 and I was charged twice. One charge has been posted to my account while the other is still pending. I have contacted Customer Service through telephone and email but I have not received any response. I need to have this charge removed from my account so that the funds will be released. This has caused my account to be overdrawn.Desired Settlement: I want to be refunded for the $54.31 charge and the $30 overdraft fee.

Business

Response:

This consumer was not charged multiple times and this matter has already been resolved directly with the customer. The pending charge mentioned was placed by her card issuing bank/company and was released once our company did not capture the funds.

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Description: GENERAL MERCHANDISE-RETAIL

Address: 676 Broadway, Suite A, New York, New York, United States, 10013-2319

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