Neighborhood Lender

I have two complaints from my loan with Neighborhood Lender I was told I would be refunded my appraisal fee in the closing, and I could not see evidence of this in the paperwork I sent multiple e-mails asking for this to be pointed out to me/explained where it showed I was refunded, and was either ignored or simply told it was thereAlso, I was very close to the cutoff for not having to pay PMI, so I asked about it (Every conversation I had was through e-mail, except one, so all is documented) I was clearly told that my PMI would automatically drop off after months, with no cost to meWell after months (July 2016)I called the mortgage company and was told I would have to pay for an appraisal to see if the value was still high enough to drop the PMII Immediately contact Neighborhood Lender and they told me they would look into itmonths went by, in which I emailed them roughly times to check on the statusI was either ignored, or told they were trying to get ahold of so and soIt should not take months to resolve this issues...maybe a week...I used to work with mortgages and this would NEVER even be close to acceptable customer serviceThey never once reached out to let me know the status...I Should have emailed everydayI finally told him I would file a complaint with the Revdex.com and he told me that I could go ahead an order an appraisal and they would reimburse me So after additional months of paying PMI, during which they did NOTHING, I finally ordered the appraisalThey did reimburse me for the appraisal, but I asked about being reimbursed for the PMI for the months I was paying on it while they did nothing, when I could have just ordered the appraisal back in Julyand of course, never got any responseI just feel I was told whatever needed to be said to get the deal closed You would think the vice president of the company, who is the one who told me my PMI would automatically fall off with no cost, would know that is not a guarantee