Thanks for your message I actually spoke to your wife yesterday and am currently looking into this issue I'm sorry for the delay but will follow up later todayThanks,***
There is no excuse for the handling of her claim only that [redacted] is no longer with the company and Ms [redacted] insurance company did not agree to an appraisalAt this time I have left a message for Mrs [redacted] to call me back, we will gladly work with her to find a reasonable resolution to her claim The goal is to rectify and work with Mrs [redacted] in any way we can Thank you [redacted] ***
Hello,If there is an issue with a roof we installed we will happily fix the issue From your email it seems they came out to fix some but not all? I don't understand why they wouldn't fix any issues while they were there but feel free to contact us at your convenience and we'll work to rectify any issues with the roof You mentioned that we broke your driveway with the dumpster? I'm not exactly sure what that means but would be happy to discuss and get a better understanding to what you are referring to We do not have a vice president of sales so i'm not sure who you've been dealing with but I apologize if you have not received a call back My name is [redacted] and I'd be happy to discuss any of this further with you.Thanks
Mr [redacted] I recommend talking to your wife before calling me names Not only did I leave a message last week, but when your wife called and left me a message late last week, I returned her call and left another message on Friday evening I again followed up with her yesterday and finally got her on the line I made an appointment to come to meet with her on Monday at I hope you have a good day.***
Initial Business Response / [redacted] (1000, 5, 2015/09/10) */ The insureds claim was only approved by their insurance company for half of their roofWe did feel confident that we could get the other half of the roof approved but after a year of negotiating with the insurance company we were unsuccessful on getting the other half of the roof approvedOur original fee for adjusting the claim was $which is to be paid out of the insurance proceeds onlyIn attempt to be fair since we did not get the full roof but only half of the roof approved we proposed cover our costs incurred in adjusting the claim we originally $750.00but after negotiating with Ms McDuffie we reduced our fee to $and she has agreed to that amount In regards to validity of the contract just so that we are on the same page anyone that is on the policy or their spouse is able to sign a contract as they are covered on the policy the same as the person who is on the policy As of today 9-10-we have come to a resolution with Ms [redacted] and Ms [redacted] We have requested that the check from All State be reissued to the insured so that they can take the ACV money from their claim to do the repairs on their property Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: [redacted] I am rejecting this response because:I'm sorry it was my mistake..not the Vice President but your field Manager [redacted] ***and when they brought the yard dumpster it was dropped in my driveway and it broke the bricksHe tells me that they were already done and I'm making it up..ive spoken with him different occasions and was told he would get back to meI would like someone, NOT [redacted] to come here and look at this so it can be fixed..or take money off my bill Sincerely, [redacted]
Thanks for your message I actually spoke to your wife yesterday and am currently looking into this issue I'm sorry for the delay but will follow up later todayThanks,***
There is no excuse for the handling of her claim only that [redacted] is no longer with the company and Ms [redacted] insurance company did not agree to an appraisalAt this time I have left a message for Mrs [redacted] to call me back, we will gladly work with her to find a reasonable resolution to her claim The goal is to rectify and work with Mrs [redacted] in any way we can Thank you [redacted] ***
Hello,If there is an issue with a roof we installed we will happily fix the issue From your email it seems they came out to fix some but not all? I don't understand why they wouldn't fix any issues while they were there but feel free to contact us at your convenience and we'll work to rectify any issues with the roof You mentioned that we broke your driveway with the dumpster? I'm not exactly sure what that means but would be happy to discuss and get a better understanding to what you are referring to We do not have a vice president of sales so i'm not sure who you've been dealing with but I apologize if you have not received a call back My name is [redacted] and I'd be happy to discuss any of this further with you.Thanks
Mr [redacted] I recommend talking to your wife before calling me names Not only did I leave a message last week, but when your wife called and left me a message late last week, I returned her call and left another message on Friday evening I again followed up with her yesterday and finally got her on the line I made an appointment to come to meet with her on Monday at I hope you have a good day.***
Initial Business Response / [redacted] (1000, 5, 2015/09/10) */ The insureds claim was only approved by their insurance company for half of their roofWe did feel confident that we could get the other half of the roof approved but after a year of negotiating with the insurance company we were unsuccessful on getting the other half of the roof approvedOur original fee for adjusting the claim was $which is to be paid out of the insurance proceeds onlyIn attempt to be fair since we did not get the full roof but only half of the roof approved we proposed cover our costs incurred in adjusting the claim we originally $750.00but after negotiating with Ms McDuffie we reduced our fee to $and she has agreed to that amount In regards to validity of the contract just so that we are on the same page anyone that is on the policy or their spouse is able to sign a contract as they are covered on the policy the same as the person who is on the policy As of today 9-10-we have come to a resolution with Ms [redacted] and Ms [redacted] We have requested that the check from All State be reissued to the insured so that they can take the ACV money from their claim to do the repairs on their property Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: [redacted] I am rejecting this response because:I'm sorry it was my mistake..not the Vice President but your field Manager [redacted] ***and when they brought the yard dumpster it was dropped in my driveway and it broke the bricksHe tells me that they were already done and I'm making it up..ive spoken with him different occasions and was told he would get back to meI would like someone, NOT [redacted] to come here and look at this so it can be fixed..or take money off my bill Sincerely, [redacted]
We will send someone out to take a look at the driveway and be in touch soon.Thanks