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Neighbor Care Pharmacy Reviews (2)

I am the owner and a Pharmacist at Neighbor Care PharmacyWe have been in business for over yearsWe handle numerous interactions with healthcare professionals on daily basisWe pride ourselves on acting in a professional manner with both healthcare professionals and patientsOn [redacted] , did speak with a Pharmacist, and was provided with medication information that she was seekingOn 317, [redacted] called demanding to know the name of the managerI picked up the phone and spoke to herBecause we do not have anyone with the title of manager, I asked [redacted] to please explain what the call was in reference to, so I can better assist her [redacted] never identified herself, nor did she say why she was calling, she only kept saying that she wants the name of the managerI explained to her that we get 10-unsolicited phone calls per day, and to better assist her I would need to know t he reason for the phone call [redacted] never gave me the reason for the phone callI gave her my name, thinking that she will finally explain why she is callingAfter she wrote my name down, she hung up [redacted] , was bent on getting a name of a manager, a title and position that does not exist at Neighbor Care Pharmacy, for the sole purpose of filing a complainton she did not call to resolve any issue but to simply get information to file a complaint [redacted] is welcome to call back and discuss any issues that she feels are not being properly addressedWhen she calls, she should be ready to identify herself and explain the reason for her phone call, so that she can be properly routed to the right personPlease Note: PHI-Protected Health InformationNeighbor Care Pharmacy readily shares PHI with known health professionals and other entities privy to such informationWe will not share PHI with anyone who we cannot readily identify as someone who should have access to PHIWe value our patient's privacy and strictly follow HIPPA rules and regulationsWe reserve the right to vet anyone trying to access PHI

I am the owner and a Pharmacist at Neighbor Care Pharmacy. We have been in business for over 15 years. We handle numerous interactions with healthcare professionals on daily basis. We pride ourselves on acting in a professional manner with both healthcare professionals and patients. On 3/**/17...

[redacted], did speak with a Pharmacist, and was provided with medication information that she was seeking. On 3/**/17, [redacted] called demanding to know the name of the manager. I picked up the phone and spoke to her. Because we do not have anyone with the title of manager, I asked [redacted] to please explain what the call was in reference to, so I can better assist her. [redacted] never identified herself, nor did she say why she was calling, she only kept saying that she wants the name of the manager. I explained to her that we get 10-20 unsolicited phone calls per day, and to better assist her I would need to know t he reason for the phone call. [redacted] never gave me the reason for the phone call. I gave her my name, thinking that she will finally explain why she is calling. After she wrote my name down, she hung up. [redacted], was bent on getting a name of a manager, a title and position that does not exist at Neighbor Care Pharmacy, for the sole purpose of filing a complaint. on 3/**/17 she did not call to resolve any issue but to simply get information to file a complaint. [redacted] is welcome to call back and discuss any issues that she feels are not being properly addressed. When she calls, she should be ready to identify herself and explain the reason for her phone call, so that she can be properly routed to the right person. Please Note: PHI-Protected Health Information. Neighbor Care Pharmacy readily shares PHI with known health professionals and other entities privy to such information. We will not share PHI with anyone who we cannot readily identify as someone who should have access to PHI. We value our patient's privacy and strictly follow HIPPA rules and regulations. We reserve the right to vet anyone trying to access PHI.

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