I first learned of the complaint on October 2.nd, when I came back from vacationSince I was not involved with this project, I consulted my V.P-General Manager [redacted] , who sold the project, and ***, my partner who did the installation, and my attorneyI also called the customer to see if we can discuss the issue, and he told me that there is no use of us talking because he already hired another company that makes custom stairs do the project, and he wants us to pay him $1,1660, what was our original estimate for stair installation I would like to first reiterate that NEDCO FLOORS & MORE, INCDID NOT CHARGE HIM ANYTHING FOR THE STAIRS INSTALLATION Customers decided that they wanted the stairs installed differently from the proposal agreement provided By Nedco Floors, and they decided to have another contractor do the stairs project These are the explanations from our V.P.-General Manager, and our installer of what transpired: On July 28,2014, our V.P came and provided a proposal for installation of LAMINATE flooring in the office, living room, hallway and stairway (which includes steps) in customer's homeThe price for the full project was $ 3,Customers accepted the project verbally, purchased the laminate flooring from the store, and installation began on Aug27th, The installers working on the project prepaired the entire area since this was supposed to be a one day jobCustomer also insisted that the isnstaller cuts the spindles on the railings, since he was planing to buy and install new steel railings right awayThat would save him work of cutting the spindles Installers finished the insallation of the flooring in the office, living room and the hallway and Customers were very pleased with the jobAfter [redacted] prepaired the stairway and started installation of laminate flooring, Customer told him to stop the stairs installation because he did not like the way how the new stairs lookInstaller told Customer that the stairs were not finished and showed him the pictures of some completed stair jobs he did, that were applied in the same mannerCustomer said that he liked how the finished stairs would look, but he wanted to change existing railings and install a steel railings and have the end pieces of the stairs done in wood (the rest of the stair treads and risers would be done in laminate as provided in the proposal) It was agreed that the Customer would hire the "custom stair company" to do his railings and end of the stairs, and when that was done, he would call us to finish the stairs with laminate planks and stairnosesSince the Customer when the railings and end pieces would be done by another contractor, Installer asked the Customer to pay for the parts of the job that were completed, and TO PAY FOR THE STAIRS AFTER WE FINISH THE STAIRS INSTALLATIONCustomer only paid us $1,for the woork that was completed, (not $3,371.00), plus he paid the Installer $directly for the hrs of stairs preparation, which would be deducted from the final payable amount for the stairs installation when we completed the job Customer promissed us that he would call us back the next day at the latest, to let us know when the Installer could come back to finish the stairsWhen we did not receive the call from the Customer the next day, TheVP-General Manager and Installer, left multiple voice messages to learn when the completion of the stairs could be scheduledCustomer never returned their messagesAfter several days of trying, our Secretary/Office Manager finaly got a hold of the Customer, and Customer told her that he hired another company to do his stairs installationBecause Customer already paid for the rest of the installation, and did not pay anything for the stairs installation, we thought that our project was completed and paid in fullWe were not aware that any issue existed until we received the Customer complaint from Revdex.comOur VP/GenMagrleft messages about meeting with Customer trying to resolve the issue, but customer never called back There are two basic ways to do the flooring installation on the stairs The first, which was provided for in the proposal agreement for the Customer, involves installing flooring planks on the stair treads and risers, and stair noses on the edgesThis method is the most common, most economical and standard way to install LAMINATE flooring on the stairs The second way to do the flooring installation on stairs is a "custom stairs installation", where the whole step is made out of the solid wood (not laminate)Those " custom stairs" are custom made out of wood for each job by the finish carpenters, and they are lot more expensive than the stairs made with laminate planks and stair noses Nobody in our company ever implied that this Customer stairs installation would be custom made out of wood, because that is not a service that Nedco Floors has ever providedAll the flooring and stairs materials specified were made from LAMINATE, and were purchased by the Customer I think that Customers decided they wanted "custom stairs", after their meeting with the "custom stair company" that is going to do their railingsNEDCO FLOORS takes no issue with that-this is a construction business, and changes in the scope of work happen all the time, and the final price is adjusted upon the completion of the job As far as the complaint about unsafe stairs, that was not our faultIf we were allowed to to complete the installation as per our original agreement, the stairs would have been done in one dayCustomer insisted that the installer cut the spindles at the begining of the job, then decided to hire another contractor to do the custom stair installation, and refused to communicate with usWhen we were finally able to get in contact with the Customer, he said that he already hired another contractor and does not want us in his houseAt that point, "the stair project", became Customer's (and new contractor's) responsibility The Customer decided to change their stair installation, and hired a different contractor to do itThe new project is between two of them, and has nothing to do with NEDCO FLOORS AND MORE, INCHowever, in an effort to show our good faith and our interest in our customer's concerns and satisfaction, NEDCO FLOORS AND MORE, INC is willing to refund $,charged by the Installer for the stairs preparation, provided that the Customer sign a waiver prepared by our attorney, releasing NEDCO FLOORS AND MORE, INCfrom any and all liability arising out of the stair installation that was performed by the outside companyNo other offer will be made
In response to Mr [redacted] ’s comments I would like to address the numerous untruth’s, misleading statements and inconsistencies that he made but first let me say that neither my wife nor I am a stair or flooring expert My wife and I entered into a contract with NEDCO FLOORS and MORE because they were supposed to be the experts in flooring installation When [redacted] , the person who quoted the job to us, stated that his installers could put laminate on our stairs we took him at his word We expected that the work could be done with the materials that he listed we should buy and that the work could be completed with no additional contractors in order to complete the job When we asked him about the balusters and he said that he could remove those for us as part of the job and that they could easily be glued back into place we again took him at his word These were unfortunately all untrue statements and as for the other claims that Mr [redacted] made I will address them below: I also called the customer to see if we can discuss the issue, and he told me that there is no use of us talking because he already hired another company that makes custom stairs do the project” – Mr [redacted] offered to come over to our house to inspect the work and see what his company could do in order to “fix things” I informed him that there was no need to come over to our house because we had waited over a month to hear back from his company When no one contacted us we had to hire another contractor to finish the job and that we were already in contract with them I sent this contract to Mr [redacted] to review and told him that I would be happy to supply pictures of the stairs if he wanted He declined Customers decided that they wanted the stairs installed differently from the proposal agreement provided By Nedco Floors, and they decided to have another contractor do the stairs project.” – This is 100% not true After the installer had installed the first two steps he called me over because he did not think that I would be happy with the final product He explained that since one side of our stairs was exposed he did not have the ability to “cap” the end that did not meet against a wall He further explained that he never installs laminate on “these types of stairs” for NEDCO FLOORS and MORE without having some sort of edge for the laminate to be installed against I told him that this was the first that I had heard about any of this and that [redacted] had not mentioned anything of the sort when we originally talked and that I had bought all of the supplies that [redacted] had recommended He responded that that was pretty typical as [redacted] does not know how to do the installation on stairs, which is why he does the quoting After talking at great length about our options with the stairs , [redacted] said that he did not have the skill to install a “cap” on our stairs and that there was nothing he could do It was at this point that I said I guess we will have to find someone else to finish our stairs correctly and mentioned that I would be filing a complaint for the poor workmanship [redacted] tried to tell me that if I could find someone to put a “cap” on the stairs then he would be able to finish putting down the laminate I expressed to him that I did not have much faith in NEDCO FLOORS and MORE to be able to finish the job to which he replied that he could do the job without NEDCO knowing At no point did I ever show interest in this idea or commit to his offer We never wanted to get another contractor to finish this project but we were left with no other choices Customer also insisted that the installer cuts the spindles on the railings, since he was planning to buy and install new steel railings right away.” – This is not true I had no plan on how we were going to reinstall the spindles, plus I never mentioned that we were going to get a steel railing, I’m not sure where that came from Also, I would like to point out the removal of the spindles was a necessary step for installing the laminate on the stairs Without doing so, you would not have been able to lay the laminate as the spindles were installed directly into the stair as our exposed edge had no “cap” in which to install the spindles After [redacted] prepared the stairway and started installation of laminate flooring, Customer told him to stop the stairs installation because he did not like the way how the new stairs look.” – Not true Please see # above Installer told Customer that the stairs were not finished and showed him the pictures of some completed stair jobs he did, that were applied in the same manner.” – Not true [redacted] never showed me any pictures of a job that was similar to ours What he showed me was that each job they did, had a “cap” or a wall for them to install the laminate against It was agreed that the Customer would hire the "custom stair company" to do his railings and end of the stairs, and when that was done, he would call us to finish the stairs with laminate planks and stairnoses.” – There is no truth to this statement When the installers left, I had no options and an incomplete staircase with no spindles I was forced to find another company to finish the job that NEDCO FLOORS and MORE claimed that they could do but were unable to complete I was left with an injury hazard and an eye sore My sons are young and had accidents on the stairs, thankfully not bad, because of the unfinished railing and we had to find other arrangements for the past month for my wife’s business which has been an increased expense that we were not anticipating I never agreed that I would contact NEDCO FLOORS and MORE to finish the laminate as explained above When we did not receive the call from the Customer the next day, TheVP-General Manager and Installer, left multiple voice messages to learn when the completion of the stairs could be scheduled“ – [redacted] has not called me back once since they failed to install our flooring as we agreed to and I’d be happy to provide phone records that support this After several days of trying, our Secretary/Office Manager finally got a hold of the Customer, and Customer told her that he hired another company to do his stairs installation.” – The office manager only contacted me after I filed an original complaint with the Home Service Store, a division of [redacted] that handles payments and mediation I explained to her our complaint and told her that we were looking for financial compensation She told me that was against company policy but that they might be able to decrease the cost of the job and that she would have [redacted] contact me I told her that I did not want to conduct business with [redacted] because I did not trust him and she explained that he was the only person available who would do quoting Reluctantly I agreed that he could call me to set up a time to come over but that I wanted to see photo evidence of projects that they had completed in the past that were similar to ours She said ok and that was the last contact I had with NEDCO FLOORS and MORE until this complaint was received This exchange occurred during the first week of September We were not aware that any issue existed until we received the Customer complaint from Revdex.com“ – This is the claim that I take the most offense with As I mentioned in #8, I filed a complaint with the [redacted] ***, complaint # [redacted] , on September 1, We were assigned a representative; [redacted] and she contacted NEDCO FLOOR and MORE on our behalf several times over the next two weeks There were ample opportunities for NEDCO FLOORS and MORE to resolve this situation before a complaint was filed with the Revdex.com but they refused all of them There are two basic ways to do the flooring installation on the stairsThere are two basic ways to do the flooring installation on the stairs“ – As I mentioned at the start of this response, I am not a flooring expert but NEDCO FLOORS and MORE should be As Mr [redacted] tries to point out this is the basic type of installation method used by laminate installers What he fails to point out is that you need a wall or some sort of vertical surface to have the laminate meet with As I have explained our stairs do not have any such surface on one side Whether, NEDCO FLOORS and MORE were not aware of this or if it was an oversight on their part, it is unacceptable that they committed to do this job without the expertise to accomplish it I think that Customers decided they wanted "custom stairs", after their meeting with the "custom stair company" that is going to do their railings“ – This speculation is pure fiction and a convenient excuse for why NEDCO FLOORS and MORE should not be found at fault After the installer left I had no options and started taking other bids to complete the stairs in laminate I contacted flooring installers and general contractors Each of them declined the job as soon as I told them about the exposed wall and lack of “capping” as they said this type of job was too difficult and each one of them recommended that I contact a stair company It wasn’t until after meeting with two different companies that specialize in stairs that we entered into a contract to have them complete our stairs This was on September 15, As a final note, we only decided to go with hardwood treads for our stairs after the stair company pointed out that even if they installed an end cap on our stair case so that we could then have laminate installed, the laminate would not meet flush with the “cap” as the laminate was thinner than the wood used for the “cap” This was not an acceptable solution for us and we were left with only one option to complete our project Customer insisted that the installer cut the spindles at the beginning of the job, then decided to hire another contractor to do the custom stair installation, and refused to communicate with us.” – I would just like to point out again that the spindles were removed in the course of the laminate installation and that we had to use a custom stair company because NEDCO FLOORS and MORE was not capable of completing the job Furthermore, we responded to every attempt that NEDCO FLOORS and MORE made to communicate with us in a reasonable amount of time For the reasons I have explained and the fact that I think NEDCO FLOORS and MORE should be held accountable for committing to do a job that they are licensed for but are unable to complete, I refuse the offer of $in compensation and defer judgment in this matter to the Revdex.com I think that what we are asking for is more than fair considering the increased costs we have had to incur and the amount of extra time it has taken to complete We are left with a large unexpected expense in order to make our home safe and livable again We likely would have opted to not have laminate floors installed at this time had we been told about the difficulties of installing laminate on the stairs
I first learned of the complaint on October 2.nd, when I came back from vacationSince I was not involved with this project, I consulted my V.P-General Manager [redacted] , who sold the project, and ***, my partner who did the installation, and my attorneyI also called the customer to see if we can discuss the issue, and he told me that there is no use of us talking because he already hired another company that makes custom stairs do the project, and he wants us to pay him $1,1660, what was our original estimate for stair installation I would like to first reiterate that NEDCO FLOORS & MORE, INCDID NOT CHARGE HIM ANYTHING FOR THE STAIRS INSTALLATION Customers decided that they wanted the stairs installed differently from the proposal agreement provided By Nedco Floors, and they decided to have another contractor do the stairs project These are the explanations from our V.P.-General Manager, and our installer of what transpired: On July 28,2014, our V.P came and provided a proposal for installation of LAMINATE flooring in the office, living room, hallway and stairway (which includes steps) in customer's homeThe price for the full project was $ 3,Customers accepted the project verbally, purchased the laminate flooring from the store, and installation began on Aug27th, The installers working on the project prepaired the entire area since this was supposed to be a one day jobCustomer also insisted that the isnstaller cuts the spindles on the railings, since he was planing to buy and install new steel railings right awayThat would save him work of cutting the spindles Installers finished the insallation of the flooring in the office, living room and the hallway and Customers were very pleased with the jobAfter [redacted] prepaired the stairway and started installation of laminate flooring, Customer told him to stop the stairs installation because he did not like the way how the new stairs lookInstaller told Customer that the stairs were not finished and showed him the pictures of some completed stair jobs he did, that were applied in the same mannerCustomer said that he liked how the finished stairs would look, but he wanted to change existing railings and install a steel railings and have the end pieces of the stairs done in wood (the rest of the stair treads and risers would be done in laminate as provided in the proposal) It was agreed that the Customer would hire the "custom stair company" to do his railings and end of the stairs, and when that was done, he would call us to finish the stairs with laminate planks and stairnosesSince the Customer when the railings and end pieces would be done by another contractor, Installer asked the Customer to pay for the parts of the job that were completed, and TO PAY FOR THE STAIRS AFTER WE FINISH THE STAIRS INSTALLATIONCustomer only paid us $1,for the woork that was completed, (not $3,371.00), plus he paid the Installer $directly for the hrs of stairs preparation, which would be deducted from the final payable amount for the stairs installation when we completed the job Customer promissed us that he would call us back the next day at the latest, to let us know when the Installer could come back to finish the stairsWhen we did not receive the call from the Customer the next day, TheVP-General Manager and Installer, left multiple voice messages to learn when the completion of the stairs could be scheduledCustomer never returned their messagesAfter several days of trying, our Secretary/Office Manager finaly got a hold of the Customer, and Customer told her that he hired another company to do his stairs installationBecause Customer already paid for the rest of the installation, and did not pay anything for the stairs installation, we thought that our project was completed and paid in fullWe were not aware that any issue existed until we received the Customer complaint from Revdex.comOur VP/GenMagrleft messages about meeting with Customer trying to resolve the issue, but customer never called back There are two basic ways to do the flooring installation on the stairs The first, which was provided for in the proposal agreement for the Customer, involves installing flooring planks on the stair treads and risers, and stair noses on the edgesThis method is the most common, most economical and standard way to install LAMINATE flooring on the stairs The second way to do the flooring installation on stairs is a "custom stairs installation", where the whole step is made out of the solid wood (not laminate)Those " custom stairs" are custom made out of wood for each job by the finish carpenters, and they are lot more expensive than the stairs made with laminate planks and stair noses Nobody in our company ever implied that this Customer stairs installation would be custom made out of wood, because that is not a service that Nedco Floors has ever providedAll the flooring and stairs materials specified were made from LAMINATE, and were purchased by the Customer I think that Customers decided they wanted "custom stairs", after their meeting with the "custom stair company" that is going to do their railingsNEDCO FLOORS takes no issue with that-this is a construction business, and changes in the scope of work happen all the time, and the final price is adjusted upon the completion of the job As far as the complaint about unsafe stairs, that was not our faultIf we were allowed to to complete the installation as per our original agreement, the stairs would have been done in one dayCustomer insisted that the installer cut the spindles at the begining of the job, then decided to hire another contractor to do the custom stair installation, and refused to communicate with usWhen we were finally able to get in contact with the Customer, he said that he already hired another contractor and does not want us in his houseAt that point, "the stair project", became Customer's (and new contractor's) responsibility The Customer decided to change their stair installation, and hired a different contractor to do itThe new project is between two of them, and has nothing to do with NEDCO FLOORS AND MORE, INCHowever, in an effort to show our good faith and our interest in our customer's concerns and satisfaction, NEDCO FLOORS AND MORE, INC is willing to refund $,charged by the Installer for the stairs preparation, provided that the Customer sign a waiver prepared by our attorney, releasing NEDCO FLOORS AND MORE, INCfrom any and all liability arising out of the stair installation that was performed by the outside companyNo other offer will be made
In response to Mr [redacted] ’s comments I would like to address the numerous untruth’s, misleading statements and inconsistencies that he made but first let me say that neither my wife nor I am a stair or flooring expert My wife and I entered into a contract with NEDCO FLOORS and MORE because they were supposed to be the experts in flooring installation When [redacted] , the person who quoted the job to us, stated that his installers could put laminate on our stairs we took him at his word We expected that the work could be done with the materials that he listed we should buy and that the work could be completed with no additional contractors in order to complete the job When we asked him about the balusters and he said that he could remove those for us as part of the job and that they could easily be glued back into place we again took him at his word These were unfortunately all untrue statements and as for the other claims that Mr [redacted] made I will address them below: I also called the customer to see if we can discuss the issue, and he told me that there is no use of us talking because he already hired another company that makes custom stairs do the project” – Mr [redacted] offered to come over to our house to inspect the work and see what his company could do in order to “fix things” I informed him that there was no need to come over to our house because we had waited over a month to hear back from his company When no one contacted us we had to hire another contractor to finish the job and that we were already in contract with them I sent this contract to Mr [redacted] to review and told him that I would be happy to supply pictures of the stairs if he wanted He declined Customers decided that they wanted the stairs installed differently from the proposal agreement provided By Nedco Floors, and they decided to have another contractor do the stairs project.” – This is 100% not true After the installer had installed the first two steps he called me over because he did not think that I would be happy with the final product He explained that since one side of our stairs was exposed he did not have the ability to “cap” the end that did not meet against a wall He further explained that he never installs laminate on “these types of stairs” for NEDCO FLOORS and MORE without having some sort of edge for the laminate to be installed against I told him that this was the first that I had heard about any of this and that [redacted] had not mentioned anything of the sort when we originally talked and that I had bought all of the supplies that [redacted] had recommended He responded that that was pretty typical as [redacted] does not know how to do the installation on stairs, which is why he does the quoting After talking at great length about our options with the stairs , [redacted] said that he did not have the skill to install a “cap” on our stairs and that there was nothing he could do It was at this point that I said I guess we will have to find someone else to finish our stairs correctly and mentioned that I would be filing a complaint for the poor workmanship [redacted] tried to tell me that if I could find someone to put a “cap” on the stairs then he would be able to finish putting down the laminate I expressed to him that I did not have much faith in NEDCO FLOORS and MORE to be able to finish the job to which he replied that he could do the job without NEDCO knowing At no point did I ever show interest in this idea or commit to his offer We never wanted to get another contractor to finish this project but we were left with no other choices Customer also insisted that the installer cuts the spindles on the railings, since he was planning to buy and install new steel railings right away.” – This is not true I had no plan on how we were going to reinstall the spindles, plus I never mentioned that we were going to get a steel railing, I’m not sure where that came from Also, I would like to point out the removal of the spindles was a necessary step for installing the laminate on the stairs Without doing so, you would not have been able to lay the laminate as the spindles were installed directly into the stair as our exposed edge had no “cap” in which to install the spindles After [redacted] prepared the stairway and started installation of laminate flooring, Customer told him to stop the stairs installation because he did not like the way how the new stairs look.” – Not true Please see # above Installer told Customer that the stairs were not finished and showed him the pictures of some completed stair jobs he did, that were applied in the same manner.” – Not true [redacted] never showed me any pictures of a job that was similar to ours What he showed me was that each job they did, had a “cap” or a wall for them to install the laminate against It was agreed that the Customer would hire the "custom stair company" to do his railings and end of the stairs, and when that was done, he would call us to finish the stairs with laminate planks and stairnoses.” – There is no truth to this statement When the installers left, I had no options and an incomplete staircase with no spindles I was forced to find another company to finish the job that NEDCO FLOORS and MORE claimed that they could do but were unable to complete I was left with an injury hazard and an eye sore My sons are young and had accidents on the stairs, thankfully not bad, because of the unfinished railing and we had to find other arrangements for the past month for my wife’s business which has been an increased expense that we were not anticipating I never agreed that I would contact NEDCO FLOORS and MORE to finish the laminate as explained above When we did not receive the call from the Customer the next day, TheVP-General Manager and Installer, left multiple voice messages to learn when the completion of the stairs could be scheduled“ – [redacted] has not called me back once since they failed to install our flooring as we agreed to and I’d be happy to provide phone records that support this After several days of trying, our Secretary/Office Manager finally got a hold of the Customer, and Customer told her that he hired another company to do his stairs installation.” – The office manager only contacted me after I filed an original complaint with the Home Service Store, a division of [redacted] that handles payments and mediation I explained to her our complaint and told her that we were looking for financial compensation She told me that was against company policy but that they might be able to decrease the cost of the job and that she would have [redacted] contact me I told her that I did not want to conduct business with [redacted] because I did not trust him and she explained that he was the only person available who would do quoting Reluctantly I agreed that he could call me to set up a time to come over but that I wanted to see photo evidence of projects that they had completed in the past that were similar to ours She said ok and that was the last contact I had with NEDCO FLOORS and MORE until this complaint was received This exchange occurred during the first week of September We were not aware that any issue existed until we received the Customer complaint from Revdex.com“ – This is the claim that I take the most offense with As I mentioned in #8, I filed a complaint with the [redacted] ***, complaint # [redacted] , on September 1, We were assigned a representative; [redacted] and she contacted NEDCO FLOOR and MORE on our behalf several times over the next two weeks There were ample opportunities for NEDCO FLOORS and MORE to resolve this situation before a complaint was filed with the Revdex.com but they refused all of them There are two basic ways to do the flooring installation on the stairsThere are two basic ways to do the flooring installation on the stairs“ – As I mentioned at the start of this response, I am not a flooring expert but NEDCO FLOORS and MORE should be As Mr [redacted] tries to point out this is the basic type of installation method used by laminate installers What he fails to point out is that you need a wall or some sort of vertical surface to have the laminate meet with As I have explained our stairs do not have any such surface on one side Whether, NEDCO FLOORS and MORE were not aware of this or if it was an oversight on their part, it is unacceptable that they committed to do this job without the expertise to accomplish it I think that Customers decided they wanted "custom stairs", after their meeting with the "custom stair company" that is going to do their railings“ – This speculation is pure fiction and a convenient excuse for why NEDCO FLOORS and MORE should not be found at fault After the installer left I had no options and started taking other bids to complete the stairs in laminate I contacted flooring installers and general contractors Each of them declined the job as soon as I told them about the exposed wall and lack of “capping” as they said this type of job was too difficult and each one of them recommended that I contact a stair company It wasn’t until after meeting with two different companies that specialize in stairs that we entered into a contract to have them complete our stairs This was on September 15, As a final note, we only decided to go with hardwood treads for our stairs after the stair company pointed out that even if they installed an end cap on our stair case so that we could then have laminate installed, the laminate would not meet flush with the “cap” as the laminate was thinner than the wood used for the “cap” This was not an acceptable solution for us and we were left with only one option to complete our project Customer insisted that the installer cut the spindles at the beginning of the job, then decided to hire another contractor to do the custom stair installation, and refused to communicate with us.” – I would just like to point out again that the spindles were removed in the course of the laminate installation and that we had to use a custom stair company because NEDCO FLOORS and MORE was not capable of completing the job Furthermore, we responded to every attempt that NEDCO FLOORS and MORE made to communicate with us in a reasonable amount of time For the reasons I have explained and the fact that I think NEDCO FLOORS and MORE should be held accountable for committing to do a job that they are licensed for but are unable to complete, I refuse the offer of $in compensation and defer judgment in this matter to the Revdex.com I think that what we are asking for is more than fair considering the increased costs we have had to incur and the amount of extra time it has taken to complete We are left with a large unexpected expense in order to make our home safe and livable again We likely would have opted to not have laminate floors installed at this time had we been told about the difficulties of installing laminate on the stairs