Neighbors Credit Union

Upon receipt of the complaint, we researched the situation and determined that an error was indeed made in computing the value of the bonds and the member was overpaid $178.18.  Mr. [redacted] was contacted the day following the mistake to explain the error and overpayment...

- and the overpaid balance was deducted from his checking account, which is our usual procedure for Credit Union errors.  On 11/10/2016, the Branch Manager of the St. Peters branch contacted Mr. [redacted] to discuss the complaint and the agreed upon resolution was for Neighbors Credit Union to refund the $178.18 to his checking account.  The Branch Manager verbally extended our apology and we believe that the situation has been resolved to Mr. [redacted]'s satisfaction.

As you understand, to maintain the member’s privacy with this interaction I will have to respond without providing the personal details of this occurrence. However, when determining the member’s eligibility to change an interest rate or to extend credit, we fully investigate each applicant, and we...

must always adhere to the credit unions policy, procedures and underwriting guidelines to grant such request. The credit union reviewed all of the information provided on the member’s application and the loan request presented. Based on the findings of our credit review process, we could not justify a rate reduction or the additional loan requested. If you believe that our decision is unwarranted, then please feel free to contact us so that we may give you further details about our decision.

Two VA Benefits deposits that were presented in April were inadvertently posted to the wrong account.  The errors were discovered and credited back to Mr. Edwards' account on 04/29/2016.  The deposits were $948.00 each for a total of $1,896.00.  A credit union employee contacted Mr....

[redacted] and reported the correction to him.  We certainly apologize for this error.  We believe that the matter has been resolved.