Neff's Custom Wood Products

RESPONSE TO COMPLAINTNEFF'S INSTALLED A KITCHEN FOR MRS [redacted] IN (SOLID CHERRY) AFTER REMOVING HER OLD CABINETSBEFORE INSTALLING CABINETS THEY HAD TO REMOVE THE OLD DRYWALL WHICH HAD BLACK MOLD AS A RESULT OF THE FLOOD THAT HAD OCCURRED THE YEAR BEFORE THEY ALSO HAD TO REMOVE AND REPLACE SEVERAL RECEPTACLES WHICH MAD RESIDUAL MUD DEBRIS STILL IN THE BOXES.MRS [redacted] INFORMED THEM THAT A RESTORATION COMPANY HAD REDONE THE AFFECTE AREAS S.THE KITCHEN IS LOCATED IN THE BASEMENT OF THE HOME.THE PRODUCT ISSUE IS DIRECTLY RELATED TO THE MOISTURE CONTENT OF THE BASEMENT THE ISSUE IS NOT THAT THE FINISH IS COMING OFF IT IS THAT THE MOISTURE IS GETTING UNDER THE FINISHNEFF'S HAS TRIED NUMEROUS TIMES TO RECTIFY THE PROBLEM BY LIGHTLY SANDING THE AREAS AND REFINISHING THE SPOTS THAT ARE TURNING WHITE THE HOMEOWNER IS STEADFAST IN HER BELIEF THAT THERE IS NO MOISTURE PROBLEM , SHE THINKS THE WOOD IS TOO DRY.NEFF'S TRIED TO REFINISH THE DOORS (REMOVE AND REFINISH ) BUT FELT THAT THE WEATHER WAS NOT COMPATABLE TO DO SO LATE FEB OR EARLY MARCH IN OUR AREA WHEN MRS [redacted] WANTED IT DONE WE WERE IN THE MIDDLE OFAN INSTALLATION AND COULD NOT ACCOMMODATE HER TIME FRAMEWE CHOSETO NOT ATTEMPT TO REFINISH THE DOORS IN THE DEAD OF WITER DUE TO THE EXTREME WINTER (COLD)THERE IS DOCUMENTATION AS TO THE FACT THAT NEFF'S HAD PURCHASED THE FINISH TO REDO THE DOORS ON 3/10/- GALLONS OF "GEMINI" FLAT FINISH.THIS IS THE SECOND KITCHEN THAT WE HAVE DONE FOR MRS***THE FIRST WAS HICKORY AND SHE WAS VERY HAPPY WITH THE PRODUCTS AND THE SERVICE AFTER THE INSTALLATIONOUR MOTTO IS YOU HAVE A LIFETIME WARRANTYHER LAST KITCHEN WAS INSTALLED YEARS AGOOVER THE YEARS WE PERFORMED MANY SERVICES IN RESPONSE TO HER NEEDS.NEFF'S WOULD LIKE THE OPPORTUNITY TO FIX THE PROBLEM, REFINISH THE DOORS TO HER SATISFACTIONTHE MAIN PROBLEM LIES IN THE FACT THATTHE MOISTURE WILL STILL BE THEREWE CAN REFINISH THE DOORS BUT THE SAME THING WILL PROBABLY HAPPEN AGAINWE HAVE CUSTOM BUILT OVER KITCHENS IN YEARS AND FEEL THAT WE KNOW WHAT IS CREATING THE DISCOLORATION IN THE DOORSSHE DISAGREESHER RESPONSE IS THAT THE REST OF THE WOOD WORK IS NOT DOING THE SAME THINGTHE OTHER TRIM IS AIR DRIED AND SOME HAS BEEN EXPOSED TO THE FLLOD ALREADY MOIST.APPLES AND ORANGESHER REMEDY FOR THE DISCOLORATION IS TO APPLY LEMON JUICE TO THE AREAS IN QUESTIONSHE HAS NUMEROUS PROBLEMS WITH HER APPLIANCES FRIGAND TV DUE TO MOISTURE, THEY EVEN HAD TO REWIRE THE CABLE OUTSIDE DUE TO BAD RECEPTION.SOLUTIONNEFF'S REPLACED A DOOR MRS [redacted] DID NOT CARE FOR (WHITE STREAK) AND RESEALED THE OLD DOOR AND REFINISHED THE DOOR AND RETURNED IT TO HER HOME FOR A TEST SUBJECT TO SEE IF THE AGGRESSIVE AAMOUNT OF FINISH WOULD HOLD UP TO THE MOISTUREIT DID , THAT IS WHAT WE WOULD LIKE THE CHANCE TO DO FOR HERWE STILL VALUE HER PATRONAGE AND FRIENDSHIP GREATLYWE SIMPLY DISAGREE AS TO THE CAUSE AND THE REMEDY, MAYBE A THIRD PARTY CAN BE OF SOME ASSISTANCEWE WELCOME THE HELP!!!

RESPONSE TO COMPLAINTNEFF'S INSTALLED A KITCHEN FOR MRS *** IN (SOLID CHERRY) AFTER REMOVING HER OLD CABINETSBEFORE INSTALLING CABINETS THEY HAD TO REMOVE THE OLD DRYWALL WHICH HAD BLACK MOLD AS A RESULT OF THE FLOOD THAT HAD OCCURRED THE YEAR BEFORE THEY ALSO HAD TO REMOVE AND REPLACE
SEVERAL RECEPTACLES WHICH MAD RESIDUAL MUD DEBRIS STILL IN THE BOXES.MRS*** INFORMED THEM THAT A RESTORATION COMPANY HAD REDONE THE AFFECTE AREAS S.THE KITCHEN IS LOCATED IN THE BASEMENT OF THE HOME.THE PRODUCT ISSUE IS DIRECTLY RELATED TO THE MOISTURE CONTENT OF THE BASEMENT THE ISSUE IS NOT THAT THE FINISH IS COMING OFF IT IS THAT THE MOISTURE IS GETTING UNDER THE FINISHNEFF'S HAS TRIED NUMEROUS TIMES TO RECTIFY THE PROBLEM BY LIGHTLY SANDING THE AREAS AND REFINISHING THE SPOTS THAT ARE TURNING WHITE THE HOMEOWNER IS STEADFAST IN HER BELIEF THAT THERE IS NO MOISTURE PROBLEM , SHE THINKS THE WOOD IS TOO DRY.NEFF'S TRIED TO REFINISH THE DOORS (REMOVE AND REFINISH ) BUT FELT THAT THE WEATHER WAS NOT COMPATABLE TO DO SO LATE FEB OR EARLY MARCH IN OUR AREA WHEN MRS*** WANTED IT DONE WE WERE IN THE MIDDLE OFAN INSTALLATION AND COULD NOT ACCOMMODATE HER TIME FRAMEWE CHOSETO NOT ATTEMPT TO REFINISH THE DOORS IN THE DEAD OF WITER DUE TO THE EXTREME WINTER (COLD)THERE IS DOCUMENTATION AS TO THE FACT THAT NEFF'S HAD PURCHASED THE FINISH TO REDO THE DOORS ON 3/10/- GALLONS OF "GEMINI" FLAT FINISH.THIS IS THE SECOND KITCHEN THAT WE HAVE DONE FOR MRS***THE FIRST WAS HICKORY AND SHE WAS VERY HAPPY WITH THE PRODUCTS AND THE SERVICE AFTER THE INSTALLATIONOUR MOTTO IS YOU HAVE A LIFETIME WARRANTYHER LAST KITCHEN WAS INSTALLED YEARS AGOOVER THE YEARS WE PERFORMED MANY SERVICES IN RESPONSE TO HER NEEDS.NEFF'S WOULD LIKE THE OPPORTUNITY TO FIX THE PROBLEM, REFINISH THE DOORS TO HER SATISFACTIONTHE MAIN PROBLEM LIES IN THE FACT THATTHE MOISTURE WILL STILL BE THEREWE CAN REFINISH THE DOORS BUT THE SAME THING WILL PROBABLY HAPPEN AGAINWE HAVE CUSTOM BUILT OVER KITCHENS IN YEARS AND FEEL THAT WE KNOW WHAT IS CREATING THE DISCOLORATION IN THE DOORSSHE DISAGREESHER RESPONSE IS THAT THE REST OF THE WOOD WORK IS NOT DOING THE SAME THINGTHE OTHER TRIM IS AIR DRIED AND SOME HAS BEEN EXPOSED TO THE FLLOD ALREADY MOIST.APPLES AND ORANGESHER REMEDY FOR THE DISCOLORATION IS TO APPLY LEMON JUICE TO THE AREAS IN QUESTIONSHE HAS NUMEROUS PROBLEMS WITH HER APPLIANCES FRIGAND TV DUE TO MOISTURE, THEY EVEN HAD TO REWIRE THE CABLE OUTSIDE DUE TO BAD RECEPTION.SOLUTIONNEFF'S REPLACED A DOOR MRS *** DID NOT CARE FOR (WHITE STREAK) AND RESEALED THE OLD DOOR AND REFINISHED THE DOOR AND RETURNED IT TO HER HOME FOR A TEST SUBJECT TO SEE IF THE AGGRESSIVE AAMOUNT OF FINISH WOULD HOLD UP TO THE MOISTUREIT DID , THAT IS WHAT WE WOULD LIKE THE CHANCE TO DO FOR HERWE STILL VALUE HER PATRONAGE AND FRIENDSHIP GREATLYWE SIMPLY DISAGREE AS TO THE CAUSE AND THE REMEDY, MAYBE A THIRD PARTY CAN BE OF SOME ASSISTANCEWE WELCOME THE HELP!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***