Landmark Exteriors To whom it may concern, My name is [redacted] I met your Landmark Exteriors in April at Home and Garden show in Concord, Ca we were interested in getting our home paintedI set an appointment with your representative [redacted] Before he came out I researched your company and found no negative reviews according to [redacted] Recently two family members had their homes painted so I had a good idea on costWe scheduled project to start June I had received no communication from your business on schedule of time workers were to arriveI called on June 6th at 10:to find out when they would arriveI had to leave a messageI had a returned call that went to my voice mailI played voice mail and found that workers were to arrive between and 5pm to start pressure washingThey showed up and spent minutes at my home My wife took the entire day off work to be thereVery disappointed of lack of communicationFurthermore on my voice mail I was told that workers would be returning Wednesday to do prep workWorkers when finished pressure washing informed us they would be back Thursday to Saturday to do rest of projectAfter they had finished on Saturday the outcome was horrible and our concerns were not taken care ofI put call and emailed your company to have [redacted] or owner manager to come out and address our concernsI did not know [redacted] was in fact the CEO/President of the company [redacted] came out and we showed him everything that was an issue 1) Cracks in stucco 2) Stucco repair at single story roof shingles 3) Dry rotted wood trim that was not looked at as promised before painting 4) Uneven look to painted body, showing where some sealant was put to seal cracks but nothing to retextureWhich from what I have found out that spreading sealant was the incorrect way to seal cracksThis is done by using a brush to force into crackles and paint overSo after being painted resulted in an awful looking jobThe sealant part of house has more of a gloss to it and the rest is flatResulting in a very uneven look to the entire house [redacted] promised to fix all concernsSent a crew back to seal all cracksHe sent someone to fix stuccoAlso sent someone to work on trimThat I paid extra for So items 1, 2, and were addressedHowever most important is the finish look of project and that is a problemAs it looks like there are streaks faded paint with different shades on the bodyThere has been no attempt to fix this and this should have been the number one item to repairEveryone sees look of the exteriorWhen you paint you do so for a look to please the eye Example imagine the street with a sealer on a crack that dark black tarBut did not address rest of streaks and looks like lines At this time I am absolutely infuriated over this entire project this is an unacceptable quality of work from a company that presented themselves as quality and professionalThis actually looks worse than when we startedI am having to look at this every day I drive up to our homeI do improvements to home for purpose of maintaining and for resale value this outcome hurts the value to our home As of 6/27/ [redacted] has said that they cannot fix or is unwilling to fix what he has done to our home and now I have no choice but to seek other contractors to get the look that was guaranteed by Landmark Exteriors I am requesting that I speak with an owner at this timeAs the trust is completely broken at this point If I cannot do this I am prepared to complain to [redacted] *** [redacted]
Landmark Exteriors
To whom it may concern,
My name is *** ***
I met your Landmark Exteriors in April at Home and Garden show in Concord, Ca we were interested in getting our home paintedI set an appointment with your representative ***Before he came out I researched your company and found no negative reviews according to *** *** ***Recently two family members had their homes painted so I had a good idea on costWe scheduled project to start June I had received no communication from your business on schedule of time workers were to arriveI called on June 6th at 10:to find out when they would arriveI had to leave a messageI had a returned call that went to my voice mailI played voice mail and found that workers were to arrive between and 5pm to start pressure washingThey showed up and spent minutes at my home My wife took the entire day off work to be thereVery disappointed of lack of communicationFurthermore on my voice mail I was told that workers would be returning Wednesday to do prep workWorkers when finished pressure washing informed us they would be back Thursday to Saturday to do rest of projectAfter they had finished on Saturday the outcome was horrible and our concerns were not taken care ofI put call and emailed your company to have *** or owner manager to come out and address our concernsI did not know *** was in fact the CEO/President of the company*** came out and we showed him everything that was an issue
1) Cracks in stucco
2) Stucco repair at single story roof shingles
3) Dry rotted wood trim that was not looked at as promised before painting
4) Uneven look to painted body, showing where some sealant was put to seal cracks but nothing to retextureWhich from what I have found out that spreading sealant was the incorrect way to seal cracksThis is done by using a brush to force into crackles and paint overSo after being painted resulted in an awful looking jobThe sealant part of house has more of a gloss to it and the rest is flatResulting in a very uneven look to the entire house
*** promised to fix all concernsSent a crew back to seal all cracksHe sent someone to fix stuccoAlso sent someone to work on trimThat I paid extra for
So items 1, 2, and were addressedHowever most important is the finish look of project and that is a problemAs it looks like there are streaks faded paint with different shades on the bodyThere has been no attempt to fix this and this should have been the number one item to repairEveryone sees look of the exteriorWhen you paint you do so for a look to please the eye
Example imagine the street with a sealer on a crack that dark black tarBut did not address rest of streaks and looks like lines
At this time I am absolutely infuriated over this entire project this is an unacceptable quality of work from a company that presented themselves as quality and professionalThis actually looks worse than when we startedI am having to look at this every day I drive up to our homeI do improvements to home for purpose of maintaining and for resale value this outcome hurts the value to our home
As of 6/27/*** has said that they cannot fix or is unwilling to fix what he has done to our home and now I have no choice but to seek other contractors to get the look that was guaranteed by Landmark Exteriors
I am requesting that I speak with an owner at this timeAs the trust is completely broken at this point If I cannot do this I am prepared to complain to *** *** ***
*** ***
Landmark Exteriors To whom it may concern, My name is [redacted] I met your Landmark Exteriors in April at Home and Garden show in Concord, Ca we were interested in getting our home paintedI set an appointment with your representative [redacted] Before he came out I researched your company and found no negative reviews according to [redacted] Recently two family members had their homes painted so I had a good idea on costWe scheduled project to start June I had received no communication from your business on schedule of time workers were to arriveI called on June 6th at 10:to find out when they would arriveI had to leave a messageI had a returned call that went to my voice mailI played voice mail and found that workers were to arrive between and 5pm to start pressure washingThey showed up and spent minutes at my home My wife took the entire day off work to be thereVery disappointed of lack of communicationFurthermore on my voice mail I was told that workers would be returning Wednesday to do prep workWorkers when finished pressure washing informed us they would be back Thursday to Saturday to do rest of projectAfter they had finished on Saturday the outcome was horrible and our concerns were not taken care ofI put call and emailed your company to have [redacted] or owner manager to come out and address our concernsI did not know [redacted] was in fact the CEO/President of the company [redacted] came out and we showed him everything that was an issue 1) Cracks in stucco 2) Stucco repair at single story roof shingles 3) Dry rotted wood trim that was not looked at as promised before painting 4) Uneven look to painted body, showing where some sealant was put to seal cracks but nothing to retextureWhich from what I have found out that spreading sealant was the incorrect way to seal cracksThis is done by using a brush to force into crackles and paint overSo after being painted resulted in an awful looking jobThe sealant part of house has more of a gloss to it and the rest is flatResulting in a very uneven look to the entire house [redacted] promised to fix all concernsSent a crew back to seal all cracksHe sent someone to fix stuccoAlso sent someone to work on trimThat I paid extra for So items 1, 2, and were addressedHowever most important is the finish look of project and that is a problemAs it looks like there are streaks faded paint with different shades on the bodyThere has been no attempt to fix this and this should have been the number one item to repairEveryone sees look of the exteriorWhen you paint you do so for a look to please the eye Example imagine the street with a sealer on a crack that dark black tarBut did not address rest of streaks and looks like lines At this time I am absolutely infuriated over this entire project this is an unacceptable quality of work from a company that presented themselves as quality and professionalThis actually looks worse than when we startedI am having to look at this every day I drive up to our homeI do improvements to home for purpose of maintaining and for resale value this outcome hurts the value to our home As of 6/27/ [redacted] has said that they cannot fix or is unwilling to fix what he has done to our home and now I have no choice but to seek other contractors to get the look that was guaranteed by Landmark Exteriors I am requesting that I speak with an owner at this timeAs the trust is completely broken at this point If I cannot do this I am prepared to complain to [redacted] *** [redacted]
Landmark Exteriors
To whom it may concern,
My name is *** ***
I met your Landmark Exteriors in April at Home and Garden show in Concord, Ca we were interested in getting our home paintedI set an appointment with your representative ***Before he came out I researched your company and found no negative reviews according to *** *** ***Recently two family members had their homes painted so I had a good idea on costWe scheduled project to start June I had received no communication from your business on schedule of time workers were to arriveI called on June 6th at 10:to find out when they would arriveI had to leave a messageI had a returned call that went to my voice mailI played voice mail and found that workers were to arrive between and 5pm to start pressure washingThey showed up and spent minutes at my home My wife took the entire day off work to be thereVery disappointed of lack of communicationFurthermore on my voice mail I was told that workers would be returning Wednesday to do prep workWorkers when finished pressure washing informed us they would be back Thursday to Saturday to do rest of projectAfter they had finished on Saturday the outcome was horrible and our concerns were not taken care ofI put call and emailed your company to have *** or owner manager to come out and address our concernsI did not know *** was in fact the CEO/President of the company*** came out and we showed him everything that was an issue
1) Cracks in stucco
2) Stucco repair at single story roof shingles
3) Dry rotted wood trim that was not looked at as promised before painting
4) Uneven look to painted body, showing where some sealant was put to seal cracks but nothing to retextureWhich from what I have found out that spreading sealant was the incorrect way to seal cracksThis is done by using a brush to force into crackles and paint overSo after being painted resulted in an awful looking jobThe sealant part of house has more of a gloss to it and the rest is flatResulting in a very uneven look to the entire house
*** promised to fix all concernsSent a crew back to seal all cracksHe sent someone to fix stuccoAlso sent someone to work on trimThat I paid extra for
So items 1, 2, and were addressedHowever most important is the finish look of project and that is a problemAs it looks like there are streaks faded paint with different shades on the bodyThere has been no attempt to fix this and this should have been the number one item to repairEveryone sees look of the exteriorWhen you paint you do so for a look to please the eye
Example imagine the street with a sealer on a crack that dark black tarBut did not address rest of streaks and looks like lines
At this time I am absolutely infuriated over this entire project this is an unacceptable quality of work from a company that presented themselves as quality and professionalThis actually looks worse than when we startedI am having to look at this every day I drive up to our homeI do improvements to home for purpose of maintaining and for resale value this outcome hurts the value to our home
As of 6/27/*** has said that they cannot fix or is unwilling to fix what he has done to our home and now I have no choice but to seek other contractors to get the look that was guaranteed by Landmark Exteriors
I am requesting that I speak with an owner at this timeAs the trust is completely broken at this point If I cannot do this I am prepared to complain to *** *** ***
*** ***