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Needle & Shears Custom Decor

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Reviews Needle & Shears Custom Decor

Needle & Shears Custom Decor Reviews (33)

First, we would like to comment that we are very disappointed with the Revdex.com for not asking this customer if she had contacted us regarding this problem prior to posting her complaint, which she had notIf she had called us first we would have directed her to read the enclosed warranty information included with the custom made slipcovers she orderedThe warranty clearly outlines the steps she would need to follow to correct any problem with the fit of her custom made slipcover It also clearly states that since the slipcovers were custom made, using the measurements she provided, they cannot be returned for a refund This fact was also clearly stated under the terms of sale that she acknowledged when she placed her order That said, we would like to address some of the comments she made regarding the quality and fit of our product, the amount of time taken to complete her order and our responsiveness Quality and fit of product - Our slipcovers are made to the highest standards using high quality fabric and custom tailoring production processes Our customers are often surprised at the quality of the craftsmanship which is not often seen in today’s products All of our slipcovers are made using the measurements that our customer provide, therefore the fit, of course, is highly dependent on the care the customer took in taking the measurements However, we take pride in the fact that we check the measurements to try and detect any discrepancies and will contact the customer regarding any questionable measurements, as was the case with [redacted] on several occasions during the process of making her order With regard to her comment about the maker of her sofa Yes, we have made thousands of covers for furniture manufactured by that maker, but we do not assume that every piece of furniture made for a particular model by that maker is the same or that it has retained it’s original measurements often after ten years or more Therefore we do not have pre-made patterns Every slipcover is custom drafted Time and responsiveness - We agree it took a very long time to complete [redacted] order, however the delays were not on our part Here is the chronology: Dec31, – Customer - Order placed Dec31, – N & S - Requested photos of her furniture to start the production process Jan13, – Customer - Sent photos Jan16, – N & S – Sent measurement forms to be used to measure her furniture Feb5, – Customer – Returned completed measurement forms Feb 20, – N & S - Requested clarification of measurements to complete patterns Mar 5, – N& S – 2nd request for clarification of measurements Mar 9, – Customer – Partial response Information still missing Mar13, – N & S – 3rd request for clarification of measurements Mar– Customer – Complained about amount of time taken, but did not provide information requested Mar– N & S – 4th request for missing information April 7, – Customer – Requested assistance April 7, – N & S – We scheduled a customer support call April 17, – N& S – Patterning was completed and scheduled for final production May 23, – N & S – Order shipped via FedEx Emailed tracking number May 29, – N & S – FedEx unable to deliver to address Facility closed May 30, – N & S – Package delivered June 2, – Customer – Calls to complain that package has not been delivered June 3, – N & S – We emailed and called with tracking number again and name of person who signed for the package June, 3, – Customer – Files complaint with Revdex.com June 4, – Customer – Sends emails complaining about fit In summation as outlined above, we tried for nearly months to get the information we required to complete this order Any delays or lack of response was not on our part This is our response to [redacted] request for a refund: As stated at the being of this response, the slipcovers were custom made using the measurements the customer provided and cannot be returned for a refund They are covered by a warranty and we will certainly comply with the terms of the warranty, The customer has sent photos of the slipcovers and they have been reviewed by our patterning and design staff They agree that some adjustments are required but they will need to double check some of the measurements before they will be able to determine: where and how the adjustments will be made, the amount of time and materials required and if there is any cost to the customer due to incorrect measurements This, of course, requires that [redacted] *** respond to our requests promptly and in good faithIf [redacted] does not want to take advantage of the warranty that comes with the product that, of course, is her choice to make She merely needs to respond through the Revdex.com as to how she would like to proceed In over years of making custom slipcovers for thousands of very satisfied customers, that refer us to their friends and family and come back again and again, we don’t expect every customer to be perfect We enter into every transaction in good faith and do our utmost to give them the type of product and service they deserve All we ask of our customers is that they understand that the fit of the slipcover is contingent on the time and care they take in measuring their furniture and we will do the same when we make their slipcover

We find this customer’s assertions very puzzling She states that the covers do not fit correctly and that we have not responded to her requests for assistance after receiving the product in June, 2015, which is incorrect First, our slipcovers are custom made to measurements that our customer’s provide Since they are custom made, they can not be returned for a refund This is clearly stated on our website and she accepted these terms when she placed the order However, we warranty the fit If we make the covers incorrectly they can return them for adjustments at no charge If the customer makes an error in measuring their furniture we will make the corrections and only charge for the time and labor required to make the adjustments After receiving the product in June, she contacted us stating that the covers did not fit properly We then followed up in a series of email exchanges requesting photos and further measurements From her photos we determined that she had not installed the cover correctly and sent her installation instructions which included a photo showing how the cover should look when installed correctly These are also included with the cover when it shipsThis exchange took several months because the customer did not have access to the furnitureAfter our last email in September, we did not hear back from her and assumed that the problem had been resolved In December, she posted a negative review on a popular home décor site asserting that we had not respond to request for assistance and also added disparaging comments to a post The comments were removed by the site for being inappropriate We responded to the review and emailed the customer offering assistance No response from the customer until January stating that she did not receive our last email in September and asking us to resend The next day we resent the email and again offered assistance Her response was to file a complaint with the Revdex.com on January We’re trying to help this customer but we’re truly puzzled

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Greetings, I did contact you prior to contacting the Revdex.com, so not sure why you are suggesting anything differently? In fact, I have contacted you over and over again with no response You also suggested that you would be sending a tracking number when the product was sent, which never happened Just another example of you not following through on what you said you would do, when you would do it It is fine to communicate via email, as long as I get them However, I do think it is important to be able to discuss ways that might support a better fit, which is hard to capture via pictures; if you in fact are not going to refund my money The fact is, I have been extremely patient with you during this entire process, with you not returning any of my phone calls over the past six months, while having my money And while you claim to have sent several emails to me, rather than returning my calls, I did not get them for whatever reason, as we discussed previously, when I was finally able to get someone on the phone I would think if a customer does not respond to your email, that you would at least try to contact them via phone to be sure they are getting them? That is simply good business I know there was some confusion around the measurements, even though I followed your directions fully, and that caused some delay However, it has been several months since that was resolved, so not sure why the additional delay, as I was initially told I would have my slipcovers within a month I have done my very best to comply with all your rules, paid you money upfront in good faith that I would receive a product that fit, within the timelines you promised I also did get back with you immediately when I did hear from you So again I just want to resolve this and get a product that fit my furniture as promised If you were to see the slipcovers on my furniture you would easily be able to see that there are many inconsistencies that has me very concerned If you have made covers for [redacted] Charleston Sofas before, as you claim, then you should have patterns that at least fit well with the main structure of the sofa and chair I understand that the cushions may change size over time, due to use But the wood structure does not, and what you sent me does not fit the wood structure It is very small in most areas, while the cushions and pillow covers are way to big Being larger may be okay, if I were to wash them But since you do not want me to do so and/or will not support your "warranty" if I doI will not proceed to try to see if that is helpfulI would thinkyou would also preshrink the fabric prior to making the covers????? Please do confirm a timeline and a workable plan to resolve this ASAP! I did notice that there are quite a lot of other customers having similar problems as I researched you more on the web I only wish I had done this prior to engaging! Believe me, I would love it if we could in fact turn this all around so that I can give you a great review....but you have to communicate a little better and demonstrate some compassion for your customers that have invested and place their trust in you to deliver what you promise in a fair and reasonable time Warmest regards, [redacted] ***

Needle and Shears did not stand by their product When my slipcovers first arrived, they fit perfectly They were easy to get on and looked beautiful But, the fabric shrunk when washed and they were very difficult to put back on the chairsSeveral seams ripped and the length of the slipcovers was 1-inches shorter I sent pictures to the company to show how the slipcovers were no longer acceptable They said that they do not warranty their fabric and I could have the slipcovers remade at my expense They said that the covers should have been made to fit more loosely, to allow for shrinkage Really, shouldn't the fabric have been preshrunk! I would not recommend the Needle and Shears company as they do not stand by their product The process was difficult, the slipcovers were expensive and now I am left with ugly, ill-fitting slipcovers...they have my money, what do they care!

Although, in our last response, we requested a clear Yes or No answer to our question whether the client wants to go ahead with the warranty process as it was described It appears from her response that she does and that she wants to take this off-line Meaning, that she does not want to continue with the Revdex.com mediation and wants to deal with us directlyThis is what we understand from her email If this is correct then we will be happy to provide the warranty service described The cost, if any, will be based on the adjustments requiredTo determine the adjustments needed we will ask her to re-measure her furniture using annotated photos of her furniture and instructions that we will provide After the new measurements are received, an email will be sent describing all of the adjustments required, why they are needed, the fabric and labor required and the amount of the cost that will be covered by the warranty All of this was described in our previous response However, given the history with this client, we are requesting that she deal directly with our design supervisor not customer service and limit all communication to email to avoid any confusion

This customer has placed several orders with us and we appreciate her business In part, her statement is correct Yes, we did mistakenly use a pattern for a matching sofa that she had ordered previously for her loveseat and the result was that it was too large We realized our error and we had her send it back to be resized to the measurements she had submitted for the loveseat Upon receipt of the resized cover for the loveseat she reported that it was too smallAs per our standard warranty repair procedure, we sent her a request for new measurements with a description of the measurements we required and an example To date she has not responded to our requestWe will gladly make the corrections, as per the warranty, but we can’t do it unless we receive the information we require

We find this customer’s assertions very puzzling. She states that the covers do not fit
correctly and that we have not responded to her requests for assistance after
receiving the product in June, 2015, which is incorrect
First, our slipcovers are custom made to
measurements that
our customer’s provide. Since they are
custom made, they can not be returned for a refund. This is clearly stated on our website and she
accepted these terms when she placed the order.
However, we warranty the fit. If
we make the covers incorrectly they can return them for adjustments at no
charge. If the customer makes an error
in measuring their furniture we will make the corrections and only charge for
the time and labor required to make the adjustments
After receiving the product in June, she contacted us
stating that the covers did not fit properly.
We then followed up in a series of email exchanges requesting photos and
further measurements. From her photos we
determined that she had not installed the cover correctly and sent her
installation instructions which included a photo showing how the cover should
look when installed correctly. These are
also included with the cover when it shipsThis exchange took several months
because the customer did not have access to the furnitureAfter our last email
in September, we did not hear back from her and assumed that the problem had
been resolved
In December, she posted a negative review on a popular home
décor site asserting that we had not respond to request for assistance and also
added disparaging comments to a post.
The comments were removed by the site for being inappropriate. We responded to the review and emailed the
customer offering assistance. No
response from the customer until January stating that she did not receive our
last email in September and asking us to resend. The next day we resent the email and again
offered assistance. Her response was to
file a complaint with the Revdex.com on January
We’re trying to help this customer but we’re truly puzzled

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Reading *** ***’s response it is unclear how she would like
to proceed. Is she, as you indicate,
rejecting our offer to make adjustment to the slipcovers under the terms of the
warranty? Or, does she want us to make the adjustments but expects us to try and
match up her furniture with the measurements of another customer and not
require any further measurements from her
Under the warranty, making adjustments to the slipcovers
will require her to take additional measurements as required by our pattern makers. And she will need to take the necessary time
and care that the task requires to insure good results.
If she wants to proceed with warranty adjustments, as
described above, we need a clear yes or no answer. If her reply is yes, then we will start by
ask her to provide the measurements that our pattern makers will need to make
the adjustment. They will then determine the amount of time and materials required and if
there is any cost to the customer due to incorrect measurementsThe warranty covers up to $in fabric and labor if the incorrect fit is due to the customer measuring incorrectly
Thank you for your assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** The company continues to ignore all of my calls and my emails and has suggested that they will not talk with me directly or email me directly to try to resolve this. They continue to be dishonest about my trying to contact them prior to contacting the Revdex.com, which as you shared on the phone is not a required to file a complaint. However, the fact is, I did call them Again the problem through this entire six month process of trying to do business with them, is that they never answer their phone, rarely return phone calls, and make promises that they do not keep. I have requested in both voice mails and emails that they follow through with their promise that was shared in a previous email, that they would let me know what they propose after reviewing all the pictures I sent that they requested, showing how badly the slipcovers fit. Again given all the time spent, I would still just like to get my money back, as this has caused more stress, tears, frustration, and taken far more time than they promote on their website and as was promised when they took my money! And I am certainly not the only one that has had this experience, as noted in several complaints both through the Revdex.com and other websitesIf they are refusing to refund my money, then I need them to tell me directly:
What additional measurements they now feel they now need
If they are suggesting there are additional costs involved, what that would be
How long this will takeI very much appreciate the support and suggestions that you provided today on the phone. If Needle and Shears would just answer the phone, and/or return phone calls, as you did so promptly today, I feel much of this could have been avoided
Regards,
*** ***

As we informed this customer, after she reported the
problem, we contacted the supplier to ask about this problem and were told that
the fabric is rated at 30,
double-rubs, which is above the
residential use rating. We also told her
that we have shipped nearly yards of this fabric made into many different
types of furniture slipcovers from sofas to dining chairs in a variety of
colors and no one else has reported a problem with the fabric. In addition the fabric is currently used by a
high-end furniture manufacturer and we’re sure that if there was a problem with
the fabric that would not be the case
As we reminded the customer, we cannot be held responsible
for any damage that has resulted from misuse or abuse of the product by the
customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I am not satisfied because the company has not made any effort to remedy the situation, rather they have made the same assertion about the fabric which is clearly not true I have attached pictures that clearly show the pilling of the material Unless sitting or laying on a couch is considered misuse or abuse, the material is defective or not suitable for use as a furniture covering The material looks great until it is subjected to use, at which time it pills The friction of use causes this condition I don't feel that the supplier's statement of quality should get any weight as they are conflicted as well The photos tell the story]
Regards,
*** ***

After reviewing and investigating this customers complaint our conclusion is that the damage was caused by abuse Our custom slipcover warrenty only applies to our workmanship and fit It does not cover the fabric or fabric abuse by the customer
Please let me know if you require any further clarification
*** ***
Todo es, Inc/ Needle & Shears Custom Decor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***The business is forgetting part of the sequence of events. I received the first cover; it was too big as they incorrectly used previous measurements for a sofa....not a loveseat. I sent it back and then they resized for a loveseat and sent it back to me but it was too small as they incorrectly used measurements for a different loveseat that I ordered a cover for previously. On October 4, 2017, the business wrote and attached an annotated photo of the loveseat and asked for additional measurements. However, when I looked at the annotated photo that the business sent, I advised them on the same day that they were looking at the wrong loveseat; they had sent me a photo of the previous loveseat that they had made a cover for. So, I advised them on October that they were using the measurements from the previous loveseat and I sent them a photo of the correct loveseat which I had already given them measurements for. The business's customer service department responded on October and said that they received the correct photo that I sent and that they were passing that information on to their patterning department. They also stated "If they need anything else to re-pattern your slipcover, we will definitely be back in touch with you." I did not receive any other communication from the business about needing additional measurements

Greetings,
What you emailed me previously is that you would not talk over the phone, but that you were going to get back with me once your pattern department reviewed the pictures. Regardless is you do this through the Revdex.com or directly, I need to hear something back ASAP It is not fair or reasonable to continue to delay this, after I waited for so long already. Perhaps we can all talk over the phone? I simply want to get slipcovers that fit my sofa and chair or get a refund
Thank you, *** ***

The customer placed an order for custom made cushion covers. The ordering process required her to enter the name and color of the fabric.  We then proceeded to make the covers in the fabric she requested.  Soon after receipt of the covers she contacted us to say that we had made the...

covers from the wrong fabric and included a photo of the fabric she thought she ordered and her swatch request order that she used to select her f The customer placed an order for custom made cushion covers. The ordering process required her to enter the name and color of the fabric.  We then proceeded to make the covers in the fabric she requested.  Soon after receipt of the covers she contacted us to say that we had made the covers from the wrong fabric and included a photo of the fabric she thought she ordered and her swatch request order that she used to select her fabric.  See attachment.She is correct the item at the top of the list has been crossed out and “sold out” written next to it.  This is the fabric name and color she entered when she placed her order.  The fabric she’s showing as the fabric she thought she was ordering is the second one on the list.As we explained to her, there was no reason to include a sample of a fabric that was not available at the time she ordered the swatches. Instead we clearly crossed out the item and wrote “sold out”, we have used this method for nearly 20 years and no one has ever misunderstood its meaning.She also stated in her message to us that we should have somehow known that she was 1) trying to match the fabric of her current covers and 2) that she ordered the wrong fabric and contacted her. Our customers cover their cushions for a variety of reasons and select a fabric accordingly. Sorry, but we’re in the slipcover business, not the physic business.  She is asking us to remake the covers in the fabric she thought she ordered, which is a higher cost fabric, at no charge.  We realize that this error on her part is very distressing but certainly not our fault.  In an effort to reduce her stress, we have offered to remake the covers in the other fabric at a 25% discount.  Given the circumstances, we believe this is more than generous.  We will extend this offer until March 31, 2018.

In our email response to this customer’s, dated Oct 4, we clearly asked her to provide the following measurements:A – Distance across the back from outside arm to outside arm.B – Distance across the back measured under the arm roll.We also included an illustration.Please keep in mind that this is the fourth slipcover that this customer has ordered and has followed the same measuring process on each occasion. If she needs us to resend the request for measurements, we will do that.  She should also be aware, that if the new measurements differ from the original measurements she sent for this piece of furniture, there will be a charge for any fabric and labor required to make the changes. Tell us why here...

Ms. [redacted] lists several issues in her complaint and we will address each one. Fabric – Ms. [redacted] ordered fabric samples on Sept. 28, 2015 and placed her order on Oct. 9. Her order was shipped Dec. 8, 2015. She first contacted us on Dec. 29 complaining about the fit of her slipcover and has...

sent several emails, as well as left several voice mail messages. In none of these messages or emails did she state that she did not receive the correct fabric. Fit and Promptness – As Ms. [redacted] acknowledged when she submitted the measurements for her slipcover, the slipcover is made to the measurements she submitted and the fit is a reflection of the accuracy of the measurements she submitted.    After receiving the slipcover, she contacted us regarding the fit. We requested photos on Dec. 30 and again on Feb. 11, 2016. After receiving the photos, we requested that she re-measure the affected area and we included annotated photos of her furniture to make sure she was measuring correctly. We made this request on Mar. 23 and again on April 18. The new measurements were received on April 19.  They were different then the original measurements. On April 26, we sent her an estimate of the cost of making the adjustments and received payment for the repairs on May 9. The slipcover was adjusted to the new measurements she sent and was re-shipped to her July 16. She called on July 28 complaining about the fit and we sent her an email requesting photos on July 29. She never responded to our request. Our slipcovers are custom made to the measurements our customers provide to us and can not be returned for a refund. They are also covered by a warranty that allows the customer to return the cover for repairs. The terms of sale were all clearly stated on the order page when she placed the order and the order process further required her to her to read and acknowledge the terms of sale in order to place the order. In addition, the total cost of the slipcover, including the repair costs, not including shipping, was $947.71 not $1000 that she states. Ms [redacted] is well aware that she is not entitled to a refund. She can, however, request adjustments as per the warranty. Tell us why here...

We find this customer’s assertions very puzzling.  She states that the covers do not fit
correctly and that...

we have not responded to her requests for assistance after
receiving the product in June, 2015, which is incorrect.
 
First, our slipcovers are custom made to measurements that
our customer’s provide.  Since they are
custom made, they can not be returned for a refund.  This is clearly stated on our website and she
accepted these terms when she placed the order. 
However, we warranty the fit.  If
we make the covers incorrectly they can return them for adjustments at no
charge.  If the customer makes an error
in measuring their furniture we will make the corrections and only charge for
the time and labor required to make the adjustments.
 
After receiving the product in June, she contacted us
stating that the covers did not fit properly. 
We then followed up in a series of email exchanges requesting photos and
further measurements.  From her photos we
determined that she had not installed the cover correctly and sent her
installation instructions which included a photo showing how the cover should
look when installed correctly.  These are
also included with the cover when it ships. This exchange took several months
because the customer did not have access to the furniture. After our last email
in September, we did not hear back from her and assumed that the problem had
been resolved.
 
In December, she posted a negative review on a popular home
décor site asserting that we had not respond to request for assistance and also
added disparaging comments to a post. 
The comments were removed by the site for being inappropriate.  We responded to the review and emailed the
customer offering assistance.  No
response from the customer until January 5 stating that she did not receive our
last email in September and asking us to resend.  The next day we resent the email and again
offered assistance.  Her response was to
file a complaint with the Revdex.com on January 9.
 
We’re trying to help this customer but we’re truly puzzled.

First, we would like to comment that we are very
disappointed with the Revdex.com for not asking this customer if she had...

contacted us
regarding this problem prior to posting her complaint, which she had not. If
she had called us first we would have directed her to read the enclosed
warranty information included with the custom made slipcovers she ordered. The
warranty clearly outlines the steps she would need to follow to correct any
problem with the fit of her custom made slipcover.  It also clearly states that since the
slipcovers were custom made, using the measurements she provided, they cannot
be returned for a refund.  This fact was
also clearly stated under the terms of sale that she acknowledged when she
placed her order. 
 
That said, we would like to address some of the comments she
made regarding the quality and fit of our product, the amount of time taken to
complete her order and our responsiveness.
 
Quality and fit of
product -  Our slipcovers are made to
the highest standards using high quality fabric and custom tailoring production
processes.  Our customers are often
surprised at the quality of the craftsmanship which is not often seen in
today’s products. 
 
All of our slipcovers are made using the measurements that
our customer provide, therefore the fit, of course, is highly dependent on the
care the customer took in taking the measurements.  However, we take pride in the fact that we
check the measurements to try and detect any discrepancies and will contact the
customer regarding any questionable measurements, as was the case with [redacted] on several occasions during the process of making her order. 
 
With regard to her comment about the maker of her sofa.  Yes, we have made thousands of covers for
furniture manufactured by that maker, but we do not assume that every piece of
furniture made for a particular model by that maker is the same or that it has
retained it’s original measurements often after ten years or more.  Therefore we do not have pre-made
patterns.  Every slipcover is custom
drafted.
 
Time and
responsiveness -  We agree it took a
very long time to complete [redacted] order, however the delays were not on our
part. 
 
Here is the chronology:
Dec. 31, 2013 – Customer - Order placed
Dec. 31, 2013 – N & S - Requested photos of her furniture
to start the production process.
Jan. 13, 2014 – Customer - Sent photos
Jan. 16, 2014 – N & S – Sent measurement forms to be
used to measure her furniture
Feb. 5, 2014 – Customer – Returned completed measurement
forms
Feb 20, 2014 – N & S - 
Requested clarification of measurements to complete patterns
Mar 5, 2014 – N& S – 2nd request for clarification
of measurements
Mar 9, 2014 – Customer – Partial response.  Information still missing
Mar. 13, 2014 – N & S – 3rd request for
clarification of measurements
Mar. 15 2014 – Customer – Complained about amount of time
taken, but did not provide information requested.
Mar. 25 2014 – N & S – 4th request for
missing information
April 7, 2014 – Customer – Requested assistance. 
April 7, 2014 – N & S – We scheduled a customer support
call
April 17, 2014 – N& S – Patterning was completed and
scheduled for final production.
May 23, 2014 – N & S – Order shipped via FedEx.  Emailed tracking number.
May 29, 2014 – N & S – FedEx unable to deliver to
address.  Facility closed
May 30, 2014 – N & S – Package delivered
June 2, 2014 – Customer – Calls to complain that package has
not been delivered.
June 3, 2014 – N & S – We emailed and called with tracking
number again and name of person who signed for the package.
June, 3, 2014 – Customer – Files complaint with Revdex.com
June 4, 2014 – Customer – Sends emails complaining about
fit.
 
In summation as outlined above, we tried for nearly 2 months
to get the information we required to complete this order.  Any delays or lack of response was not on our
part.
 
This is our response to [redacted] request for a refund:
 
As stated at the being of this response, the slipcovers were
custom made using the measurements the customer provided and cannot be returned
for a refund.  They are covered by a
warranty and we will certainly comply with the terms of the warranty,
 
The customer has sent photos of the slipcovers and they have
been reviewed by our patterning and design staff.  They agree that some adjustments are required
but they will need to double check some of the measurements before they will be
able to determine: where and how the adjustments will be made, the amount of
time and materials required and if there is any cost to the customer due to
incorrect measurements.
 
This, of course, requires that [redacted] respond to our
requests promptly and in good faith. If [redacted] does not want to take
advantage of the warranty that comes with the product that, of course, is her
choice to make.  She merely needs to
respond through the Revdex.com as to how she would like to proceed.
 
In over 16 years of making custom slipcovers for thousands
of very satisfied customers, that refer us to their friends and family and come
back again and again, we don’t expect every customer to be perfect.  We enter into every transaction in good faith
and do our utmost to give them the type of product and service they
deserve.  All we ask of our  customers is that they understand that the
fit of the slipcover is contingent on the time and care they take in measuring
their furniture and we will do the same when we make their slipcover.

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Description: Home Decor, Accessories & Gifts - Online Retailer, Cushions, Pillows, Slip Covers, Pillows - Renovating

Address: 6051 Business Center Ct #4-8189, San Diego, California, United States, 92154

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