Neibauer Dental Care

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

This letter is in regards to the recent concern filed by [redacted] dated November 24, 2015, We, at Neibauer Dental Care, take our patient's complaints and concerns very seriouslyAfter receiving [redacted] 's concern we attempted to reach out to her with no success.On November 14, [redacted] came to the practice for delivery of her crowns on tooth numbers and 19, as well as impressions for her upper partial which was completed by DrMyoung-Wook K**On December 10, [redacted] returned to the practice for her permanent partial to be inserted by DrK**A few days later on December 16, 2014, [redacted] returned having a feeling of “tightness” around her gumsThe partial was adjusted and [redacted] left the office feeling betterAfter this visit [redacted] moved to Georgia no other future appointments at Neibauer Dental CareWe reached out to [redacted] on many occasions as there was a balance on accountThe balance was sent to collections after multiple attempts of seriding her statements and follow up calls being made.Attached please find a copy of [redacted] 's Ledger and Lab Slip showing the details of the permanent partial made for [redacted] ,We sincerely apologize that [redacted] has gone to these lengths in order to have her concerns - heard and further addressedWe appreciate you aiding in the resolution process & will welcome yourfeedbackIn sum, we are confident DrK [redacted] met the standard of care during [redacted] 's visitIf further information is needed please reach out to me at ###-###-####, and I would be happy to assist.Respectfully,Theresa J [redacted] Practice Administrator

This letter is in regards to the recent complaint filed by [redacted] We, at Neibauer Dental Care – Manassas take our patient's complaints and concerns very seriouslyWe strive to serve each of our patients with the highest quality health care experience possible, and take pride in committing to each of our patient’s oral health,On October 24, 2012, [redacted] presented to our office for a comprehensive exam and again on May 29, When verifying [redacted] 's Insurance, we found the patient only had medical coverage at the time of the first visit in We reached out to the patient explaining the situation and highly suggested she call the insurance company for further explanationThe patient’s insurance notified us the dental insurance did not begin until January 1", The office submitted a claim for the date of service May 29, and insurance made paymentThe balance on the account in the amount of $was sent to collections on June 11, The office attempted many phone conversations to explain the balance was not covered by insurance in and continued to suggest the patient reach out to the insuranceBilling statements have also been sent to the patient for months.Please find [redacted] ***- [redacted] ’s ledger attached reflecting this.| sincerely apologize that [redacted] has gone to these lengths in order to have her concerns heard and further addressedWe appreciate you aiding in the resolution process & will welcome your feedbackIn sum, I am confident Neibauer Dental Care - Manassas met the standard of care during [redacted] ***- [redacted] 's visitIf further information is needed please reach out to me at ###-###-####, and would be happy to assist.Respectfully,Chelsey B [redacted] Client AdministratorNeibauer Dental Care

This letter is in regards to the recent concern filed by MrsCatherine Lewis dated September 21, We at Neibauer Dental Care, take our patient's complaints and concerns very seriously.On March 28, [redacted] had a root canal, build up and crown on tooth numbers The code for a permanent crown as being complete in error Noticing our error, we issued a refund on September 15, for $to her insurance for the crown that was charged out The refund was cleared and we have begun the process to refund $dollars back to insurance additionally that was received alsoWe sincerely apologize that [redacted] has gone to these lengths in order to have his concerns heard and further addresed We appreciate you aiding in the resolution process & will welcome your feedback In sum, I am confident we met the standard of care during [redacted] visit If further information is needed please reach out to me at ###-###-####, and I would be happy to assistRespectfully, Dr Myoung-W [redacted] DDS

This letter is in regards to the recent concern filed by MrsCatherine Lewis dated September 21, We at Neibauer Dental Care, take our patient's complaints and concerns very seriously.On March 28, [redacted] had a root canal, build up and crown on tooth numbers ? The code for a permanent crown as being complete in error? Noticing our error, we issued a refund on September 15, for $to her insurance for the crown that was charged out? The refund was cleared and we have begun the process to refund $dollars back to insurance additionally that was received also.? We sincerely apologize that [redacted] has gone to these lengths in order to have his concerns heard and further addresed? We appreciate you aiding in the resolution process & will welcome your feedback? In sum, I am confident we met the standard of care during [redacted] visit? If further information is needed please reach out to me at ###-###-####, and I would be happy to assist.? Respectfully,? Dr Myoung-W [redacted] DDS?

My wife initially went in for a consultation and overall health assessmentThe specialists there said that she needed multiple dental procedures that would eventually cost over $5,I decided to stick with Neibauer because they had done a satisfactory job previously; however, we decided to only get the services that my wife absolutely needed for her dental healthThe most pressing issue was her first root canalAfter she had her first cleaning, the hygienist cracked one of her teethNot only did the hygienist fail to notice, the dentist who performed the initial work for the root canal also did not take noticeWhen my wife went in for the final part of the root canal, she told the dentist that her tooth had cracked, which was due to the prior dental workThe dentist scheduled for my wife to come in next week to have the tooth pulled and replaced with a temporary bridgeBefore we agreed to have this procedure done, the customer service rep assured us that our Military Reserve Tricare would cover a certain portion of the procedureWhen we asked for a written treatment plan that would explicitly detail the cost, the rep said they couldn't because the annual insurance coverage would not turnover until January (this had taken place the last week in December)However, they repeatedly assured us that they could provide a detailed breakdown of the cost prior to the procedureMy wife went in on 13th for the tooth pull and temporary bridgeAfter the procedure was done, the customer service rep then informed us that the cost was actually in excess of $2,because Military Reserve Tricare did not turn over annually until April and it could not cover any of the costI asked them why they did not tell us this before the procedure, and they said they had neglected to call TricareThe customer service rep did his/her best to try to work an in-house financing deal, but we were still forced into paying for the entirety out of pocketAfter we arranged the financing, we were told that the permanent bridge would be scheduled for approximately weeks laterAfter a month went by, my wife called and asked to be scheduled for the permanent impression mold for her bridgeThe customer service rep said that someone had failed to follon her treatment plan and schedule itAfter going in for the permanent impressions on February 24th, they scheduled the permanent to be put in on March Prior to March 17, however, the temporary broke, exposing the tooth nerve ending which causes a great deal of sensitivity and sharp pain in some instancesNeibauer immediately scheduled her to come in the next day to fix it at 8:00AM, however, the procedure did not start until after 10:00AMOn March 17th, my wife went in to get her permanent and they said that they had failed to obtain the impressions to perform the procedure and that the operation had to be delayedThey then took more impressions and said that they would contact us when they were readyIt is now April 6th, and we have not heard anything furtherUnfortunately, my wife's bridge has broken for a second timeWhen I called earlier this evening to schedule it to get fixed, the customer service rep that answered said he could not see any of Renee's treatment plan in the system he was accessing due to the fact he was answering from a sister officeWhen I told him that I needed her to be scheduled immediately because she is in pain, he told me to stand by so he could contact someoneWhen he came back on the line, he told me that no one was available to talk to him in order to schedule a procedure for tomorrowHe then asked for my call-back number just in case anyone was able to be reachedAfter I thanked him, he responded with a tone that I took to be sarcastically annoyed

Withdrawal or Recant Case # ***Inboxx *** *** * (***) CTR (US) AttachmentsFeb (days ago)to me, *** Thank you Ms *** for your assistance and for handling this complaint caseI was very
frustrated with the service of my dental clinic When I was able to talk to doctor Chung, I learned that he was not aware of what was happening He took charge immediately, fixed all he could fix in the relationships with his office He had his assistant speak to me and apologize for her mishandling my appointments He even went out of his way to make a somewhat unrelated issue with another dental office work to my benefit.I believe Dr Chung has repaired the relationship and I am here forth withdrawing my complaint # *** filed within the last couple of weeks...By the way, when I called the Revdex.com this morning, after I selected option #6, I was speaking to a person and was transferred to Ms *** without delaythat is awesome customer servicebut then again you are after all the Revdex.com!Thank you*** *** *** ***
*** *** *** ***
*** *** *** ***wk ###-###-####, cel ###-###-####"A leader is one who knows the way, goes the way, and shows the w

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This letter is in regards to the recent concern filed by *** *** *** dated November 24, 2015, We, at Neibauer Dental Care, take our patient's complaints and concerns very seriouslyAfter receiving *** ***'s concern we attempted to reach out to her with no success.On
November 14, *** *** came to the practice for delivery of her crowns on tooth numbers and 19, as well as impressions for her upper partial which was completed by DrMyoung-Wook K**On December 10, *** *** returned to the practice for her permanent partial to be inserted by DrK**A few days later on December 16, 2014, *** *** returned having a feeling of “tightness” around her gumsThe partial was adjusted and *** *** left the office feeling betterAfter this visit *** *** moved to Georgia no other future appointments at Neibauer Dental CareWe reached out to *** *** on many occasions as there was a balance on accountThe balance was sent to collections after multiple attempts of seriding her statements and follow up calls being made.Attached please find a copy of *** ***'s Ledger and Lab Slip showing the details of the permanent partial made for *** ***,We sincerely apologize that *** *** has gone to these lengths in order to have her concerns - heard and further addressedWe appreciate you aiding in the resolution process & will welcome yourfeedbackIn sum, we are confident DrK** met the standard of care during *** ***'s visitIf further information is needed please reach out to me at ###-###-####, and I would be happy to assist.Respectfully,Theresa J*** Practice Administrator

Neibauer Dental Care has received your letter of August 30, 2017, requesting a response within calendar days, We at Neibauer Dental Care strive to deliver the highest quality dental care and service possibleEvery complaint, regardless of circumstances, is taken very seriouslyFor that reason,
Neibauer Dental Care welcomes any patient that is in any way dissatisfied with their experience at our office to bring the issue to our attention so that we can work together toward an appropriate resolutionUnfortunately, due to HIPAA legal limitations, we are not able to comment or respond to any specific medical allegations in this forum.Should this complainant be a patient of our office, we would welcome him/her to reach out to us directly So as to resolve any ongoing issues.Sincerely,PMO Lulu M*** Neibauer Dental Care

This letter is in regards to the recent complaint filed on Wednesday June 15, We, at Neibauer Dental Care, take our patient's complaints and concerns very seriously, we strive to serve each of our patients with the highest quality health care experience possible, and take pride in committing
to each of our patient’s oral health.On August 24, this patient was seen in our practice for a bridge on teeth 18, 19, and The bridge was completed and the patient continued to see the practice regularlyOn April 16, the patient came back to the practice having discomfort due to the bridge, and at that time we removed the bridge and replaced it for the patient.Due to an error on our practice's side, we do not have a treatment plan on file for the patientWe have reached the resolution to write off the patient's balance of $as a curtesy to our patientWe have made multiple attempts to contact the patient to continue with this process, and will continue to reach out,I sincerely apologize that our patient has gone to these lengths in order to have their concerns heard and further addressedWe appreciate you aiding in the resolution process and will welcome your feedbackIf further information is needed please reach out to me at ###-###-####, and I would be happy to assist.Respectfully,Brenda B***Practice Administrator Neibauer Dental Carewww.NeibauerDental.com

This letter is in regards to the recent concern filed by MrsCatherine Lewis dated September 21, We at Neibauer Dental Care, take our patient's complaints and concerns very seriously.On March 28, [redacted] had a root canal, build up and crown on tooth numbers ? The code for a
permanent crown as being complete in error? Noticing our error, we issued a refund on September 15, for $to her insurance for the crown that was charged out? The refund was cleared and we have begun the process to refund $dollars back to insurance additionally that was received also.? We sincerely apologize that [redacted] has gone to these lengths in order to have his concerns heard and further addresed? We appreciate you aiding in the resolution process & will welcome your feedback? In sum, I am confident we met the standard of care during [redacted] visit? If further information is needed please reach out to me at ###-###-####, and I would be happy to assist.? Respectfully,? Dr Myoung-W[redacted] DDS?

April 28, 2015
In regards to the complaint filed by [redacted] and [redacted], in regards to Neibauer Dental Care in Waldorf, MD; we take our patients concerns and complaints very seriously. We would like the opportunity to respond to the patient concern in an effort to resolve and ensure **....

and [redacted] receives the highest quality of care.Prior to receiving your concern, we had been in contact with **. and [redacted] and there dental insurance companies to ensure proper steps were taken for [redacted] to utilize his dental benefits fully within our practice. With **. and [redacted] having multiple dental insurance companies it did take a longer time period to receive payment or have an accurate ledger as insurance only provides estimates of patient dental benefits prior to submitting dental claims. We also are not always made aware of coordinating benefits or co-pays in situations like this one. In January 2015 [redacted]s last dental insurance payment was received which then provided us with additional information on his dental benefits. We have made the proper adjustments and refunded [redacted] for the credit on his account of $115.40 as of March 2015. To ensure **. and [redacted] are aware we have made multiple attempts at reaching them to discuss the situation and ensure they are satisfied.
We strive to have the best possible care for each of our patients and are open to assisting **. and [redacted] in the future. Please feel free to contact our office at ###-###-#### if you have any further questions or concerns.
Sincerely,
Krissy M
Practice Administrator

This letter is in regards to the recent concern filed by [redacted] dated November 24, 2015, We, at Neibauer Dental Care, take our patient's complaints and concerns very seriously. After receiving [redacted]'s concern we attempted to reach out to her with no success.On...

November 14, 2014 [redacted] came to the practice for delivery of her crowns on tooth numbers 18 and 19, as well as impressions for her upper partial which was completed by Dr. Myoung-Wook K**. On December 10, 2014 [redacted] returned to the practice for her permanent partial to be inserted by Dr. K**. A few days later on December 16, 2014, [redacted] returned having a feeling of “tightness” around her gums. The partial was adjusted and [redacted] left the office feeling better. After this visit [redacted] moved to Georgia no other future appointments at Neibauer Dental Care. We reached out to [redacted] on many occasions as there was a balance on account. The balance was sent to collections after multiple attempts of seriding her statements and follow up calls being made.Attached please find a copy of [redacted]'s Ledger and Lab Slip showing the details of the permanent partial made for [redacted],We sincerely apologize that [redacted] has gone to these lengths in order to have her concerns - heard and further addressed. We appreciate you aiding in the resolution process & will welcome yourfeedback. In sum, we are confident Dr. K** met the standard of care during [redacted]'s visit. If further information is needed please reach out to me at ###-###-####, and I would be happy to assist.Respectfully,Theresa J[redacted] Practice Administrator

This letter is in regards to the recent concern filed by Mrs. Catherine Lewis dated September 21, 2015. We at Neibauer Dental Care, take our patient's complaints and concerns very seriously.On March 28, 2014 [redacted] had a root canal, build up and crown on tooth numbers 13.  The code for a...

permanent crown as being complete in error.  Noticing our error, we issued a refund on September 15, 2014 for $677.60 to her insurance for the crown that was charged out.  The refund was cleared and we have begun the process to refund $93 dollars back to insurance additionally that was received also. We sincerely apologize that [redacted] has gone to these lengths in order to have his concerns heard and further addresed.  We appreciate you aiding in the resolution process & will welcome your feedback.  In sum, I am confident we met the standard of care during [redacted] visit.  If further information is needed please reach out to me at ###-###-####, and I would be happy to assist. Respectfully, Dr Myoung-W[redacted] DDS

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This letter is in regards to the recent concern filed by Mrs. Catherine Lewis dated September 21, 2015. We at Neibauer Dental Care, take our patient's complaints and concerns very seriously.
On March 28, 2014 [redacted] had a root canal, build up and crown on tooth numbers 13.  The...

code for a permanent crown as being complete in error.  Noticing our error, we issued a refund on September 15, 2014 for $677.60 to her insurance for the crown that was charged out.  The refund was cleared and we have begun the process to refund $93 dollars back to insurance additionally that was received also. We sincerely apologize that [redacted] has gone to these lengths in order to have his concerns heard and further addresed.  We appreciate you aiding in the resolution process & will welcome your feedback.  In sum, I am confident we met the standard of care during [redacted] visit.  If further information is needed please reach out to me at ###-###-####, and I would be happy to assist. 
Respectfully, 
Dr Myoung-W[redacted] DDS

This letter is in regards to the recent complaint filed by [redacted]. We, at Neibauer Dental Care – Manassas take our patient's complaints and concerns very seriously. We strive to serve each of our patients with the highest quality health care experience possible, and take pride in...

committing to each of our patient’s oral health,On October 24, 2012, [redacted] presented to our office for a comprehensive exam and again on May 29, 2013. When verifying [redacted]'s Insurance, we found the patient only had medical coverage at the time of the first visit in 2012. We reached out to the patient explaining the situation and highly suggested she call the insurance company for further explanation. The patient’s insurance notified us the dental insurance did not begin until January 1", 2013. The office submitted a claim for the date of service May 29, 2013 and insurance made payment. The balance on the account in the amount of $422.00 was sent to collections on June 11, 2015. The office attempted many phone conversations to explain the balance was not covered by insurance in 2012 and continued to suggest the patient reach out to the insurance. Billing statements have also been sent to the patient for 14 months.Please find [redacted]’s ledger attached reflecting this.| sincerely apologize that [redacted] has gone to these lengths in order to have her concerns heard and further addressed. We appreciate you aiding in the resolution process & will welcome your feedback. In sum, I am confident Neibauer Dental Care - Manassas met the standard of care during [redacted]'s visit. If further information is needed please reach out to me at ###-###-####, and would be happy to assist.Respectfully,Chelsey B[redacted]Client AdministratorNeibauer Dental Care

See Attachment

Review: Paid $1500 down payment for permanent dentures in Nov 2012. Had fittings in Nov and Jan 2013. Changed mind decided to get implants. Paid $214 out of $1500 to reline temporary dentures. Ask billing office for an itemized list of charges. Told lab work, will send me a list. Ask what were lab charges. They sent me an invoice that had the $1500 posted as "Write off/balance and Misc credit adjustment". I contact the office by telephone and in writing for an explanation. I was told I would get an invoice. Called again. Was told by the reception staffer that the person in billing office no longer work there. They sent me a check for $185. My dentist would not respond to any of my calls. Sent a certified letter to Neibauer HQ in [redacted], Il with all backup letters that were sent to [redacted] Office. No response. I have tried 4 times verbally and in writing to get an invoice. They cannot justify all of the $1500 I paid them. I can provide you with all letters sent to Neibauer if needed.

pn. alanceservicesave ask them 4 times for an invoice. Have received invoices from dental office for past services. I then received a duplicate invoice grnvoiceDesired Settlement: I want a refund of money not returned minus the $214, $185. The lab fees did not cost did not cost $1100.00.

Consumer

Response:

complaint #[redacted].I

Revdex.com of Metro DC and Eastern PA

Oct 22 (7 days ago)to me----------

Forwarded message ----------

From: [redacted]>

Date: Mon, Oct 21, 2013 at 5:46 PM

Subject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [email protected]

The company home office contacted me this afternoon and told me they are going to refund money due to me. Case is closed.

Thank for your prompt response to my complaint.,

Sent from my Verizon Wireless 4G LTE Smartphone