Neff's Roofing LLC

I Joshua N [redacted] from Neff's Roofing am responding to the complaint by **and [redacted] [redacted] had entered into a contract with Neff's Roofing on 10/23/to replace their entire roof of around sq with coco brown tin roofing with a one year labor warranty provided by Neff's RoofingNeff's Roofing completed [redacted] roof installation on 11-21- [redacted] also signed a customer approval signature on the date of 11-21-On 12-17- [redacted] contacted Me on [redacted] Messenger and told me that she noticed a leaki told her that I would be out to take a look at it but due to my other job not to mention it was pouring down rain and you can't get on a 11/pitch tin roof when it is raining I told her I would come out on the 18thwhen I showed up on the 18th I had brought along one of the guys that I had help me install the roof so we could get a good look at it and see what we could doWhen we knocked on the door [redacted] met us on her front porch and allowed us to come inI said to her in the present of the three of us ( [redacted] , My helper and Myself) Ya know [redacted] your one year warranty is up [redacted] stated "oh no it isn't" I said " yes it is but we will still take a look at it free of charge." [redacted] stated " Oh Great"We proceeded to the upstairs where we did see the black water marks from the chimney on the wallwe then proceeded up the stairs to the attic where we saw the floor around the chimney was wet [redacted] also had a bucket there catching the drops of waterwhile we were up there we did see water dropping into the bucket the weird thing was it was not raining during the time of inspectionso I thought maybe it was not water but condensationi told [redacted] that we would have to check from the outside now [redacted] stated that maybe with all the wind the other day it may have blew off the flashing around the chimneyWhich may I mention had happened in the past prior to Neff's roofing putting on the roof for [redacted] I was unable to check the roof from the top on this day of the 18th due to not having my tall ladderso I checked the weather to make sure that there wasn't any rain in the forecasti saw no rain and told [redacted] that I would be up on Saturday the 19th to try and fix the issueon Saturday myself and the guy that helped install the roof went onto the peak of her house and saw that the flashing had been dislodged from its original placeSo we took Clear caulking that comes out of the tube white and is supposed to dry clear to place the dislodged piece of counter flashing back into it original placeNow for some reason unknown to me it did not dry clear it stayed whiteI sent [redacted] a messaged stating that I felt we fixed the issuesthey told me they would watch it and see what happensa day or two later they said that it was still leaking and that they were going to be getting other names of contractors to come fix iti read that message as if they were writing me off and didn't want me to come back due to my one year labor warrant/contract being up with them and they were just going to ask someone elsenever did I once say that I wouldn't have come back to try againi wasn't even going to charge them to fix it because I just wanted to make it right so they would continue to give me a good recommendation.Well [redacted] has stated that she had two contractors come to her house and state that she needed a whole new roof because the entire roof was wrong and poor workmanship and short cuts were madeif I would have done poor workmanship the warranty on the tin would have been voidedThe supplier of the tin I used had sent one of his guys to inspect the roof and his inspector stated that the tins warranty wasn't voidedso poor workmanship is not the issueyou can't take short cuts with tinit is harder to take short cuts with tin rather than just putting the tin on right in the first placei also contacted one of the contractors that came and looked at [redacted] roof and he stated that he would fix the issues he saw he stated to me that he makes his valleys bigger and he stated to me that he puts his end wall under the siding rather than on tophe stated to me that he would fix what he saw NOT REPLACE THE WHOLE ROOFfact in the matter is that the leak is not in either one of the spots he talked about it is at the CHIMNEYi contacted my tin supplier and asked if there was a set installation guide on how to do valleys and how big to make them and if you had to put the end wall under or over the sidingthey stated to me that the size of the valley and the end wall is the preference of the installer and the customerand when I talked to [redacted] about placing the end wall under the siding she said not to because of the extent of having to tear off the siding that they were getting painted anyways and that the end wall color and the color of paint they pick would look nice togetherso in short just because there are three different people doing three different things it doesn't make it wrong [redacted] one year labor warranty ran out on 11-21-i was willing to fix the issue at the chimney no chargeShe had no other leaks at the time of us being there on the 18thi contacted the Revdex.com and asked if I could contact [redacted] and see if I could just come replace all the flashing and get rid of the leaki sent her a message on [redacted] messenger just as she had done with mewhen I typed out my questions to her and hit send a message appeared stating THIS PERSON IS NOT ACCEPTING ANY MESSAGED FORM YOU AT THIS TIMEI am attaching copies of the contact and the dates and the amounts are very apparentThe customer approval and [redacted] signature is very Clear also

Hello,We have not had any resolution yet as MrNeff's Ins Adjinformed us that the two roof inspections we had done were not agreed on as it is my understanding, that MrNeff said he did nothing wrongSo the Ins Adjhas to find an UNBIASED roofer from another county Franklin Coto come last week and inspect the roofHe was to get a report written up with all the problems and send to the InsAdjWe are still having water damage as the chimney had gotten so saturated, it is weeping constantly, so we have a bucket in bedroom where water is seeping through to a new spot in ceilingIt has leaked three different time into living room, AGAIN it is rainingThe ins Adj, said it would be a week and a half till we heard back from him as he is going to Florida on vacationToday marks a week, so we are still in limbo......Sorry I have no further information to give you at this time, [redacted]

From: neffsroofingDate: Tue, Jun 16, at 11:AMSubject: ID [redacted] To: [redacted] @myRevdex.com.org hi [redacted] this is josh from neffs roofingI checked [redacted] accounts and they have not cashed the check yet

From: neffsroofingDate: Tue, Jun 16, at 11:AMSubject: ID ***To: ***@myRevdex.com.org
hi ***this is josh from neffs roofingI checked ** accounts and they have not cashed the check yet

I Joshua N*** from Neff's Roofing am responding to the complaint by **and *** *** *** had entered into a contract with Neff's Roofing on 10/23/to replace their entire roof of around sq with coco brown tin roofing with a one year labor warranty provided by Neff's RoofingNeff's
Roofing completed *** *** roof installation on 11-21-*** *** also signed a customer approval signature on the date of 11-21-On 12-17-*** *** contacted Me on *** Messenger and told me that she noticed a leaki told her that I would be out to take a look at it but due to my other job not to mention it was pouring down rain and you can't get on a 11/pitch tin roof when it is raining I told her I would come out on the 18thwhen I showed up on the 18th I had brought along one of the guys that I had help me install the roof so we could get a good look at it and see what we could doWhen we knocked on the door *** *** met us on her front porch and allowed us to come inI said to her in the present of the three of us ( *** ***, My helper and Myself) Ya know *** *** your one year warranty is up*** *** stated "oh no it isn't" I said " yes it is but we will still take a look at it free of charge." *** *** stated " Oh Great"We proceeded to the upstairs where we did see the black water marks from the chimney on the wallwe then proceeded up the stairs to the attic where we saw the floor around the chimney was wet*** *** also had a bucket there catching the drops of waterwhile we were up there we did see water dropping into the bucket the weird thing was it was not raining during the time of inspectionso I thought maybe it was not water but condensationi told *** *** that we would have to check from the outside now*** *** stated that maybe with all the wind the other day it may have blew off the flashing around the chimneyWhich may I mention had happened in the past prior to Neff's roofing putting on the roof for *** ***i was unable to check the roof from the top on this day of the 18th due to not having my tall ladderso I checked the weather to make sure that there wasn't any rain in the forecasti saw no rain and told *** *** that I would be up on Saturday the 19th to try and fix the issueon Saturday myself and the guy that helped install the roof went onto the peak of her house and saw that the flashing had been dislodged from its original placeSo we took Clear caulking that comes out of the tube white and is supposed to dry clear to place the dislodged piece of counter flashing back into it original placeNow for some reason unknown to me it did not dry clear it stayed whiteI sent *** *** a messaged stating that I felt we fixed the issuesthey told me they would watch it and see what happensa day or two later they said that it was still leaking and that they were going to be getting other names of contractors to come fix iti read that message as if they were writing me off and didn't want me to come back due to my one year labor warrant/contract being up with them and they were just going to ask someone elsenever did I once say that I wouldn't have come back to try againi wasn't even going to charge them to fix it because I just wanted to make it right so they would continue to give me a good recommendation.Well *** *** has stated that she had two contractors come to her house and state that she needed a whole new roof because the entire roof was wrong and poor workmanship and short cuts were madeif I would have done poor workmanship the warranty on the tin would have been voidedThe supplier of the tin I used had sent one of his guys to inspect the roof and his inspector stated that the tins warranty wasn't voidedso poor workmanship is not the issueyou can't take short cuts with tinit is harder to take short cuts with tin rather than just putting the tin on right in the first placei also contacted one of the contractors that came and looked at *** *** roof and he stated that he would fix the issues he saw he stated to me that he makes his valleys bigger and he stated to me that he puts his end wall under the siding rather than on tophe stated to me that he would fix what he saw NOT REPLACE THE WHOLE ROOFfact in the matter is that the leak is not in either one of the spots he talked about it is at the CHIMNEYi contacted my tin supplier and asked if there was a set installation guide on how to do valleys and how big to make them and if you had to put the end wall under or over the sidingthey stated to me that the size of the valley and the end wall is the preference of the installer and the customerand when I talked to *** *** about placing the end wall under the siding she said not to because of the extent of having to tear off the siding that they were getting painted anyways and that the end wall color and the color of paint they pick would look nice togetherso in short just because there are three different people doing three different things it doesn't make it wrong*** *** one year labor warranty ran out on 11-21-i was willing to fix the issue at the chimney no chargeShe had no other leaks at the time of us being there on the 18thi contacted the Revdex.com and asked if I could contact *** *** and see if I could just come replace all the flashing and get rid of the leaki sent her a message on *** messenger just as she had done with mewhen I typed out my questions to her and hit send a message appeared stating THIS PERSON IS NOT ACCEPTING ANY MESSAGED FORM YOU AT THIS TIMEI am attaching copies of the contact and the dates and the amounts are very apparentThe customer approval and *** *** signature is very Clear also

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
***I received the checkThank you

I recived a call from someone's adjusterI returned the call and left a message to call me backI can't help that he hasn't returned my callive checked my voice mail every day waiting for them to callI was at your place there wasn't any water damage and you also have had you chimney fixed where the issue of the leak wasso you now have no other issues on leaksu you won't answer you phone when I call and you have blocked me from any types of communications in messanger So don't sit there and say my letter we was "rebuttal" when I am obligated to respond to the lettersyour year warranty was upI didnt have to come backi even initiated the claims process to get things started that's the I not reason they came outSo dodnt sit there and say I am not doing anything about this

The Complaintent stated that they had leaky pipesYes they paid me to install the plumbingBut if they would have listend to me it would have never cost $So when the complaintent asked if I the Contractor would help pay for the cost the contractor told them a check would be in the mail
Just as they did when itold them they needed to pay for the completion of the jobThe complaintent decided to pay on their own timeSo I the contractor decided to treat them as I was treated with the payment aspect and have made them wait tillthe Contractor was ready to payTic for Tack!

Hello,
We have not had any resolution yet as MrNeff's Ins Adjinformed us that the two roof inspections we had done were not agreed on as it is my understanding, that MrNeff said he did nothing wrongSo the Ins Adjhas to find an UNBIASED roofer from another county Franklin Coto come last week and inspect the roofHe was to get a report written up with all the problems and send to the InsAdjWe are still having water damage as the chimney had gotten so saturated, it is weeping constantly, so we have a bucket in bedroom where water is seeping through to a new spot in ceilingIt has leaked three different time into living room, AGAIN it is rainingThe ins Adj, said it would be a week and a half till we heard back from him as he is going to Florida on vacation
Today marks a week, so we are still in limboSorry I have no further information to give you at this time,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
***I received the checkThank you

Hello,We have not had any resolution yet as MrNeff's Ins Adjinformed us that the two roof inspections we had done were not agreed on as it is my understanding, that MrNeff said he did nothing wrongSo the Ins Adjhas to find an UNBIASED roofer from another county Franklin Coto come last week and inspect the roofHe was to get a report written up with all the problems and send to the InsAdjWe are still having water damage as the chimney had gotten so saturated, it is weeping constantly, so we have a bucket in bedroom where water is seeping through to a new spot in ceilingIt has leaked three different time into living room, AGAIN it is rainingThe ins Adj, said it would be a week and a half till we heard back from him as he is going to Florida on vacationToday marks a week, so we are still in limbo......Sorry I have no further information to give you at this time, *** ***

From: neffsroofingDate: Tue, Jun 16, at 11:AMSubject: ID ***To: ***@myRevdex.com.orghi ***this is josh from neffs roofingI checked ** accounts and they have not cashed the check yet