Needham Shell Reviews (1)
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Needham Shell Rating
Address: 875 Highland Ave, Needham Heights, Massachusetts, United States, 02494
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www.needhamshell.net
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To whom it may concern,[redacted] came into my shop with the complaint of no heat and in need of an inspection sticker. The car inspection resulted in the discovery of a worn out tire and a worn out outer tie rod (steering component). I'm sorry the car failed inspection, but it was not safe to...
drive in the current condition. As for the heat complaint, the customer supplied us with a new thermostat and asked us to change it. After examining the heat system, which included checking for leaks, checking for radiator function, checking for heater core function and checking for proper thermostat function, we eventually found the temperature heater knob was broken internally. The broken part was not visible from the outside, we had to take apart to find the break. I believe the customer was upset because the fix was not complicated but rather simple. However, even though to find the fix took more than hour, [redacted] was charged less than an hours work. I believe the 75 Dollar bill is more than justified for the amount of work put into solving the problem. However, we are still willing to help her. If she would like to stop in, we can discuss some sort of agreement where we are both happy with the outcome. Thank you,[redacted]Needham Shell