Neely Electric

There are a few points I would like to make regarding the complaint.

1, Appointments were made then ignored by [redacted].

2, The breakers were marked with the same notes as the original panel. no power was available to test.

3, If there were crossed wires they would not have been included as part of the service change, correction would be on a time and material basis.

4, Nowhere in the bid was there a proposal to test all circuits and correct labeling. the general practice is to label the new panel as the old one was.

If [redacted] will provide a copy of the bill from a licensed electrical contractor I will send her a check for $80.00, that would be the reasonable charge to label a panel.

Nothing further will be considered.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

In late August, sometime after the electrical work was completed by [redacted] Electric, I contacted Mr. [redacted] because I was trying to determine the source of a new squeak coming from the attic. My heating and AC company determined that the squeaking came from a fan and that one of the breakers in the new box controlled this fan which was part of a non-functioning old furnace.  I wrote the following email to Mr. [redacted] when I could not determine which breakers to turn off to help the heating/AC repairman and never received a response – phone or email:   

 

        From: [redacted] <[redacted]> Subject: [redacted] Date: August 30, 2013 7:36:35 PM MST To: neelyelectric <[redacted]>

Hi [redacted] and [redacted], A couple of quick notes to follow up on the job just completed at my new house, including a question.

Did you identify or see an attic fan? I had an AC service person at the house today because I thought the AC was squeaking. Turns out it wasn't the AC so now I'm trying to determine the source of the squeak. In the process the AC repairman and I flipped a number of breakers to determine if one turned off the squeak/fan we heard that was still running when the AC was off (apparently it is an attic fan).

In flipping those breakers we discovered the following:

1. One of the breakers labeled bedroom doesn't appear to be connected to either bedroom, but actually to this attic fan.

2. the AC man also noted that I do not have an air handler - which is a label on the panel so now I'm not sure what this pair of breakers controls

I'm disappointed by this mislabeling.

I hope we can get this resolved and I can have a breaker panel that is correctly labeled. Finally, I'd like the contact info for the dry waller to fix the kitchen/laundry room walls.

Thanks, [redacted]

Regarding my unavailability - September 2 was the Labor Day holiday and no appointment was ever scheduled to return to my home Labor Day.  After not receiving a response to my email (just prior to the holiday weekend) I called Mr. [redacted] on September 6 (phone records can be provided to verify incoming and outgoing calls, as necessary). 

 

Over this Thanksgiving I again encountered difficulty determining which breakers to turn off to cut power to the bedroom in order to fix a ceiling fan.  While we did eventually find the breaker that turned power off to that bedroom, my father and I could not determine which breakers turned off the power to the kitchen and the kitchen appliances.  

 

I hired an electrician recommended to me by the [redacted] who spent nearly two hours on December 2 flipping breakers and determining which breakers controlled power to which parts of the house. In doing this work, it was determined that there are two breakers that must both be off simultaneously in order to turn off power to the appliances in the kitchen.   In addition, the electrician found two crossed wires that he rewired.  

 

The kitchen power was a project I specifically asked Mr. [redacted] to modify because there were 3 fuses located in a box in the kitchen nook that controlled the power to the kitchen.  The request was to eliminate these fuses and connect the kitchen power to the new circuit breaker box located outside the house.  After Mr. [redacted] completed the job one breaker in the outside breaker box was labeled “refrigerator” but no additional breakers were identified for other appliances or the lights in the kitchen.  When the breaker labeled “refrigerator” was switched to off I discovered that power was still going to the refrigerator.  The electrician I recently hired  determined that two (2) breakers must be turned to “off" simultaneously to shut power to any outlets, appliances, or the lights in the kitchen.  No such instructions were left by Mr. [redacted] either verbally or in the circuit breaker box and without the help of a competent electrician I could never have determined that two breakers need to be turned off to shut the power to the kitchen.

 

In addition more than 5 breakers were labeled “receptacle” without any indication as to their location (i.e. dining room, or living room, etc.)

 

The work passed inspection by both the City of Phoenix and [redacted] and Mr. [redacted] contends that nothing is dangerous. I believe the inability to accurately turn off power in my home does create the potential for danger.