Ned Stevens Gutter Cleaning and General Contracting

To whom it may concern,Today, January 23, 2015, at approximately 8:I received a message from one of our employees that Ms [redacted] had called today stating that she had a potential warranty claim on her Chevrolet Malibu repaired by our company in I returned her phone call promptly at about 10:this morning and told her that the parts that she thought we replaced (both front struts) were in fact not worked on at allWe replaced a few other pieces on the passenger side of her front suspension, but not the strutsI even offered to take a look at the vehicle for her, at which point she stated that she no longer live around us I emailed her a copy of our final bill as documentation that we did not in fact ever replace the struts in questionFurthermore, we only did work on the passenger side of her vehicle, and since she is stating that she would need both struts for replacement, there is no way that the collision would have even necessitated work on both sides since it was isolated to the passenger side.Ms [redacted] also states in her claim that she emailed and tried to call us previously without returning her callI have no such emails (the address is [redacted] ) in my account and this is the first phone call I received about the issue todayI would ask that Ms [redacted] provide proof of such emails if they were in fact sent, as I show nothing in my regular email folder or spam folderI called her within two hours of getting the message in reply, which is more than prompt for the first time hearing about thisI do not know what else I could have done differently to handle this communication more fairly.In conclusion, the first time I heard about any potential issue was today, and I feel I responded in a more than reasonable amount of time (about hours)Also, the worksmanship issue in question is nothing that we actually did, so we cannot warranty something that was never worked on I've attached a copy of our final bill for reference, which is the same bill that I sent to Ms***After I received this, I contacted Ms [redacted] for clarification on the communication, at which point she told me that she had emailed me and a previous employee (who no longer works for us) at our old emails on our old websiteI hope the Revdex.com understands that we communicated in a timely manner a situation that wouldn't have been covered anywaysThank you, [redacted]

To whom it may concern,Today, January 23, 2015, at approximately 8:30 I received a message from one of our employees that Ms. [redacted] had called today stating that she had a potential warranty claim on her 2006 Chevrolet Malibu repaired by our company in 2012. I returned her phone call...

promptly at about 10:30 this morning and told her that the parts that she thought we replaced (both front struts) were in fact not worked on at all. We replaced a few other pieces on the passenger side of her front suspension, but not the struts. I even offered to take a look at the vehicle for her, at which point she stated that she no longer live around us.  I emailed her a copy of our final bill as documentation that we did not in fact ever replace the struts in question. Furthermore, we only did work on the passenger side of her vehicle, and since she is stating that she would need both struts for replacement, there is no way that the collision would have even necessitated work on both sides since it was isolated to the passenger side.Ms. [redacted] also states in her claim that she emailed and tried to call us previously without returning her call. I have no such emails (the address is [redacted]) in my account and this is the first phone call I received about the issue today. I would ask that Ms. [redacted] provide proof of such emails if they were in fact sent, as I show nothing in my regular email folder or spam folder. I called her within two hours of getting the message in reply, which is more than prompt for the first time hearing about this. I do not know what else I could have done differently to handle this communication more fairly.In conclusion, the first time I heard about any potential issue was today, and I feel I responded in a more than reasonable amount of time (about 2 hours). Also, the worksmanship issue in question is nothing that we actually did, so we cannot warranty something that was never worked on . I've attached a copy of our final bill for reference, which is the same bill that I sent to Ms. [redacted]. After I received this, I contacted Ms. [redacted] for clarification on the communication, at which point she told me that she had emailed me and a previous employee (who no longer works for us) at our old emails on our old website. I hope the Revdex.com understands that we communicated in a timely manner a situation that wouldn't have been covered anyways. Thank you, [redacted]