The $is for the first hours, she was not charged for a second day If we had charged for two days the cost would have been $and the receipt would state the charge is for days [redacted]
On the day we released the car our wrecker blew a hydraulic hose and they had to be taken to the flat bed tow truck.I told the lady due to the weather (it was still very deep snow) the drivers were taking calls from their homesI picked the guys up at the shop to get the rollback and then they could release the carI never said they were tired,I told her the truck broke down and they needed to get the other truck
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I should not have been charged a day of holding due to the fact that it was beyond my control, not do to negligenceI understand weather conditions and things happen but as a customer it is unfair to charge money for something I was prepared to take care of
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was charged for one day and should not have been because it was not my negligence that kept me from getting my car. If they could not allow me to get the car that is understandable but I should not have been charged anything but the cost of towing.
Regards,
[redacted]
On the day we released the car our wrecker blew a hydraulic hose and they had to be taken to the flat bed tow truck.I told the lady due to the weather (it was still very deep snow) the drivers were taking calls from their homes. I picked the guys up at the shop to get the rollback and then they...
could release the car. I never said they were tired,I told her the truck broke down and they needed to get the other truck.
The $75 is for the first 24 hours, she was not charged for a second day. If we had charged for two days the cost would have been $150 and the receipt would state the charge is for 2 days.
[redacted]
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am fully aware I was charged for only one day. I was prepared to pick up my vehicle that day but was denied access. As a customer willing to get my car that same day, I do not think it was right to be charged for something out of my control. I was left with out a vehicle and made to wait the next day. I also had to make arrangements for a ride a second time.
[redacted]
The $is for the first hours, she was not charged for a second day If we had charged for two days the cost would have been $and the receipt would state the charge is for days [redacted]
On the day we released the car our wrecker blew a hydraulic hose and they had to be taken to the flat bed tow truck.I told the lady due to the weather (it was still very deep snow) the drivers were taking calls from their homesI picked the guys up at the shop to get the rollback and then they could release the carI never said they were tired,I told her the truck broke down and they needed to get the other truck
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I should not have been charged a day of holding due to the fact that it was beyond my control, not do to negligenceI understand weather conditions and things happen but as a customer it is unfair to charge money for something I was prepared to take care of
Regards,
*** ***
She was not charged for an extra day.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was charged for one day and should not have been because it was not my negligence that kept me from getting my car. If they could not allow me to get the car that is understandable but I should not have been charged anything but the cost of towing.
Regards,
[redacted]
On the day we released the car our wrecker blew a hydraulic hose and they had to be taken to the flat bed tow truck.I told the lady due to the weather (it was still very deep snow) the drivers were taking calls from their homes. I picked the guys up at the shop to get the rollback and then they...
could release the car. I never said they were tired,I told her the truck broke down and they needed to get the other truck.
The $75 is for the first 24 hours, she was not charged for a second day. If we had charged for two days the cost would have been $150 and the receipt would state the charge is for 2 days.
[redacted]
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am fully aware I was charged for only one day. I was prepared to pick up my vehicle that day but was denied access. As a customer willing to get my car that same day, I do not think it was right to be charged for something out of my control. I was left with out a vehicle and made to wait the next day. I also had to make arrangements for a ride a second time.
[redacted]