Neff's Custom Wood Products

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

RESPONSE TO COMPLAINTNEFF'S INSTALLED A KITCHEN FOR MRS [redacted] IN 2013 (SOLID CHERRY) AFTER REMOVING HER OLD CABINETS. BEFORE INSTALLING CABINETS THEY HAD TO REMOVE THE OLD DRYWALL WHICH HAD BLACK MOLD AS A RESULT OF THE FLOOD THAT HAD OCCURRED THE YEAR BEFORE THEY ALSO HAD TO REMOVE AND REPLACE...

SEVERAL RECEPTACLES WHICH MAD RESIDUAL MUD DEBRIS STILL IN THE BOXES.MRS. [redacted] INFORMED THEM THAT A RESTORATION COMPANY HAD REDONE THE AFFECTE AREAS S.THE KITCHEN IS LOCATED IN THE BASEMENT OF THE HOME.THE PRODUCT ISSUE IS DIRECTLY RELATED TO THE MOISTURE CONTENT OF THE BASEMENT . THE ISSUE IS NOT THAT THE FINISH IS COMING OFF IT IS THAT THE MOISTURE IS GETTING UNDER THE FINISH. NEFF'S HAS TRIED NUMEROUS TIMES TO RECTIFY THE PROBLEM BY LIGHTLY SANDING THE AREAS AND REFINISHING THE SPOTS THAT ARE TURNING WHITE THE HOMEOWNER IS STEADFAST IN HER BELIEF THAT THERE IS NO MOISTURE PROBLEM , SHE THINKS THE WOOD IS TOO DRY.NEFF'S TRIED TO REFINISH THE DOORS (REMOVE AND REFINISH ) BUT FELT THAT THE WEATHER WAS NOT COMPATABLE TO DO SO LATE FEB OR EARLY MARCH IN OUR AREA WHEN MRS. [redacted] WANTED IT DONE WE WERE IN THE MIDDLE OFAN INSTALLATION AND COULD NOT ACCOMMODATE HER TIME FRAME. WE CHOSETO NOT ATTEMPT TO REFINISH THE DOORS IN THE DEAD OF WITER DUE TO THE EXTREME WINTER (COLD). THERE IS DOCUMENTATION AS TO THE FACT THAT NEFF'S HAD PURCHASED THE FINISH TO REDO THE DOORS ON 3/10/15 - 3 GALLONS OF "GEMINI" FLAT FINISH.THIS IS THE SECOND KITCHEN THAT WE HAVE DONE FOR MRS. [redacted]THE FIRST WAS HICKORY AND SHE WAS VERY HAPPY WITH THE PRODUCTS AND THE SERVICE AFTER THE INSTALLATION. OUR MOTTO IS YOU HAVE A LIFETIME WARRANTY. HER LAST KITCHEN WAS INSTALLED 25 YEARS AGO. OVER THE YEARS WE PERFORMED MANY SERVICES IN RESPONSE TO HER NEEDS.NEFF'S WOULD LIKE THE OPPORTUNITY TO FIX THE PROBLEM, REFINISH THE DOORS TO HER SATISFACTION. THE MAIN PROBLEM LIES IN THE FACT THATTHE MOISTURE WILL STILL BE THERE. WE CAN REFINISH THE DOORS BUT THE SAME THING WILL PROBABLY HAPPEN AGAINWE HAVE CUSTOM BUILT OVER 1700 KITCHENS IN 30 YEARS AND FEEL THAT WE KNOW WHAT IS CREATING THE DISCOLORATION IN THE DOORS. SHE DISAGREES. HER RESPONSE IS THAT THE REST OF THE WOOD WORK IS NOT DOING THE SAME THING. THE OTHER TRIM IS AIR DRIED AND SOME HAS BEEN EXPOSED TO THE FLLOD ALREADY MOIST.APPLES AND ORANGESHER REMEDY FOR THE DISCOLORATION IS TO APPLY LEMON JUICE TO THE AREAS IN QUESTION. SHE HAS NUMEROUS PROBLEMS WITH HER APPLIANCES FRIG. AND TV DUE TO MOISTURE, THEY EVEN HAD TO REWIRE THE CABLE OUTSIDE DUE TO BAD RECEPTION.SOLUTIONNEFF'S REPLACED A DOOR MRS [redacted] DID NOT CARE FOR (WHITE STREAK) AND RESEALED THE OLD DOOR AND REFINISHED THE DOOR AND RETURNED IT TO HER HOME FOR A TEST SUBJECT TO SEE IF THE AGGRESSIVE AAMOUNT OF FINISH WOULD HOLD UP TO THE MOISTURE. IT DID , THAT IS WHAT WE WOULD LIKE THE CHANCE TO DO FOR HER. WE STILL VALUE HER PATRONAGE AND FRIENDSHIP GREATLY. WE SIMPLY DISAGREE AS TO THE CAUSE AND THE REMEDY, MAYBE A THIRD PARTY CAN BE OF SOME ASSISTANCE. WE WELCOME THE HELP!!!

Review: We had Neff's Custom Wood Products install a custom kitchen 2013. Only after a few months the finish started to disappear on the cabinets. Called them and they did come out to look it over but did nothing to fix the problem. I've called them repeatedly but all I get is a run around. I gave the final call last week to inform them that I had no choose but to file papers with the Magistrate. My answer was that will be fine. I am starting that process at this time but need estimates on how much it.will cost to repair this problem. It seems that Neff's has no intentions on fixing them.Desired Settlement: I want Neff's to pay for what work needs to be done to correct the problem.

Business

Response:

RESPONSE TO COMPLAINTNEFF'S INSTALLED A KITCHEN FOR MRS [redacted] IN 2013 (SOLID CHERRY) AFTER REMOVING HER OLD CABINETS. BEFORE INSTALLING CABINETS THEY HAD TO REMOVE THE OLD DRYWALL WHICH HAD BLACK MOLD AS A RESULT OF THE FLOOD THAT HAD OCCURRED THE YEAR BEFORE THEY ALSO HAD TO REMOVE AND REPLACE SEVERAL RECEPTACLES WHICH MAD RESIDUAL MUD DEBRIS STILL IN THE BOXES.MRS. [redacted] INFORMED THEM THAT A RESTORATION COMPANY HAD REDONE THE AFFECTE AREAS S.THE KITCHEN IS LOCATED IN THE BASEMENT OF THE HOME.THE PRODUCT ISSUE IS DIRECTLY RELATED TO THE MOISTURE CONTENT OF THE BASEMENT . THE ISSUE IS NOT THAT THE FINISH IS COMING OFF IT IS THAT THE MOISTURE IS GETTING UNDER THE FINISH. NEFF'S HAS TRIED NUMEROUS TIMES TO RECTIFY THE PROBLEM BY LIGHTLY SANDING THE AREAS AND REFINISHING THE SPOTS THAT ARE TURNING WHITE THE HOMEOWNER IS STEADFAST IN HER BELIEF THAT THERE IS NO MOISTURE PROBLEM , SHE THINKS THE WOOD IS TOO DRY.NEFF'S TRIED TO REFINISH THE DOORS (REMOVE AND REFINISH ) BUT FELT THAT THE WEATHER WAS NOT COMPATABLE TO DO SO LATE FEB OR EARLY MARCH IN OUR AREA WHEN MRS. [redacted] WANTED IT DONE WE WERE IN THE MIDDLE OFAN INSTALLATION AND COULD NOT ACCOMMODATE HER TIME FRAME. WE CHOSETO NOT ATTEMPT TO REFINISH THE DOORS IN THE DEAD OF WITER DUE TO THE EXTREME WINTER (COLD). THERE IS DOCUMENTATION AS TO THE FACT THAT NEFF'S HAD PURCHASED THE FINISH TO REDO THE DOORS ON 3/10/15 - 3 GALLONS OF "GEMINI" FLAT FINISH.THIS IS THE SECOND KITCHEN THAT WE HAVE DONE FOR MRS. [redacted]THE FIRST WAS HICKORY AND SHE WAS VERY HAPPY WITH THE PRODUCTS AND THE SERVICE AFTER THE INSTALLATION. OUR MOTTO IS YOU HAVE A LIFETIME WARRANTY. HER LAST KITCHEN WAS INSTALLED 25 YEARS AGO. OVER THE YEARS WE PERFORMED MANY SERVICES IN RESPONSE TO HER NEEDS.NEFF'S WOULD LIKE THE OPPORTUNITY TO FIX THE PROBLEM, REFINISH THE DOORS TO HER SATISFACTION. THE MAIN PROBLEM LIES IN THE FACT THATTHE MOISTURE WILL STILL BE THERE. WE CAN REFINISH THE DOORS BUT THE SAME THING WILL PROBABLY HAPPEN AGAINWE HAVE CUSTOM BUILT OVER 1700 KITCHENS IN 30 YEARS AND FEEL THAT WE KNOW WHAT IS CREATING THE DISCOLORATION IN THE DOORS. SHE DISAGREES. HER RESPONSE IS THAT THE REST OF THE WOOD WORK IS NOT DOING THE SAME THING. THE OTHER TRIM IS AIR DRIED AND SOME HAS BEEN EXPOSED TO THE FLLOD ALREADY MOIST.APPLES AND ORANGESHER REMEDY FOR THE DISCOLORATION IS TO APPLY LEMON JUICE TO THE AREAS IN QUESTION. SHE HAS NUMEROUS PROBLEMS WITH HER APPLIANCES FRIG. AND TV DUE TO MOISTURE, THEY EVEN HAD TO REWIRE THE CABLE OUTSIDE DUE TO BAD RECEPTION.SOLUTIONNEFF'S REPLACED A DOOR MRS [redacted] DID NOT CARE FOR (WHITE STREAK) AND RESEALED THE OLD DOOR AND REFINISHED THE DOOR AND RETURNED IT TO HER HOME FOR A TEST SUBJECT TO SEE IF THE AGGRESSIVE AAMOUNT OF FINISH WOULD HOLD UP TO THE MOISTURE. IT DID , THAT IS WHAT WE WOULD LIKE THE CHANCE TO DO FOR HER. WE STILL VALUE HER PATRONAGE AND FRIENDSHIP GREATLY. WE SIMPLY DISAGREE AS TO THE CAUSE AND THE REMEDY, MAYBE A THIRD PARTY CAN BE OF SOME ASSISTANCE. WE WELCOME THE HELP!!!