Neerings Plumbing & Heating

Revdex.com: I have reviewed the latest response made by the business in reference to complaint ID [redacted] , and find that this resolution is unsatisfactory to me, but I don't see that I have any other recourse than accepting this inadequate explanation of their costs on my simple job I would comment that Neerings will get away with their form of robbery in a large city such as Salt Lake because there are so many victims they can prey on and they don't have to rely on repeat business They would never get away with it in a small town where a reputation for quality work and honest billing is the hallmark of a good business, and if that business begins to provide poor service or charge exorbitant fees they go out of business They got my $but I'm hoping someone else continues to review their fees and question their ethics Sincerely, [redacted] ***

Dear [redacted] ***Business and Consumer RelationsWe have been in business for over yearsDuring that time, we have learned exactly what its costs us to do work in a customer’s home on averageWe use a pricing guidebook so we can agree with the customer in advance as to what service we will provide and the cost of that service.Enclosed is a copy of one of our invoicesAs you can see, the customer agreed to pay $for the serviceThat is our average price for that service.When my tech was finished the customer was concerned about the priceWe always try to resolve customer issues as soon as possibleWe then offered a discounted price of $554, reduced the price by $I assumed at the time that the customer was then satisfied with the work and the price because he had signed the invoice, stating that he acknowledges the satisfactory completion of the work and paid by credit card.I think it was very generous for the job to have already been discounted even though he had agreed to pay $843.We did earn an honest 20% profit on this serviceAlso, the motor is firmly mounted to the pump base, so there was no misalignment to cause future problems at this time.To satisfy the customer, we can offer a complimentary safety check on their plumbing system or $towards future serviceThank you, Neerings plumbing & Heating

Dear Revdex.com,At this point, this is where we standWe have already given them a 33% discount on the work agreed toWe are not willing to go any further with discounts or money back.We are willing to offer a complimentary safety check on their plumbing system or $towards future service.I hope this resolves the issue.Thanks, Jake and Mike