Neighborhood Plumbing, Heating & Air Conditioning

Initial Business Response /* (1000, 5, 2014/11/18) */
I have read the letter submitted by Mr *** and have done the follow up to make sure things are handled in a time frame that will work with him and his scheduleWhen he called in for a annual tune up, it was a time when many people turned
their heat on for the first time of the yearMany systems were not working at all and need to move up on the priority systemWe do everything we can to work with peoples schedules but can get overbooked with emergencies at timesWhen Mr *** called, he had requested a tune up on one of our discount couponsI will have the tune up done at his home at no charge and take care of any repairs that the technician recommendsI have left a message for Mr *** to call and will work around whatever his schedule is to get things done
Initial Consumer Rebuttal /* (3000, 7, 2014/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
neighborhood plumbing seems to be missing the point of why im upset hereThis has happened more then oncewhy im mad is I had problems with this last year after they put this new system inThe first time it was leaking water all overthey came out and fixed it right awaySecond time when it had air pockets in the lines when it was a more serious problem, and could not heat the house then we had the problems with the rescheduling thingAnyway I have explained things in my complaint
The person form neighborhood needs to reread my complaint and get the whole picture of why im upsetWhat set me over the edge was the last no show, and I wanted to learn about the descaling so I called a tech at the manufacturer of my heater and they told me my unit was not the one that was suppose to be used for my in floor heatHe said he had heard of this unit being used for it but it should have been a boiler used instead
I paid $for this systemThats a lot of money, and this response upsets me even morewe scheduled this weeks in advance, and your response is what you replied aboveTo me it sounds like (well your not that important anymore) Okay you have more than one tech available send that oneI understand you get busyso dose everyone elseHave someone on duty for these type of jobs
Also what I find funny is my wife called and said we needed the yearly maintenance done, and I her husband wanted to be here to ask some questionsThe questions I had is way nothing was ever used to catch air and my systemYour above response is I called? I never called my wife didMy name is MR *** Not MR *** There seems to be a lack of attention to detail here
If you want to make this right then come out do the descalingFix the air pocket problem I gotShow up when you say you willGive me no problems
Final Business Response /* (4000, 11, 2014/12/04) */
A resolution to this case was made by my assistant general manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.