Ned Stevens Gutter Cleaning & General Contracting, Inc.

Review: A long time ago, approximately 6+ years, we used Ned Stevens Gutter Cleaning. After a bad experience with the company, we informed them that we would never use them again. However, usually every year, we get telemarketing calls from them. I have requested no fewer than four times that they do not call us, and remove our number from their list. Each and every time, I was assured that we would not receive any more calls. We have also been on the national do not cal list for ages. Today, we received a call while I was in the basement and the phone there does not have caller ID. I answered the call, said hello, but there was no voice on the other end. When I went to a room that has caller ID, I looked in the call register and saw it was Ned Stevens. I explained to the person that answered that I have requested numerous times to be removed from their list. Their answer was frivolous. I told them that I was reporting them to both the FCC and Revdex.com.Desired Settlement: I would like it in writing that they acknowledge my request to never be called again, and will finally respect my wish.

Business

Response:

All of our calls are recorded for Quality Assurance. I have searched all of our phone records going back as far as January 1, 2011 and the only call that appears is a call yesterday, 7/7/14, where the customer called us to complain. The fact that there are no prior calls recorded means that we did not have prior conversations with this customer (meaning, we could have called them but they did not answer because they saw our name on their caller ID). As such, if we are calling and the customer does not answer because they see our name on their caller ID, we do not know that they do not want us to continue to call, and so the calls continue. This customer is now on our internal Do Not Call list, and will not be called again. We apologize for the inconvenience and are happy that this matter has now been resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. In reading the response from the business, it is clear how the Revdex.com game can be played from the business side of issues. The bottom line is that I do not have the time to keep disputing facts they put forth. Over the years, I have had this problem with them and, not so surprisingly, every person I have spoken to over the phone denies that they can produce a record. Makes me think the business response is nothing more than a clever way to smoke screen past and continuing business practices. Only when they are reported does something get done. Coincidental timing? I think not. However, I now have it in writing that they will never call again.

Review: [redacted] showed up at my home in November unannounced. They were starting to go on my roof when I told them I didn't want their service. The 2 men packed up and left without rendering service. They showed back up 2days later and were again tur[redacted] away before any work was done. The service had not been requested. On November 20, 2015 I received an email with an invoice for $192.00. I called [redacted] and told them that service was declined, no service was rendered, and I would not pay. Trying to be nice, I did say leaves were still falling and it didn't make sense to have service and that I could not afford the service. The sales people are very pushy and to avoid conflict when the saleswoman mentio[redacted] coming in December sometime I waffled, not anticipating they would show up again. They showed up today, December 14 and were again tur[redacted] away. When I called the company, the sales person refused to cancel service saying we still owed $192.00 even though he admitted service was never rendered. The sales person was [redacted] and the # I called is [redacted]. This is a scam, harassment, and trespassing. I have found several instances online of people having similar complaints. This needs to stop. I have also called the local police and lodged a complaint. I refuse to pay a ridiculous amount of money for services that were never rendered and I do not wish to ever be contacted by [redacted] ever again. They need to be fined, investigated and shut down for this scam and intimidation program they have going.Desired Settlement: I want an email from the company stating that they were wrong to bill me for services never rendered, that no payment is expected, and a guarantee that they will never contact me or show up at my home uninvited ever again. I'd also like to see a hefty fine lodged against the company since this is obviously a common, illegal, and unethical practice of theirs.

Business

Response:

Calling us a "scam" is terrible. We provide a service when people request it, and that's what we did here. On 9/1/2015 at 1:40 P.M. you asked us to clean the gutters in the fall. We reviewed the recorded call and we even sent it to you so you could hear it and you agreed in a later call that the service was authorized. So thinking that you wanted service, we sent a crew to your house who did the job. But you said you tur[redacted] them away because it was too early, so we agreed to come out a SECOND time, for no extra charge (that call was on 11/20 at 12:29 P.M.). And in December we came out AGAIN. So that's 2 crews, 4 men, driving to your home in our busiest time when so many others are patiently waiting for service, to perform a service you requested twice, on recorded calls for anyone and everyone to hear, and yet we are somehow running a scam? Again. that's truly terrible of you to say. We did every single thing you asked of us, and did so twice, and in the end the job was credited (which we told you on 12/14 at 11:26 A.M.) So, unlike others who received our service only once, you will pay nothing for having us to your house twice. We agree with you that we will never service your house again.

Review: Ned Stevens came to clean my gutters today as the final service for my one year plan. The crew that came out did not clean up after themselves and left the leaves from the gutters on my property. When I contacted Ned Stevens to complain about the issue they offered to send a crew out to get the debris but advised that it would not be today. My town does not allow leaves to be left in plastic bags and garbage cannot sit out in front of the house if it is not garbage day. Of coarse leaves were picked up in the town this morning before the gutters were cleaned, so means it would be another week before the leaves could disposed of properly. I told the rep that because no one would be able to come get the mess today that I would have to pull the mess into my garage, place it in the proper paper bags for leaf disposal, and pull it out again. If I am paying for a service I should not have to clean up behind the people I am paying to do the work. Additionally the customer service rep said "if it's that much of an issue, can can notate the account." I could definitely do without the sarcasm and that fails to solve the current issue at hand.Desired Settlement: I am VERY unhappy with the service that was rendered today and the customer service once I contacted Ned Stevens. Since I had to clean up behind the work crew, I would like a refund in the amount of $112.35, which is the amount I was charged for this scheduled "cleaning."

Review: Ned Stevens has sent someone to my home to clean my gutters without authorization on numerous occasions I told them to stop and I was reporting this complaint to you.Desired Settlement: Stop trying to trick customers in to using their service.

Business

Response:

You have reported the wrong company to the Revdex.com. We have only been to your house once on 5/20/10 for a service you requested and paid for. We have not been back to your home since that day. Please notify the Revdex.com of your mistake and withdraw your complaint against us. Thank you.

This company does not do what they claim. First they come on site with a crew that had limited ability to communicate due to a spoken language barrier. Next we had to point out clog areas that at first they claimed did not exist and then after being told went back and cleaned those areas out. Their claim of providing a complete gutter system inspection is joke. We called them knowing of at least three specific issues and did not report any of them as existing. Would not recommend this company to anyone.

Review: We hired Ned Stevens Gutter Cleaning service on Nov. 1, 2013. They came out on Nov 5th to clean the gutters, which I paid for.

We received 2 emails from Ned Stevens Gutter Cleaning service one on Nov 1st and one on Nov. 5th 2013 both stating "At the present time, you are scheduled for automatic service on or about the week of 12/15/2013."

Initially, I had requested the option to cancel future service and was told by their representative that "I could change or cancel anytime" (documented in a recorded message by Ned Stevens Inc.)

The service men showed up on Nov 26, 2013 a full 19 days before the next scheduled service (12/15/13). This precluded my intention to personally inspect the gutters well before 12/15/13 to determine if I indeed needed the service. I feel the service was premature and unnecessary.

Additionally, both my wife and I spoke with [redacted] (Ned Steven's representative) on 2 different occasions explaining our dissatisfaction. Our issues were dismissed, a new invoice was sent including a $2.00 service charge.Desired Settlement: I am asking that the amount invoiced to me ($112.35 plus service charges) be voided. Also, I would like an apology from Ned Stevens, Inc. for their lack of professionalism.

Business

Response:

While we are sorry you were upset, we were only trying to provide the best service possible. When you set up your service schedule on 11/1/13, your schedule was emailed to you. That email says in all capital letters "PLEASE NOTE THAT THESE DATES ARE APPROXIMATE DATES ONLY. EXACT DATES OF SERVICE MAY VARY DUE TO EARLY OR LATE FALLING DEBRIS, WEATHER CONDITIONS, OR OTHER NECESSARY SCHEDULING ADJUSTMENTS." As you may recall, a large snowstorm was forecast for early December and did in fact hit the area in early December. As such, the schedule was adjusted to try to perform all work before the winter precluded your service from being performed. In the end, most of the homes which we were not able to sevice before the snow hit have still not been cleaned.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Irrespective of your email in capital letters indicating "EXACT DATES OF SERVICE MAY VARY",

the fact remains that each residence in your Area of Operations IS affected by different degrees of leaf fall. In the case of our

residence A) we are not surrounded by deciduous trees and

B) I observed your crew mid-job and saw little to no debris being blown from our gutters.

At best you should have notified us of your (3 week)EARLY visit and is there not a company common sense policy that if you report to a residence

and find no debris to move on to the next client without billing the occupants for unnecessary service ?

Regards,

Business

Response:

With all due respect, November 26th is the perfect time to have your gutters cleaned, and it is the time slot that most of our customers desire. The reason most people want this spot is because the leaves are more than 80% down by that point. I have no doubt that there was debris in your gutters on November 26th. If not from your trees, then from all the neighboring trees. However, if you still feel that we arrived too early, we are willing to come back as soon as possible, weather permitting, and re-clean the gutters at your home at no additional cost (just the cost for the November service). I think this is a fair offer and result.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me with 3 clarifications:

1) we will pay Ned Stevens the initial outstanding amount of $112.00 (no interest charges) once they have returned to clean our gutters.

2) We request that Ned Stevens advise us in advance with a specific date and time when they plan to provide this service to us

3) Once they come to clean our gutters we do not want any further services from Ned Stevens.

Regards,

Review: I hired Ned Stevens Gutters in Oct. to clean gutters and do some minor repair at two locations. which they assured me they will happily do. They were to let me know when they arrived. They didn't. I found one invoice in bushes a week later at only one location. I followed up to remind them they needed to email or mail invoices. I also told them that the problem they were to address, was not repaired. They were nasty on the phone and belligerent. Finally, they acquiesced to return. Not only did they not repair the problem, but they created a new one. Another round of frustrating phone calls and emails with nasty responses yielded their agreement to return. I'm hoping they adequately corrected the problem they agreed to address initially. I plan to pay the invoices but if problem still exists, I will hire a different company as this company is unwilling to perform quality service or stand behind their workmanship.

Revdex.com should take a look at Yelp reviews. Apparently, mine is (sadly) not a unique experience. This company does not deserve the high rating from Revdex.comDesired Settlement: IF promised repairs/service was not performed adequately and the problem still exists, I would like a refund because I will need to pay a different company to repair the gutters. I do not wish to be contacted by this company. They are downright nasty and unsavory.

Business

Response:

The only thing that is sad here is the fact that, despite all our best efforts, it is impossible to make this person happy. There was not one belligerent phone call, and I invite the Revdex.com, as I did all Yelpers, to listen to the phone calls for themselves so that they can hear the truth (the calls can be emailed very simply). The calls show the opposite of what this person says: they show a company struggling to deal with an incredibly difficult customer (probably the most difficult we have faced in years) who hangs up on customer service staff trying to help her. And speaking of Yelp, we have close to 50 4-5 star reviews that were filtered by Yelp via their own internal filtering process. We are a 4+ star company on Yelp if it were not for their filtering process (which is why they are the subject of numerous class action lawsuits which we soon are joining). We are A+ rated by the Revdex.com because most of our customers love us, and rightfully so: for 50 years we have worked very hard to make every customer happy.So what did we do here to try our best to make this customer happy? We sent out our head QC Manager to each house multiple times to re-clean, re-repair and re-inspect, and he has relayed that the jobs were perfect. But, as stated, you can't make everyone happy, no matter how hard you try, especially when they simply don't want to pay a bill for services rendered.As we have advised this customer already, her 1.5% service charge continues to grow. And just as Arlington Properties would expect payment for services rendered, we expect the same, and are prepared to proceed with collections and litigation.

Review: Ned Stevens came to clean my gutters on 12/18/2014. Later that day I got an email from them ([redacted] - [redacted][email protected]) that I needed a repair with a quote of $1220.00 for a new gutter install. After speaking on the phone they said they could lower it to $1100 but I needed to get it done b/c there was a sag in my gutters that would cause rot.

I called a reputable company, [redacted] Gutter services, and they came for a service call on 1/12. They came and found NO issues that would warrant a repair. In fact, they claimed my gutters are in perfect shape and that the rep at Ned Stevens was probably just trying to get incentive sales by trying to sell me a new gutter.

I had to pay $115 for the service call to [redacted] that results in NO repairs (as a general service call).Desired Settlement: I want $115 to cover the cost of their falsified claims that I paid to [redacted]. I have a receipt from them that I can show with proof that state "gutter inspected with no problems found; water drainage is also working properly". This is NOT acceptable to try to take advantage of customers that have to rely on words of Ned Stevens Gutter that a repair/replace of the gutter was needed.

Business

Response:

We have been doing this work for 50 years, and if our crew found a problem, then we believe there was a problem. We will send out our QC Manager in the next few days to inspect the job and double check the information given by the foreman who did the work. If the information given by the crew was wrong, they will be suspended or fired. We do not take our job lightly. Note that there is no incentive to either the crew or the phone operator to sell the work. If we find a problem, we report it. It's that simple. After the QC inspection that is performed, we will contact you and let you know what we found. While I cannot think of a time we have ever been wrong, it doesn't mean that the crew here did not make a mistake (such as entering information for the wrong house). Again, we will let you know what our QC Manager finds after his inspection.

Review: In December 2014 a gutter cleaning was performed by Ned Stevens Gutter Cleaning, whom we had never used before. At that time I had mentioned that I might need a gutter cleaning in June. On June 10, 2015 we had our regular gutter cleaning person clean our gutters for us. On June 19 I found a bill for $244.61 hanging on my front door [redacted] left by Ned Stevens. I called the number on the bill and told them that I had not made any appointment to have my gutters cleaned and my regular guy had already cleaned them and did not understand why they had come and what they cleaned. They referenced my December conversation. I told them that at that time no appointment had been made and nothing was scheduled. They cannot show up at my house and provide a service without first scheduling and confirming a date and time, like other service providers. I was told that this is how they operate. I informed them that I do not agree with this practice and they cannot provide a service without a prior confirmation or contract. I had been taken advantage of based on a conversation I had 6 months before. He told me that I should have called and cancelled. I told him that there was no appointment made and also that I no longer had their name and number. I spoke with the manager and did not get anywhere. I informed him that I would not pay the bill and will file a complaint.Desired Settlement: I should not have to pay $244.61.

Business

Response:

We do not perform any service unless it is clearly authorized by the customer. For our customers' convenience, we pre-schedule service for future dates if the customer authorizes us to do so. The June service that this customer is disputing was clearly authorized by [redacted] on December 11, 2014 at 7:50am. All calls are recorded for quality assurance and we have reviewed the call. The customer was aware that we would come out automatically for the June service (as we did for the fall service), and at 5:52 in the call, she specifically requested we arrive some time in the middle of June. The customer asked when she would be billed for the June service and at 6:10 she was told that we would leave a bill for her in the door when the job was complete.In the end, all we did was exactly what we were told to do. The call is available for review any time and can be emailed. If you would like to review the call, please email your request to [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The information is not true.

Regards,

Review: Company alleges that service was consented via phone contact. Only contact could have been through an unrequested phone solicitation. Elder resident claims not to have requested service. Company visited residence on 4/22/15. Care giver instructed workmen to leave premises. Company states work was performed at that time. Care giver states that if any work was performed it was incomplete. Company will bill for alleged work done on 4/22/15.

On 4/23/15 a letter arrived via USPS from Company outlining dates for future service.

I phoned company to cancel all service and insisted that there be no future contact from them.Desired Settlement: In addition to insisting on no contract from this company in the future, I must strongly urge you to flag this company for unethical business practices.

Business

Response:

We have been in business for over 50 years, we are A+ rated, and we a family owned and operated business. Our job is to provide a fair and honest service to our great customers. As we do with all of our customers, we called to see if you wished to have a service performed (we had performed service for you in the past). The person we spoke with agreed to have the service performed. We LATER learned that that person suffers from dementia and didn't have the capacity to authorize the work. As such we credited the bill and cancelled the future services. As we did nothing wrong here and in turn provided you with a service for free, and I can't understand why you are filing a complaint against us with the Revdex.com.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Ned Stevens charged me for a gutter cleaning service, then never showed up to perform the service.Desired Settlement: They need to refund my credit card. They should not collect their service fee BEFORE they provide the service!@

Business

Response:

We are sorry that you are upset. You were scheduled to be serviced on Thanksgiving, and we were prevented from working that day due to the freezing temperatures. Thereafter, it snowed and we were stopped all together. In our 48 years we have never missed a job, however, we can't control the weather. We want to work and our crews want to work, but we cannot risk our men's safety and health by making them work when it's freezing outside. Our records show that you have been refunded for your payment. We are a pre-paid service, like many businesses are, but that does not mean that we hold your money if we can't perform the work. As such, you were refunded.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I was advised that the service would cost $155 and I agreed to that. They then came to my home and stated that they misquoted me and would contact me later with a new price. They called me and advised me the charge would be $270. I agreed to this. When I checked my statement they charged for both $155 and $270. I called them and explained the issue and they stated they were sorry that they did not explain that the charge for the service was both figures. I did not authorize this and would not pay this much to clean my gutters.Desired Settlement: A credit for the $155.

Business

Response:

We are sorry that you had a bad experience. We have already suspended the crew indefinitely based on your call yesterday. The customer is always right, and if the customer says they left a mess, they are suspended without pay. As for the telephone call with the agent, most calls are recorded for quality assurance, and I will review the call to see if the agent was completely clear about the separate screen removal cost. If not, you will be refunded for the screen removal cost and the agent will be suspended without pay as well. We are A+ rated and in business for 50 years. We have been able to grow due based on our customers’ happiness, and the majority of our new customers statistically come to us by way of ‘word of mouth.’ Again, we are sorry you are upset and I will be in touch with you about the call once I have reviewed it.

Review: Business was engaged to perform work (gutter cleaning) in December. No work was attempted until April. I was charged for services in December. When crew arrived at my residence,, they claimed my roof/gutters were too high for them and did not perform service. I contacted business for refund. They did not acknowledge issue and did not tender a refund.Desired Settlement: Issue refund; stop false advertising; stop charging customers for work not performed

Business

Response:

I handled this matter personally with this customer and the customer's information is wrong. The customer hired us at the end of December to clean his gutters. It was winter and we had received a significant amount of snowfall. He was advised we would perform the work as soon as possible and was told the service was weather permitting. Based on the harsh winter, heavy snowfall and low temperatures, we were not able to perform the work until April. However, when we arrived at the house, our crew reported that the upper gutter was far too high for us to reach (which is a problem the customer has reported he has had with other companies and so he was aware of this potential problem.) The crew took pictures of the ladder and the gutter to confirm that the gutter could not be reached. The safety of our crew is most important for us and we will not put them in harm's way. Once we learned of the issue we advised the customer and refunded his credit card in full, immediately (during that phone call).

Review: After having Ned Stevens perform gutter cleaning on my 10 year old home with no trees close, they told me I needed all new gutters for a price of $2,500. At the time they said that I verbally approved to have them systematically clean the gutters, which I do not remember giving them. I had another company come to my home for a second opinion and was told that the gutters did NOT need to be replaced at this time and that they could fix the pitch of the ones that needed the repair. Last week [redacted]'s gutter company came to my home to repair and clean the gutters. To my surprise my mother called me to tell me that someone from a gutter company showed up today to clean the gutters. I asked her to go out and find out what company he was from, when she called ,me back she told me he was from Ned Stevens, at which time I told her to go out and tell him to get off the roof, that I did not approve for him to do the work. Obviously, there was not a need to have the gutters cleaned again and he was not there long enough to have completely finish the job. In the meantime I called the company and told them how upset I was that they sent someone and to cancel any and all contracts they may have thought I had with them. To my surprise, I had a message on my cell phone that the technician finished the job and that I would be charged $176 for today's gutter cleaning. I called back immediately and told them that there was not reason for him to have done anything to my gutters because they were just cleaned and repaired last week and that there was no way that he could have finished the job in 15 minutes. The person on the phone said that he did finish the job and that he would not have begun it if it did not need it. How can gutters with no trees above them close by need another gutter cleaning in ONE WEEK? I think Ned Stevens is ripping me off just like they tried to when they told me I needed all new gutters on a ten year old house with no trees taller than my guttersDesired Settlement: I do not want to be charged for the gutter cleaning in the amount of $176 for services they say they supplied which I did not need.

Business

Response:

This is a tough one for us. Our records go back 6 years, and for that long we have been servicing this customer in the spring and fall, every year. This job was scheduled by the customer and when a customer schedules a job, we feel it is our job to do it.

The crews who are assigned the jobs are instructed to perform the work. Many times customers want the jobs performed as part of a real estate closing or as part of an inspection. We don't want the crews to decide which gutters they should clean and which they should not clean. Instead, we rely on the customers to tell us that they don't want the service. We would have wished that the [redacted] called us to cancel the job to avoid an unnecessary trip to their house at a time when there was so much demand for our service.

In 48 years, we have never missed a job. While there are service delays caused by weather, we get to every job on the schedule.

As such, we were only doing what we thought the customer wanted us to do.

That being said, we don't want this customer to be upset. As such, we will do this customer's spring service for half price, so long as we can stay their gutter cleaner.

As for the gutter problem found, we stand by our crew's finding and the recommendation of replacement. We will be happy to send our QC Manager to the house to re-inspect with photographs and explain why replacement is necessary. Also, gutters cannot be re-pitched successfully. Pulling a gutter off a house causes it to dent and bend. Like a soda can, it will never go back to its proper shape. As a result, you will be reinstalling a dented gutter on a home, leaving gaps between the gutter and the fascia. That is poor quality work and does not meet our standards. That gutter should have been replaced, and it will fail again. But, as said, we are happy to return while the customer is home to look at all of the remaining gutters.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

In the first place, Ned Stevens has not been cleaning or had a relationship with me for 6 years, the first time they ever cleaned my gutters was this past year. It was the first time I have had that service performed on my home, which I built and closed on March 30, 2003. Secondly, the other company which came and looked and repaired my gutters, who are also a very well known gutter business in NJ, said that I did not need new gutters and there was only one place on a small gutter that he even saw a pitch problem and he would be able to not repair it but do something to rectify the pitch problem.

Secondly, when their worker was there he tore out all of the rubber caulk that is in the corners (and suppose to be) of the gutters. I did not know about this part until I started to decorate for Christmas and found pieces of it laying in my bushes and plantings.

As it is I am going to have to have the other company come out to repair the damage that the Ned Stevens worker did to the corner gutters and pay for the repair myself. As far as I am concerned if I see them on my property ever again, I will call the authorities. I have also alerted my neighbors and asked them to spread the word and also keep an eye out to make sure that they never come to my home again.

Regards,

Business

Response:

Yes, you are correct that we have not serviced you for the last six years, my apologies. However, the service was authorized and performed as scheduled. Our sales calls are recorded for Quality Assurance and I can send the call to you if you would like to hear it. Beyond that call, when we arrived to do the work and announced ourselves, we were told to do the job. As such, the job was twice authorized and it was performed. Therefore, we are entitled to payment for the work we performed.

As for the estimate, you agree that there was a problem that required a repair, so I don't know why you are upset with us for finding the problem. You don't have to use us to fix the problem, but performing an inspection is a part of our service, and our inspection showed a problem that was substantiated. Although another company would fix it in a different manner, we have higher standards than quick fixes that don't work. Quick fixes only cause you to spend more money down the road if you want the job to be done properly.

Lastly, as for the silicone, we did not scrape it out. If the silicone is sitting under water due to an off-pitch gutter, then, just like a pot that is in soak, the silicone peels off. That silicone would be as loose as the loose debris sitting in the gutter. The fact that it came out is more proof of the fact that the gutters need some serious attention, and not a quick fix.

Again, we are sorry you are upset, but we were only doing exactly what we thought you wanted, and we were very thorough about the job we did.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Obviously, they cannot get their facts straight! I would like them to provide me with a recording of their letting me know that they were going to show up at my home to service the gutters and my approval of the same!

Regards,

Business

Response:

The service was authorized on 5/31/2013 at 9:54 A.M. We will email the recording of the call to [redacted]. The service was both authorized and performed.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I am not speaking about the recording where I supposedly accepted a contract with you for the year, I am speaking about a confirmation that you would be sending someone to my home on the date in question. No matter who I have a yearly contract with, they always call to confirm that they would be coming to my home for a service call and I DID NOT receive a telephone call confirming a service appointment!!!

Regards,

Business

Response:

In our nearly 50 year history, we have not called before coming out. We set people up on a schedule and we come out automatically. The schedule you were on was authorized by you and we announced ourselves when we arrived, never having been turned away or told to not do the job. All we did in the end was what you asked us to do.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I do not know ANY other business who does not call the day before showing up at a home to provide a service whether or not they are contracted for said service. Even my Pest Control company calls the day before they are servicing my home, and they do not require access into my home.

When your service person showed up at my house the reason they were not turned away is because the person who answered the door is my 80 year old mother who does not own the home! Consdering all of the damage that your service person did to my gutters and the fact that I have to have another company come in and repair, you are not receiving a dime from me. END OF STORY!!!!!

If you would like, I will retain an attorney and deal with this in a legal action.

Regards,

Hired company to install new gutters on our home which they did to our satisfaction. When the work was completed, I paid for the balance with a check. The installer gave me a receipt to sign and indicated paid in full with my check number. I did not look closely at the small print on what I signed but a month later I received an email for a gutter cleaning appointment at a cost of $220 per cleaning. This company does not allow you to respond to there emails which in itself I find shady. I called and spoke with a rep who told me that I when I signed the receipt that I also gave consent for gutter cleaning. This practice, I find also to be very shady. I of course told the rep to cancel any work and will never use them for anything again. It's a shame because they probably could have earn my future business in maintaining my gutters.
I would be very careful with correspondence making sure to get everything in writing and of course don't sign what you haven't read.